*XPS M1730 Problems/Dell Replacement Issues*

re: the whole service debate.

Maybe we need to start putting nationality flags as to how our service experience goes.

From what I have read, in the US it seems a bit hit and miss. In the UK it seems poor and here in Oz it is pretty good so far for me and blatant lies to other owners so I guess hit and miss.

 

Oh, I can state that the general quality rating goes like this:

Note: The following list is by no means a representation of good, or even better. I personally consider it to be a case of 'bad to worse'.

1 - Australia and the Far East region. (They do get the better more hands-on response without teams being scattered all over the globe, with different departments exercising different levels of discretion without the knowledge of other related departments that could comment on or follow such acts.)
2 - Americas (Similar treatment to the Australians, but a little more messed up.)
3 - A 'took-took' in Bangkok, Thailand.
4 - A donkey-cart in Mumbai, India.
5 - 'Biological Emissions' from aforementioned donkey-cart.
6 - All the hype behind Metallica as the kings of thrash metal.
. . .
. . .
. . .
[A massive list of everything else that is wrong with this world.]
1,000,100 - Sarah Palin's I.Q.
1,000,101 - Little green men prodding obese people!
[A whole bunch of other bad things.]
. . .
. . .
. . .
2,100,137 - Dell Customer Relations - Europe/U.K./Ireland.

 

Well, guess what?

My order was canceled. For the second time.

I called Dell again and got a representative that told me everything was fine, but couldn't give me any helpful info or a new order number. I called back again and got a really helpful person this time and I ended up speaking to a manager. He told me he couldn't believe that it was canceled twice and that I would be talking to an escalations specialist tomorrow and they would be coordinating with Alienware so I would be sure to get what I'm supposed to--I'm even supposed to go back over the entire spec to make sure I get everything right. Hopefully Dell can get it right the third time...

 

I would agree that there are some calls that are necessary and you have to push them around and then there are those that are not and in the end don't do much except add to one's frustration.

The impatient calls that I made were the ones where they told me that in 3-5 days they would be able to determine what type of replacement system I would be getting. So on day 3 I call them for an update and they tell me that it take a few days and they don't know anything else. Then I call on day 5 and I got the same answer and I got really frustrated. Then low and behold, I get a call the following day with the information I wanted and they didn't even try to push a Studio XPS on me, they went straight for the M17x.

The necessary calls that I made that was when I found out that the replacement system was ordered with the wrong LCD display. It was necessary because waiting would not fix the problem because they did not know that the problem existed. Although it took a few frustrating calls and online chats, but in the end I got a call back from one of the reps that I spoke to in the beginning that he had been working on the issue since I called him and he has it taken care of and he did. All the subsequent calls I made just added to my frustration, but the first should have told me that he will be actively working on this issue.

Now that I think about it, Dell usually called me back whenever they said they were going to. It just took a little longer sometimes. However, you should definitely contact them if it is for an issue that they don't know about. You should definitely call when they keep cancelling your order.

While I was making some of these calls, I also found a direct line into XPS technical support with no wait time. They seems to speak much better English as well. The number is 866-566-2055. Hope this will help those of you who are still stuck in M1730 limbo.

 

I'm on try #4.

 

#4 for me too. Working with both the escalation team and a resolution expert now too. They have both been outstanding with communication. Wish I had had this kind of communication weeks ago.

Anyway, good luck Phlibbit.

 

was told today i will get a m17x as a replacement. i will believe it when it is in my hands

 

joseyu: you make me cry honestly

I have had my issues since sep.21 as well, took a month to convince them that i was not going to take a ty card as a replacement then finally on oct.21 they put in the order for the M17x, was cancled on Nov.4, reordered
and now I have to wait again, meanwhile i'm getting boned hard in my classes as I have to stay at the university to get my work done, and go there on days off to get work done, the university is a hour car ride away with no traffic....

oh and there are roughly 3 weeks left in this semester, being my final year of university.... in computer science.... i have one computer(you guessed it my m1730)

 

About time! Glad to hear this. As soon as you have an order# in hand, be sure to post.

 

Long time reader, first time poster

I was offered a downgraded gfx card until the 8800GTX becomes available. Thank goodness for this forum Technician came out and told them no!

