*XPS M1730 Problems/Dell Replacement Issues*

They've been out and replaced various bits including two sets of GPUs in the last couple of weeks, and have talked through software/driver updates, but it's still not working. I just don't think that £500 off a new laptop is a fair response for a machine that is in warranty.

Thanks

 

Thanks, I've reported it to the unresolved issues departement, but still have the technical people calling and offering £500 as a trade in, I'll give it a day for the email to reach the right people at unresolved issues.

 

It's not a fair response... that's a cop-out on their part. Of course, they want to sell you a new laptop to replace the one that's costing them money. That's a win for them and a lose for you. They need to step up and do the right thing and stop trying to trick you into spending more money to save them money. What they are offering in terms of a discount is about the same as what it costs them to replace your defective 8700M video system with a 9800M GTX SLi setup.

Good, glad you reported it. Let's see where that leads. Most people get a response with 24 to 48 hours. The Unresolved Issues Department has generally been good at helping sort out this type of problem. Apparently, the fact that morons are employed in call centers is universal knowledge... thus, the department has a reason to exist.

As for the sales people, ask them to stop calling you unless they are going to be offering you a no-cost system exchange for a computer with equal or better specifications. Let the sales people know you will not be considering purchasing a replacement system while yours is still under warranty, and if Dell does not take care of you in a satisfactory manner under warranty, the next system will be purchased from a competitor. Just ask them point blank why they are trying to cheat you rather than fulfilling their contractual obligations under warranty.

 

I said that I'd reported it to the unresolved issues departement to the guy that called me just now, but he wasn't aware of any such departement (he seemed to think that his line leader would get it). It's the technical support people that are calling me at the moment, but I'll give it a day or two until the "unresolved" people get in touch.

The other option is to let them replace the cards *again* but I just find that frustrating, and can't help feeling like I'll then be back to square one in a couple of weeks.

 

I don't actually know, i didn't see when he was putting it in, but am reasonably certain it's a 8700m GT. Is there an easy way to find out, short of opening it up?

The BSOD issue has been solved by running the OS repair option off the the XP recovery disk, so far it's fine, but haven't tried anything that would stress the GPU yet.

 

BUMP 10 chars

 

Usually they replace it with Alienwares with similar or on par specs.
At least those with 8800m GTX/9800m GT and GTX are getting the R2 m17x with Crossfire HD5870m.
Those with 8700m SLI should get an m15x or m17x with only one GPU.
The predominant factor seems to have or not have an Xtreme cpu. Those with standard penryns (like T9500) are getting Core i5 or the lower Core i7.
The Xtreme users (x9000 mainly) are getting Core i7 Xtreme as well.

Its up to them anyway, its hard to understand how the system works.

 

^^ a big lol and for my roomie.
Dell had a dispatch yesterday and shipped it today.
Guess what they shipped??
Downgraded XPS M1730 with 2.4 ghz instead of 2.5 ghz and everything else with same specs..
weird...

 

Try downloading the newest drivers from NVIDIA. Uninstall the old drivers, then run Driver Sweeper to delete everything related to NVIDIA. Reboot when prompted by Driver Sweeper and then run CCleaner to remove all registry entries for the old NVIDIA drivers. Then install the new drivers you downloaded. Doing this will ensure that Windows is correctly recognizing the hardware Dell had the field tech install on your system a day or two ago. This will also help clean up any additional corruption that the OS repair operation missed and ensure the best possible performance.

At this point, go into Device Manager and expand the device tree for Display Adapters by clicking the plus sign. You should then see a device name (2 devices for SLi systems) with the description of your display adapters. Those lines will contain the name of your display adapters, such as NVIDIA 8700M, 8800M, 9800M, etcetera, along with GT or GTX. Hope you find this helpful.

 

Does anyone know what an XPS702 is please? I'm being offered one and told it's better than my old 1730.