I am stuck with a broken gfx card but atleast I am an upset customer

Tomorrow it will have been 14 days since my first call... When should I start making a hissy fit?

I have emailed dell stating the issue is known and can we please skip the low end replacment and trying to charge me for an M17x and just proceed to resolving the issue by replacing my M1730 with a M17x...

Most of you guys have been out of commision for atleast double me... How do you handle it...

Anyway some advice on to my next step would be great

 

I AM ON 4 MONTHS NOW

i was just told today i will be getting an alienware m17x, took months of fighting, just ridiculous... i have gotten to the point where it is not even worth it anymore, but i just keep fighting, like i don't know what else to do... we will see if i actually ever resolve this.

 

Flip I cant wait that long, already carpet bombed the execs, thats how i got offered downgrade. The tech that came out today with the card knows the one exec for Africa and Europe. So been directly escilated... I expect they want me to wait 3 weeks as I got the std we are expecting new cards in 3 weeks email. Which I know aint true...

They might hold me out till 2010 :/ Seeing its only 2 and a half months away...

Whats the average waiting period to get offered a M17x...

 

It seems to depend heavily on the region. The UK one in general seems utterly terrible at getting stuff resolved, though that said, there are a few people here who've had only relatively minor hassle.

Here's how mine went down

Call up, diagnostics, extra diagnostics, confirm the cards are dead, get a replacement arranged for 2 business days time.

Receive a call from the repair contractors that they've been told the part is out of stock for 2 days. A few days later it was a further 3 days. I then receive a stock email from Dell saying it will be in in 2 weeks max. Foolishly I actually believe this to be the case.

2 weeks later, no sign of things call up, get told that unfortunately it will be another 2 weeks. I'm skeptical but the rep assures me it will be the case.

Call 1 week later, told to wait yet another week.

Call a week after that, get the same BS, I escalate it to T2, and get put on with who I will call "Mr Z".

Mr Z offers either a downgraded card, a partial refund, or eventually a new replacement machine. I state that a downgrade is unacceptable and that it's Dell's job to provide an equivalent part. If they're unable to find one, then they have no choice but to provide an upgrade. I also mention that I know Dell are upgrading other users to the M17X because they can't get a compatible equivalent or better for the M1730. Z states this can't be done, though I could pay for the difference myself if I wanted (er no). I ask him to escalate it further if he can't provide me with such a machine, and he agrees to do so straight away.

2 weeks of "escalation", and nothing happens. I file an unresolved issues complaint, and Dell supposedly send me information about an Alienware M17X replacement, an email which I never got. I've also had no problems with about 30 or so emails from Dell in the past, and it definitely wasn't caught in the spam filter.

I call up support again and find out about the this email and arrange a callback which never materialises. At a loss, I go to a Dell community rep who is able to help me who escalates it again.

The next day I hear back from Mr Z in T2 support offering me a replacement Alienware. 2 days of battling over the specs gets me the machine you see in my sig; he literally offered me yet another downgraded machine. Others with my old specs have been offered 280Ms and a Blu-ray drive as well, straight away and with none of the nonsense I had to go through. I could have pushed for those things, but given the resistance, I settled for what I could get.

Obviously what happened was that after the email from the community rep on my behalf was UK support management told him to get it sorted since he had dealt with me in the past. He was very difficult to deal with.

What I detest is the endless lies, the inconsistency with how others were treated (clearly I didn't hit the jackpot with these staff), and even after all this, they still tried to pull a fast one on me. "Yes, I'll add that card sir", only to find out that actually "No, I'm afraid I can't do that sir". Or by trying to sneak in yet another downgrade, clearly hoping I would blindly agree to the machine without checking. It leaves a very rotten taste when others wait 2 weeks, spend 30 mins on the phone, have lower specs than mine and actually get a machine that's better than the one I'm getting in replacement, and without anyone trying to trick them.

An apology and gesture of goodwill would have gone a very long way, yet Dell demonstrated they simply didn't give a damn. When the case was finally resolved, it was clearly done with much ill-will on their end. I work in the retail industry, and I can tell you I'd be utterly shocked if a customer of my business received such treatment

When I get the machine I'll probably either send an email to Michael Dell about my experience. I'm not going to ask for anything (ha, sure), but hopefully it would lead to them doing something about the utterly terrible UK support department; no-one else should have to put up with that.