Thanks

 

^^ Follow this link
Say hello to the XPS L702X (Updated) - Dell News and more

 

Thanks, it's not a top range gaming laptop is it. I'm going to say "no thanks" to that.

 

Good call, Majic. It's not the equivalent for multiple reasons, not to mention multi-GPU, alloy chassis, and display resolution. Them telling you it is better is a matter of personal opinion, not fact.

However, I looked at the info on the link, and it might actually outperform your system if they provide you with an i7 CPU and the most powerful GPU and the highest motherboard and display options available. Ask them if they will give you a 15-day trial with the option of returning it for a full refund on your M1730 purchase price or an exchange for an Alienware if the performance does not equal or exceed the M1730. That would make you appear to be flexible. But, if they say yes tell them you need a commitment from them in writing to avoid complications with them honoring that agreement. If they say no, tell them you need an M17x R2, since that is the closest computer Dell offers to the M1730 at this time.

 

Thanks

I'll reject it on the basis that I think I'll be stuck with it if I say yes. I might actually go for a desktop instead, a little less expensive would suit my needs. Not really the forum for it, I realise, but I was going to offer to pay the difference above what I originally paid for my 1730, seems equitable to me. The base Aurora ought to be quicker for gaming than the M17 should it not?

Thanks.

Mark

 

hey thanks for the advice really appreciate it. so this is what happened. they originally offered me a xps l701x and i canceled that dispatch and told them it wasnt an equal system. after being told i would be called twice, they didnt call, so i went back and talked to them and they want to offer me the xps 17 again. told them it wasnt equal for the reasons you mentioned and now they are gonna call me back on monday. i havent yet resorted to the unresoloved issues link, i will give it another try but then i will have to use that link you posted. . . thanks again for the advice ill let you know how it goes.

 

Great, bigee! We look forward to hearing about it. Have a nice weekend.

 

They are again creating a new dispatch...
4 dispatch and a downgrade replacement in 3 week..

 

As an update, I've agreed to accept £750 credit as trade in for my old 1730. In fairness to Dell this is around 50% of the purcahse price on a 3 1/2 year old machine. They offered to fix the machine again, but frankly I wanted to upgrade and would have been more annoyed if they fixed it thereby removing my opportunity to upgrage at a reduced cost!

Thanks for your help.

 

Good call. I think they are being very fair with you. I doubt you could sell it used for that much. Are you going to get another Dell or an Alienware? For what it's worth, I love my M17x R2.

 

On the basis that I don't actually need the portability of a laptop I've gone for an XPS 8300 desktop with 24" screen, blue ray, i7 processor, 2x1TB Raid 0, 8GB ram, an HD5870 card and a sound blaster card with 4 yr warranty all costing me about £660. This ought to be fine for gaming (BF2 BC and one day BF3) for the foreseeable future.

 

Nice! And a good price, too!

 

hey guys.

dell wouldnt replace my second m1730 for an alienware. they were offering me ANOTHER m1730, i know these are in really bad shape especially the ones with the 8xxx graphics. so i asked for the 9xxx and they offered to send a tech to replace the 8700 in my second replacement. i think this is fair, and hey if the system works ill be happy.

so all in all i got 120 gb -> 320 gb
2 gb -> 4 gb ram

and

8700 sli -> 9800 sli

 

I would like to ask for some advice please.

I have an XPS 1730 (still under warranty) which has recently had the 8800 gtx gpu's and mother board replaced. The replacement gpu's are the same 8800 gtx cards. In several months, I am going to be taking the notebook overseas longterm where there is no Dell tech support (even though I still have warranty). I am worried that I may still have defective gpu's that can die on me at any time. Is there some way to check to see if my particular gpu's were made during the defect manufacturing period? Do you think I could call Dell and ask them to install gpu's that are not affected by the defect? I do not really care about getting any type of gpu upgrade but want to make sure that I don't have defective gpu's that might die on me when I am overseas since it is not feasible for me to send the notebook back to the USA for servicing.

Any advice or suggestions would be greatly appreciated.

Best regards.

 

I agree, fair and square. You did good.

Yes, and I would say that is a very reasonable thing to expect them to do.

 

Hello,


Here is the address for Dell Canada Unresolved issues: Dell Canada Unresolved issues

This service is only available for customers with a valid case or reference number.


Q1. How we obtain the case or reference number ?


Q2. What is the best between the two video cards below:

1536 (MB) NVIDIA GTX460M GeForce
1024 (MB) AMD HD6870M Radeon



Thank you

 

just got the 9800 gtx sli. its a refurb :/ but so far games run great, no issues or overheating

just wondering how much better is the 9800 gtxsli compared to the 8700 sli?

 

A1. By calling Dell Support and working with them on the phone to resolve an issue that ultimately does not get resolved with their assistance. Hence, the name for the "Unresolved Issues" department.

A2. To some extent, this is personal preference. It depends on how you define what "best" means. But, here is a link to benchmark comparisons: PassMark Software - Video Card Benchmarks - High End Video Cards

 

If you recorded any benchmark results with your old system, you could run the same with your new system for comparisons between the two systems to see "how much better".

Here are some benchmarks: PassMark Software - Video Card Benchmarks - High End Video Cards

The best measure of "how much" would be your real world in-game experience.

 

Had a bunch of stuff replaced on my M1730 today: monitor, blu-ray, both stick of ram, video cards, motherboard, probably other stuff too. I wasn't given a receipt or anything so I'm not sure exactly what they did. I asked for a receipt but he said he didn't have one to give me.

Most parts were the same. The monitor is different, not sure what I had before, some sort of truelife WUXGA. New one is a Samsung SEC5443, seems brighter/glossier/very reflective. The video card was a terrible downgrade, so I will have to get that replaced again. I had dual 9800M GTX, now I have dual 8800M GTX. I thought there were also problems with the 8800M GTX's, am I wrong about this? The repair man also put a big scratch across the entire top of the case, and a few others, and scratched up my kitchen table. I'm a little worried they also screwed up other things.
The changes also put me back to BIOS A10, is there any reason I should not upgrade back to A11?

I'm really not looking forward to dealing with Dell again. Last time took multiple phone calls, some were over 3 hours. They kept telling me I was experiencing software issues. They told me if the problems persisted they would replace some parts, and I finally had a technician come repair it 3 weeks later. I really just hate Dell XPS warranty service. The Dell representatives don't know what they are talking about and have a poor understanding of how to troubleshoot issues and always make me repeat the things I had tried myself before I called them.

 

With my system the upgrade to the A11 BIOS made my fan and temp fluctuate randomly. I have the X9000 processor so not sure how that will affect you. I love he sound of the fact I do not have to deal with Dell again After today I am sure I will not. I do not want to make this lengthy but I wanted to update on my progress. Ultimately, Dell is shipping a refurbished xpsm1730 which I will have to take the time to open both up and start swapping hardware. They could not match any of my upgrades so they shipped one as it was originally shipped (so they say). I am through going back and fourth with them. All they had to do is send me a new power brick and a new battery and it would have saved them money and me the inconvenience. Anyways, the hell with Dell! As long as my machine works I am happy to get 5+ years out of it. I will just get a different system if I ever need one.

 

Before Dell did all my replacements today I was on A11. My fan was on and noisy all the time, and the laptop would heat up really bad. I even had the laptop do an emergency shut down after overheating, as well as some other issues which also may have been related to the A11 BIOS. Your BIOS issues confirm I was likely right in thinking A11had caused many of my computers problems.

 

Well, so far Dell has no record that I had 9800M GTX's. I just spent two hours on the phone with some Dell rep. They are going to try and track down my old ones and go from there...