I'll see what that reaction is, but I'll almost certainly be finding a new provider next time, and I won't hesitate to point that out.

 

Gosh..there are so many people with a dead 8800m gtx. Mine died a week back. Technician came yesterday.. replaced motherboard to see if it made things alright..It didnt. Now they are telling me that I will have to wait another week for the replacement parts which (is supposed) to be arriving a week later from Malaysia. (BTW I am from India.) If anybody here would be to let me know if 8800m are actually being replaced or not (especially in Asia)?
I have read many posts in this forum with most people from the USA and few in Europe having their M1730 being replaced with AW m17x. Any idea on whats the scenario in Asia?
What should I expect from dell a week from now? Any chances that I could actually get a 8800m replacement as I was told?
If they tell me to wait for, say a week or two more, do I have any other option but to wait? I asked them to provide me a temporary laptop replacement till the issue was fixed, but they said they dont have such facilities.

Any views on this will be very helpful. Thanks.

 

Any replacement info in Asia???

I am from India. I am being told that i will have to wait for another week to get by 8800m gtx replacements which are being imported from Malaysia

Is this another gimmick? Or has Dell started getting 8800m replacements from some source?

 

It's a worldwide shortage. The chances are very high you will be told in a week that the part's still on order and due in "soon". Dell's internal communication on this is terrible basically. Part of the company knows they're not in for months at least, yet their tech support constantly sees it as due in either a few days or a few weeks, depending on the region.

If they tell you to wait in a week, let them know you know about the worldwide part shortages and the ETA of January 2010 on the new cards, and it's unacceptable. Get it escalated as the first tier of support is useless.

I don't know about India specifically, but I think there's only been one successful replacement here, where an Aussie user got 9800 GTX SLI cards. Everyone else has (eventually) been getting an M17X replacement machine. Some with longer waits than others.

 

Well, I did tell them about the shortages being talked about and I was told that dont trust what you read on forums as they are not accurate!

I have never contacted dell support before..how do i escalate my issue?

Assuming that I dont get my gpu replacement by next week, what choices do I have? Being without a comp for so long is impossible. This is the only one i have..and its not even booting.

 

UPDATE:

After emailing Dell's select excecutives, my region manager and Michael Dell...
Can't belive an email went through...

I called the call center today, and asked to escalate it to T2 as a previous poster mentioned, but was told they can't as its escalated even higher...

Is that a good thing

I must wait for Michael Dell's department to call me...

Any advice on what to say when I get that call?

If I was a select case I would have probably just taken the downgraded card and waited but if I did that knowing what I know now I would just be stupid as ill be waiting for 6months...

Thanks for all your posts really helped me get this far

 

Does it blue screen on bootup?
If so I found a nifty trick, boot up in safemode uninstall drivers, boot windows install drivers, restart, activate sli, restart and get blue screen, boot into safemode and disable the 2nd core under device manager. Atleast you have a single functioning core which doesnt bluescreen, where as if I left both core's active and no sli I would get random bluescreens with hardware failures :/ at least its a working pc even if just half power...

Step1: wait 10-14 days
Step2: carpet bomb the necassary Executives
Step3: pray ( im here)

 

I'm sure they'd like to claim that the problems reported on this forum are inaccurate. Unfortunately for them we have proof. I've got my case well documented, and I'm sitting here looking at the replacement order PDF as I write this. I'd be more than happy to provide proof of this, but if we were all lying, it's certainly interesting how similar the story is... the consistency is something lies don't tend to have.

It's also obvious that they wouldn't ship out a brand new and expensive machine if they had the replacement part available; the mere fact they are sending out such systems is essentially proof in itself of shortages.

To escalate it, phone them up, and when they start giving you the usual nonsense, ask to speak to a supervisor. Keep asking them to escalate it for as long as you need until you get someone who can deal with your problems.

If you don't get the replacement, you have several options:

A) Accept a downgraded card (Dell will usually try to wriggle out of this later when the appropriate replacement comes in stock)

B) Get a refund

C) Wait an obscene length of time (there is even then no guarantee you will ever get the part)

D) Get a replacement machine (they would most likely try and offer a downgrade at first instead of offering the M17X). When they do this you also need to make sure they send you the specs before you confirm anything. Do not agree to any replacement without reviewing the specifications and signing off on them.