 

HELP!
Just got my M1730 back from Dell Depot 48 hours ago after 3 three home visits. Now, 5 motherboards, 3 video cards(9800GT) and 2 hard drives later, Dell has returned it to me with ANOTHER motherboard and a 8700 video card (wait! isn't this a lower card than I had?).

Started it this morning and it ran great!

Until 10 minutes ago.... now, the power light is flashing and it wont turn on at all... battery or plugged in. I have over a year left on my warranty, and I am DONE with these repairs..... any advice?

Reading up and seeing that the blue light on the power brick(?) goes off, sounds like it must be the motherboard..... again.

Unacceptable.... I feel like at this point, the repairs are wasted. Any suggestions ... or will I be stuck in this cycle until my warranty expires?

Thank you all in advance
scott

 

Well I don't have much experience with this but their warranty terms say,
"If Dell or its authorized representative is not able to repair the product, we will replace it with a comparable product that is new or refurbished."
I do not know if they have a stockpile of refurbished m1730s though, if they do you may just get another one unfortunately. I also don't know how long it will be before they determine the laptop cannot be repaired. Try your best to argue that your laptop is clearly beyond any state from which it can be repaired. If you feel you are being treated unfairly, I would contact the Dell Unresolved Issues department for your country. That apparently can be beneficial.

 

Hi im after some quick advice if i can on comparing specs from my m1730 which dell are going to replace with an m17x,
Not being very computer literate ive no idea if what there offering as an exchange is fair.
I would be gratefull for your speedy replies
many thanks in advance
edd

is there any easier way to get current laptop specs?
What ive already got: xps m1730 extreme processor,dual 8800gtx graphic cards,physx adapter,blueray drive,4 gig ram,2x 250 gig hard drives,

BIOS Vendor Dell Inc.
BIOS Version A11
BIOS Date 04-23-10
Windows Version Microsoft Windows 7 Home Premium
Processor
Manufacturer Intel(R) Core(TM)2 Extreme CPU X9000 @ 2.80GHz
Clock Speed 2.8GHz
L2 Cache Size 6144
Memory
Available Memory 28.06 %
Page File Size 3068.3Mb
Available Page File 72.93 %
Virtual Memory 6138.4Mb
Available Virtual Memory 40.23 %
Memory Slot 1 [DIMM_A] 2048Mb
Memory Slot 2 [DIMM_B] 2048Mb

Memory
Memory Slot 1 [DIMM_A] 2048Mb
Memory Slot 2 [DIMM_B] 2048Mb

Memory

Memory

Network Card
Adapters Intel(R) Wireless WiFi Link 4965AGN

Storage
Drive Type Drive Size Total Available Space Used Space
C: NTFS 173.6Gb 17.10Gb 156.5Gb
D: NTFS 186.3Gb 77.29Gb 109.0Gb
E: NTFS 9.999Gb 5.246Gb 4.753Gb

Storage

Hardware
Type Description
DVD/CD-ROM Drives MATA BD-RE UJ-220 ATA Device
Disk Drives ST9200420ASG ATA Device 186.3Gb
ST9200420ASG ATA Device 186.3Gb
Display Adapters NVIDIA GeForce 8800M GTX 512Mb
NVIDIA GeForce 8800M GTX 512Mb
IDE ATA/ATAPI Controllers Ricoh SD/MMC Host Controller
Ricoh xD-Picture Card Controller
ATA Channel 0
ATA Channel 0
ATA Channel 2
Ricoh Memory Stick Controller
Intel(R) ICH8M Ultra ATA Storage Controllers - 2850
Intel(R) ICH8M SATA AHCI Controller - 2829
Keyboards USB Human Interface Device
Standard PS/2 Keyboard
Mice and Other Pointing Devices HID-compliant mouse
USB Input Device
Dell Touchpad
Monitors Generic PnP Monitor - (Standard monitor types)
Default Monitor -
Sound Devices Bluetooth Stereo Audio
High Definition Audio Device
Bluetooth Hands-free Audio
USB Controllers Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A
Intel(R) ICH8 Family USB Universal Host Controller - 2830

What theyve offered:
Alienware M17x MLK : Base Space Black

500GB Serial ATA (7200RPM)

500GB Serial ATA (7200RPM)

Graphics : Dual CrossFire 1GB ATI GDDR5

MISC

SET UP

1 year colect & Return

Intel Wireless 6300 (802.11a/b/g/n 3X3) LAN Card

Internal UK/Irish Qwerty Keyboard

Ship Accessory : English Docs

Misc

Ship Accessory : UK/Irish Docs with UK Power Cord

6144MB (1x4096 + 1x2048) 1333MHz DDR3

MOD,SW,PDVD,3D,9.6,FI

MOD,SW,RXO,CRTR,STRT,FI

MOD,SW,ADB,RDR,9.0,MLANG

misc

MOD,SW,ANW,COMMANDCNTR,M17X10

MOD,SW,CRTV,CMRA,CSMR,2.X,FI

MOD,INFO,REMFG ORDER,EMEA

Power Supply : Alienware 240W AC Adapter

MOD-SRV,SW,ANW,M17X10

MOD,SW,W7P64,ENG,EMF

17in WideUXGA 1920 x 1200

Processor : Intel Core i7 Processor-840QM

No Media Offering

Operating System : Windows 7 Professional (64 BIT)

MOD,DVDRW/BD-ROM,HLDS,BARE,ANW

 

As far as I can tell, everything looks good to me. I'm not sure what you old monitor was, you can check that in your BIOS. The new 17' WUXGA 1920 x 1200 is probably equivalent though.
I'm not sure if "500GB Serial ATA (7200RPM) 500GB Serial ATA (7200RPM)" means 2x 500 GB (probably does), make sure it does though as dual in Raid-0 is faster and you had 2x in the m1730.
Make sure the BD-ROM is BD-RE (with read/write) like your last one though.
CPU upgraded from dual core X9000 --> quad core i7-840QM. This is not an extreme CPU, make sure you get an extreme CPU.
You are getting an upgrade in ram: 4GB (probably 667 MHz DDR2) --> 6GB 1333 MHz DDR3.
Windows 7 Premium --> Windows 7 Professional.
Dual 8800M GTX --> Dual CrossFire 1GB ATI GDDR5 (probably 4870s or 5870s).

It almost all looks like major upgrades as far as I can tell. The BD-ROM and CPU need corrections though. I wish I was in your position. Dell is refusing to replace most of my parts with their equivalents, and Dell Unresolved Issues Canada also refused to help me. I HATE Dell.

 

That is not an upgrade by an invoice-standpoint.

His CPU should be an Extreme. I am interested in his interests as per Dell policy. If others feel otherwise, then I respectfully disagree.

Blu-Ray Writer should be offered as well since he had one on his original system (BD-RE).

--

Ask for an Extreme CPU since you are entitled to one in your replacement; do not give in to any depreciation arguments.

Extreme CPU for Extreme CPU -- end of discussion.

 

Yes, you are right about the CPU, it should definitely be an extreme. I missed that.

 

I think as far as specs you are probably better off. It would really depend on your usage. Like many corporations Dell looks out for them selves. They tried to replace my m1730 with a refurbished one configured at the time it was bought. No way it is up to par with all the hardware upgrades. In your case Dell is probably trying to do the same thing. You may have the upper hand if your config was bought with all the specs you listed. One of the on-site techs told me that the Alienware hardware goes through a comprehensive test on the hardware rather the assembly line China ones. Which probably why my system had so many issues. If you are in warranty only accept a replacement that is equivalent or better. If your system works and has minor glitches just work them out yourself or ignore them until Dell offers you the right system.

 

hi thankyou for all your advice i will email the agent to insist that they replace with an extreme cpu.