Ask for an equivalent replacement instead of a downgrade. If they say they're unable to provide one, escalate it further still.

 

Congrats on getting that far. You're on the way to getting this sorted.

If you get a call from his dept. then you probably won't have to do much negotiating for specs; from what others are reporting they seem very good at getting the problem sorted. They should immediately offer you an M17X replacement, all you'd need to do is check the specs, and confirm the order if they're good.

 

ok email sent. oddly enough my carpet bomb didnt focus on my laptop issues. It focussed mostly on all of your laptop issues. I explained that while i too was going through all of this. My company spends about 200K with them a year and that if the treatment you all were getting was what we could expect from dell that we would look elsewhere for our spending. I to have been screwed over a bit but no where near the level you all have been.

This really makes me wonder what our support will be like from them should we run into a major issues like parts unavailability.

Granted we have 4 hours replacement warranties but still. i know it will do nothing for those of you still fighting. But i want you all to know that those of us that are getting our replacements ( even if dell lemmings are struggling with putting it in the da mn box) are still rooting for you guys and are against this kind of treatment.

 

Just an FYI, anyone being told January is also being lied to. That's just them stalling. I've had multiple techs now say that they won't be getting any more in and that it's "indefinitely out of stock". This also happened for my last machine (M1710 with 7900GT/7950GTX). NVidia isn't making new 8800Ms anymore and I highly doubt they're stockpiling dead 8800Ms to have them shipped out for repair.

 

I always suspected that, as it doesn't make sense for such old cards to still be in production (even if this was a one-off shipment).

My order's still stuck at "in production". Hopefully this will change soon, but it wouldn't surprise me if yet another thing goes wrong.

 

wodstock: I feel for you, it's creeping up on 2 months for me and its driving me mad, I can't imagine what it will be like at 4 months.

I am supposed to receive a call tomm, I have an odd feeling that it will be like all the other times that I was told I would get a call, 80% of them to be lies and or no one calls.

 

. . .that's worrying. So there really is no chance of suitable replacement cards for the M1730 with 8800m GTXs?

 

Yep, the only way Dell's getting any replacement cards in is if a complete M1730 goes back to them with a working card. The odds of this are highly unlikely at this point, as the only other component that would fail that could cause this situation would be the motherboard, and they likely still have those in stock because I had one recently replaced (it was also a brand new mobo). That means they're not even using their stockpile of used mobos from all of our M1730s going back with dead GPUs.

EDIT: Kade, this should answer you, too.

 

Also makes me glad to be getting off the M1730 platform. Even though I have 3 more years of warranty now, I know that eventually the GPUs will die again, and I'd just be back in the exact same position.

 

well my saga continues, this is Day 5 of a none working 1730!

Dell have now offered me in this order (and pretty much like this) First off offered refund (Refused), then offered downgraded graphics card (Refused), then they offered me another 1730, but it would be a very downgraded system compared to what I already had (and would not have SLi, in the words of the Tech support) BUT there's such a backlog on these systems that I can't actually really offer you that (so the Tech refused it for me!)

Now I'm waiting for the manager call back, which we all know won't happen, so we'll wait and see what happens next!

 

Stay on them, and make sure you keep dealing with the same person for each respective tier you escalate to. Don't get too many hands on your case or nothing will get done.

The reason there's a "backlog" on downgrades systems is probably that they're waiting for some of our dead systems to come in so that they can put 8700Ms in them and ship them out.

 

I almost took the downgraded card, the tech was here today... But rejected it thanks to this forum Phew that was close!

Im on day 14 :/ only been offered a downgrade card so far... However I am awaiting Michael Dell's department to call... hopefully tomorrow... I just pretty much told him and the other excs that there are NO 8800GTX's coming and I want a M17x

Not the nicest thing to do but I cant wait for them to figure it out themselves!
Im doing Infomatics and my PC = my study device... Doing it through corrospondence so require a machine

I see on dell's site you get a mini for $100 when you order a new M17x
Any1 tried thier luck hehe, atleast we would have a back up for when all our M17x's fail

 

I wouldn't add more complication to the mix. It's trouble enough getting an m17x order alone "correct".

 

I kinda' got that, but there was one piece of information about a certain Oz-customer who scored a 9800m GTX as a replacement.