One quick question is i bought this laptop from a dell reseller as quickest way to get the specs i wanted at the time obviously with the 3 year warrantee, so would i still be in my rights to insist on cpu upgraded i dont want to rock the boat to much and they make a uturn on what theyve all ready offered me.

i Understand dell has no more bluray writers and are all read only so was going to ask for minimum of two years next day hardware support(only because ive never used my old drive to burn blurays)

ill hold off on email to i get a few responses

again thankyou for all advice so far

Edd

 

Just got the email from Dell giving me the specs on my replacement system...wanted to post here with what i have now for advice on whether it is a comparable swap. Can I log into Dell somewhere and get a listing of my original specs? Current M1730 is dead and wont boot to list them.
Thank you!

 

Sorry if there is a better way, but this is what i have on my original M1730:

1 M244D Processor, T8300, 2.4, 3MB, Core Penryn, M0
0 01323 INFORMATION..., NO ITEM
1 5120P Cord, Power, 125V, 6Feet, SJT..., Unshielded
1 PN402 Assembly, Adapter, Alternating Current, 230W, Lead Free, Delta -Delta - Ac Adapt, World Wide
1 YT963 Cable, Flexible Printed CircuitFlat, Hard Drive, M1730
1 KX412 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., LAN ON MOTHERBOARD..., GIGABIT..., XPS-M1730
1 PM318 Keyboard, 101, United States England/English, Single Pointing, Ligurian
1 NX196 Bracket, Support, Side, Metal Hard Drive, M1730
8 2864D Screw, M3X3, K SCREW HEAD..., MICROSOFT..., BLACK OXIDE...
1 PY771 PLACEMAT..., GETTING STARTED..., EXTREME PERFORMANCE SYSTEM..., M1730, DAO/EMEA
1 XM083 Assembly, Cover, Hinge, Plastic M1730
1 MN461 Heatsink, Central Processor Unit, Notebook, M1730
1 HR360 Assembly, DVD+/-RW..., 8X, Toshiba Samsung Storage Technology M1730
2 MM332 Cover, Screw, Bottom, Mylar
1 K257H KIT..., Software, VHP32SP1A, DigitalVideo Disk Drive, Multiple, 5
1 MN465 Assembly, Cable, Printed CircuitBoard, Low Voltage DifferentialSignaling, LIQUID CRYSTAL DISPLAY..., M1730
2 TX760 Dual In-Line Memory Module 2GB, 800, 256X64, 8K, 200
1 F979M Card, Graphics, Nvidia, G92 9800M-GT2
1 JR356 Card, Wireless, Minicard, DW1395 4312BG
1 P005H Kit, Software, Roxio, 10.2-0, DellEdition
1 RY946 Card Circuit, Graphics, Physics Processing Unit, 128MB, Notebook
1 M495F Kit, Software, Trend Micro, 16.6 English
1 F988H Kit, Software, Dell Media Direct, 3.5, Digital Video Disk Drive, W1, EXTREME PERFORMANCE SYSTEM...
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 RW458 Assembly, Bezel, Liquid Crystal Display, XPS-M1730
1 R789G Liquid Crystal Display, 17, WideUltra Extended Graphics Array True Life, Multi-Media, LGP, V2
1 FT509 Assembly, Cover, Liquid Crystal Display, W/CMRA, M1730
1 N530F Hard Drive, 320GB, Free Fall Sensor, 9.5, 7.2K, Seagate Casey
1 XG528 Battery, Primary, 85WHR, 9C Lithium, Sanyo


And this is what they are offering:

XPS 17: XPS 17[225-0587] 1

Processor: 2nd generation Intel® Core™ i5-2410M processor 2.30 GHz with Turbo Boost 2.0 up to 2.90 GHz