Regardless of the situation, I know I have a warranty up until 2012 on my new machine, which I got transfered today. So uh, yeah. For now, I hope nothing will go wrong, since I have the classic-quality 8800m GTX cards, and the x9000 running fans on full blast.

If something does go wrong, then I'll just play it cool, but not accept downgraded parts of replacements.

 

They offered me the 9800M GTX too, and then said that card was indefinitely out of stock also. Seems all they "have" are 8700Ms, and I don't know anyone that has accepted them, so who knows if they really even have those. They never seem to know if something is out of stock until after it's been ordered already.

 

Yeah, it might as well be them stalling.

 

Well, I actually got a call back from the escalations specialist as promised. He gave me my *third* M17x replacement order number. First 10/28, then 11/4, and now 11/12. If my third order isn't canceled a week from now, I think I'll be in a good place, lol. And this time, it has W7 Ultimate per request! If it gets canceled again, I swear I'm gonna demand some dang 280M cards.

 

Good Day ,

I was asked to contact you in regards to the below email. I work in Dell's corporate office assisting our executives with matters such as this. I called and left a message earlier, however I understand how days can be busy and so I wanted to offer my email address as another form of contact in case it would be more convenient.

I wanted to let you know that your complaint was received and recorded. I also want to thank you for sharing your experience. Whether the message we receive is positive or negative, it remains a crucial tool for determining how we can best improve our products and services. We truly regret any inconvenience or frustration this matter may have caused. We value you as our customer and your satisfaction is very important to us.

I checked on your replacement system under exchange Order Number ********* and I found that it is in transit from our factory to the US. I want to assure you that everyone is aware of the urgency surrounding the situation and this is moving as fast as possible at this point.

Should you need any clarifications, please don’t hesitate to let me know. I will be off tomorrow and will be back on Monday. This case will be the first issue I will check upon my return.

Sincerely,

 

What we really should do is, as we do get our laptops in the mail, we compile a list of who *did* get things done for us, and forward that along to the execs so they can figure out what they did right.

 

im all for that.

 

It'll probably be better if each region did a list of their reps., because as you know, American-company/business clients generally get local call-centre folk. As for us here in UK, it is generally Indian-centres.

 

Not so. I'm in America and since dell started using India, that's the only people we get. You need to escalate, then escalate, then escalate etc. etc. etc. before you get a local shores rep. In fact, the lady I'm dealing with now is the only American rep I've dealt with in as long as I can remember, and that's only because I had a warranty date issue and she needed to redo my extended warranty order. After being tossed all over the place in India and two cancelled orders, that's when I tossed her an email to get involved since I already had her email from the warranty issue.

 

Sorry, not permitted - see Forum Rules.

No names please as this is also private info.

 

How is that not permitted? I didn't say we were publicly posting them here, simply compiling a list.

 

notebook was supposed to be shipped today but was cancelled after being in production for 2 weeks!!!!

 

Who told you it would "ship" today? Even more importantly, I wonder what that "flag" or "event" was for today that so coincidentally ended up with the order actually being cancelled today instead.

 

Dell customer service told me yesterday that it would shop today so I have been checking all day and decided to check again tonight and it showed cancelled, Dell tech support couldn't tell me why it was cancelled and will contact me when they have an answer. As soon as I find out why it was cancelled I will post it here. This is absolutely ridiculous.

 

Here is my dilemma. I had my XPS M1730 for about 18 months now. My XPS was always slow, from the beginning and I couldn't figure out why. Like a regular gamer, I decided to invest on my beast because I was looking for the ult. gaming experience. I decided to add a few modifications. I started with the OS. I contacted Dell and asked for 64 bit version of Vista Ult. A few days later they send me one free of charge. I then replaced the original two 200GB 7200 rpm hard drives (Raid0) with two 7200 rpm 500GB (raid0-1TB). I then replaced the original 4GB pc2 5300 memory with 8GB pc2 6400. As is that wasn't enough, when I purchased my beast the only dual SLI card available was the 8700 GT. This card was horrible from the get go. Very choppy and slow. I had to play my games at min settings and that wasn't enough. due to the poor performance on the 8700 I got the very expensive 8800 GTX ($1200) from Dell. Finally I was able to play games the right way, but I still got a few crashes here and there, very frustrating. After 8 months with my new card, things started going south. The computer was really slow so, I decided to do a fresh windows install to see if that would fix the problems. I wasted days of tweaking trying to figure out what the problem was. Four fresh install later I decided to install one driver at a time in an attempt to determine the cause of the notorious BSOD. On my last fresh install I finally figured out that my system crashed after installing the latest nVidia drivers for the 8800 GTX. I then spend several more days installing an uninstalling different drivers with the same results. I couldn't even use the computer as it wouldn't boot up once I use any nVidia drivers. I could only go into windows after uninstalling all nVidia drivers. This was very weird as the video card will only work with vista drivers.
Finally I decided to call dell. I then watch 3 separate tech guys do the same things that I just finished doing for about a week. They tried several time to install and uninstall drivers with no results. The last guy finally told me that it was a bad card. He then told me that since I didn't get card with the laptop that it was an nVidia problem and to call them for a replacement. I learned from experience that 95% of the people at dell will help you if you are nice about it so I swallowed my pride and called nVidia. Nvidia informed me right away that they only make the chips on the cards and that the 8800 was a dell design and for me to contact dell. You can imagine how pissed I was at this point. Once again I contacted dell and once again the tech guy had to take over my machine remotely because for some strange reason they thing that they are the only computer smart guys on the planet. I just sat quietly for the next two hours and watched him do the same crap that his buddies and I did for the past week or so. Finally he told me that it was a bad card, No !!!!!. He then order a new card and told me that he was going to call me back with a date. A week later and many BSOD I called them back only to find out that the 8800 was on back order and that it was going to take another 4 months. At this point I lost it. I was strong but polite as I informed him that something need it to be done soon. I spend 4000 plus another 2000 on upgrades and It was unacceptable for me to wait another day with a broken and very expensive laptop. He finally told me that they could try to replace it for another XPS. He also told me that they were going to match what I had currently. another week went by and no computer, so I wrote a letter similar to this and emailed it to Michael Dell and another copy to DELL HQ. The same day I received a phone call from Dell telling me that they were going to replace it with an Alienware M17X. I cant tell you how happy I was. However they will only match the original spec so lucky for me I still have my original parts and that's what they are going to get back. My pc2 6400 is not compatible with the Alienware so I will put them on ebay so I can buy 8GB DDR3 at 1066MHz to replace the 4GB that the alienware will have when is delivered. My Delivery is schedule for Nov 15. I hope so since is been almost two months since my problems began. Below is what they are replacing my xps with.

1 224-5967 Black Metallic
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 313-7710 Slot-Loading Dual Layer Blu-ray Combo (BR-ROM, DVD+-RW, CD-RW)
1 317-0818 Intel Core2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1)
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 330-3924 Name Plate Engraving
1 341-0013 640GB (320GB x 2) 7,200RPM (xMB Cache) - RAID 0
1 410-0173 ADOBE ACROBAT READER - Eng
1 410-0201 MCAF,36MTH,MUI,ANW
1 412-1397 No Productivity Software requested
1 421-0360 Avatar1
1 421-0364 Power Plan, BAL
1 421-0389 Window Style, DFT
1 421-0399 Time Zone, CENTRAL
1 421-0405 Automatic Updates ON
1 421-0410 Wallpapers, C01W
1 421-0726 ALIENFX BLUE
1 421-1400 Genuine Windows 7 Home Premium, 64bit, English
1 421-1724 Soft Contracts,Dell In Home,Alienware
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO

 

well hopefully you will get yours when they promised it my was cancelled after 2 weeks in production.

 

Thats the same problem I have
Also sent 1st letter to Michael Dell... waiting for a call...

However ur machine will be cancelled as your powerplan is BAL, a few ppl have had thier machine cancelled for that specfic reason... It should be set to High performance... maybe call and get them to adjust that its such a simple thing... But they cancel machines for it

 

Interesting. When my M1730 was replaced (back in July), the person I was dealing with in configuring the M17x replacement had set this as well. I noted this on the order after it was already in the build stage but figured it was a non-issue as I would change it anyway. Its not that difficult to change your OS's power profile. My system was shipped out without issue and everything was set fine - no issues with the system at all.

I'm curious - has anyone received any info as to why they have been killing orders for this?