Operating System:Genuine Windows® Home Premium, 64-Bit, English

LCD:17.3" FHD (1080p) with 2.0MP HD Webcam 1080FHD 1

Memory:4GB Shared Dual Channel DDR3 Memory

Video Card:NVIDIA® GeForce® GT 555M 3GB graphics with Optimus

Battery: 92 WHr 9-cell Lithium Ion Primary Battery 9BAT

Hard Drive:500GB 7200 RPM SATA Hard Drive

Hardware Support Services: 1 Year Basic Service Plan T1O

Office Productivity Software (Pre-Installed):
Microsoft® Office Starter: reduced-functionality Word & Excel w/ ads. No PowerPoint or Outlook

Anti-Virus/Security Suite (Pre-installed):
McAfee Security Center with VirusScan, Firewall, Spyware Removal, 30-Day Trial

Color:Elemental Silver Aluminum

Integrated Network Adapter:Integrated 10/100/1000 Network Card

Adobe Reader:Adobe® Acrobat® Reader 9

CD ROM/DVD ROM:8X Tray Load CD/DVD Burner (Dual Layer DVD+/-R Drive) with Roxio Creater 2011 DVDRWRX

Wireless Plus Bluetooth: Intel® Centrino® Wireless-N 1000

Keyboard:Backlit Keyboard - English BCKLITE

Mobile Broadband:No Mobile Broad Band Selected

Sound: JBL 2.1 Speakers with Waves Maxx Audio 3

Data Safe: DataSafe 2.0 Online Backup 2GB for 1 year


So, is it a fair warranty exchange?
Again, thank you for all of your guidance and advise... it is VERY appreciated!

 

It is an upgrade, your call to if you think it is acceptable. considering the specs of your m1730 i think its fair.

 

Yup push for the Xtreme cpu. As for the bluray, i would just let that one go tbh. My M1730 had a bluray writer and my new M17x has a reader only but i didnt push it because i got a huge upgrade in every other component much like you.

I dont forsee them extending the warranty considering the cost difference between the reader/writer and the cost of a upgraded warranty.

 

Thank god i found this forum!

I have had my graphics card and motherboard replaced countless times! and a few days back, even after replacing my graphics card, motherboard, lcd, harddrive, my system still isn't working normally.

They are actually asking me to go for the "Collect and return" service where they will collect my system and repair it before returning it to me.

But now I have escalated the issue with Unresolved issues and I shall wait for their reply in hopes for a replacement!

 

For those who are trying to get replacements, this is what I was able to get:

M1710 not M1730 to m17x

m1710:

Dell IBU: Canada
Quantity Parts # Part Description
1 CG918 MODULE..., COVER..., HINGE..., EXTREME PERFORMANCE SYSTEM..., M1710
1 NG409 Kit, Cable, S-VID, Component, SonyPhillips Digital Interface Format, West
1 JP969 KIT..., SOFTWARE..., DELL MEDIA DIRECT..., 3, VSTA, DIGITAL VIDEO DISK DRIVE...
1 RP339 Module, Software, Dell Media Direct, 3, Rikers
1 X9366 Assembly, Adapter, Alternating Current, 130W, Lead Free, LTON World Wide
1 WD525 Service Install Module Software, Inspiron, M1710
1 K2490 Cord, Power, 110V, 6F, AlternatingCurrent, 3W, PROPOSITION 65..., United States
1 WF825 Ship Group, Notebook, United States, M1710, DAO-MDS
1 WG343 Keyboard, 87, United States ENG, SINGLE POINTING..., M1710
1 NK819 Processor, T7600G, 2.33, 4MB, NapaRefresh Merom, Burn 2
1 DR464 Module, Label, Microsoft, WindowsVista Os, Premium, Inspiron
1 C5447 Battery, Primary, 11.1V, 9C Lithium, Sanyo
1 F5126 Battery, Additional, 11.1V, 9C Lithium, Sanyo
1 RY174 Module, Media, DIGITAL VIDEO DISK DRIVE..., Resource Compact Disk, Transactional Line Of Business, Notebook
1 GM519 Module, Software, ROMMEL Inspiron
1 NT503 Assembly, Blue-Ray Rewritable Double Speed, Panasonic, Small Form Factor
1 GH874 Liquid Crystal Display, 17, WU VESA, GLARE WIDE VIEWING ANGLE..., Samsung, V2
1 XU670 Assembly, Cable, Coaxial, Liquid Crystal Display, 17 Zanzibar/rikers/suva, V2
1 CF456 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., GIGABIT..., M1710
1 CF752 MODULE..., ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., M1710
1 GU067 Card, Graphics, 512MB, IUPGA4B Mid-Life Kicker
1 CW041 Module, Card, Graphic, 512MB MLK
1 TU740 Hard Disk, 160G, Serial ATA, 9 7.2, SE080
1 PN548 Module, Software, Adobe, Acrobat Reader, 7.0.8, International English
1 WR646 Module, Software, Norton Internet Security, 2007, 30 Day English, Across Line of Business
1 PH652 Module, Software, Internet Service Provider, Internet Search, PORTAL
1 XM544 MODULE..., SOFTWARE..., PC-RESTORE, TRANSACTIONAL LINE OF BUSINESS...
1 XM387 Module, Software, Roxio, Creator Dell Edition, 9.0, TransactionalLine of Business
1 GM081 Module, Software, Dell Support VISTA, Dimension, Inspiron
1 FN865 Kit, Documentaton On Floppy Disk, Powerdvd, 7.0, Blu-ray DiskPlayback
1 HY456 Module, Software, PowerDVD BD-P, 7.0, Inspiron
1 PR992 KIT..., DOCUMENTATON ON FLOPPY DISK..., PROMOTION \ PROMOTIONAL..., BD-P, DELL AMERICAS ORGANIZATION...
1 DR146 Module, Software, VU32, Inspiron English, Dell Americas Organization, No Docs/diskettes
1 JP927 MODULE..., SOFTWARE..., DELL-WELCOME, TLOB
1 CR235 Kit, Software, Overpack, VU32, A01Digital Video Disk Drive England
1 UN078 Module, Software, Windows Vista Os, Hypertext Markup Language GUIDE, World Wide
1 FH658 Module, Label, Intel, CENTRINO DCY, Notebook
1 NC293 Card, Network, Minicard, 3945ULD Dell Americas Organization
1 PF234 Module, Card, Minicard, 3945ULD DAO
1 Y9530 Dual In-line Memory Module 1GB, 667, 128X64, 8K, 200
1 PN182 KIT..., Software, Works, 8.5 English


m17x:

Dell IBU: Canada
Quantity Parts # Part Description
1 5V3DW Module, Media, Resource Dvd, Alienware, M17X10
1 6FY1X Module, Accessory, Alienware, M17X10, England/english, Dao/bcc
1 F836R Pad, Mouse, Alienware, M17X
1 WRD6T KIT..., DOCUMENTATION..., ANW, M17X10, ENGLAND/ENGLISH..., D/B
1 6RDR6 SERVICE INSTALL MODULE..., SOFTWARE..., ANW, M17X10
1 CD91C Base, Notebook, Black, Configure To Order, Alienware, M17X10
1 RNRK1 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., BLACK..., ANW, M17X10
1 GFWWN MODULE..., SHIPPING MATERIAL..., PACK, M17X10
1 T780J Module, Battery, Primary, 85WHR 9C, Dynapack International Technology Corp
1 W075J Battery, Primary, 85WHR, 9C Lithium, Dynapack InternationalTechnology Corp
1 V3C5M Module, Card, Network, 370, Foxconn, Alienware, Dell Americas Organization
1 P560G Card, Wireless, Bluetooth, 370 FXCN, 5DB, No Bios
1 VW0X1 Module, Keyboard, Alienware, 101, ENG-US, Personal Computer
1 8WK6F Keyboard, Alienware, 101, ENG-US, Personal Computer
1 Y540P Module, Software, Alienware CYBERLINK, YOUCAM
1 CDKX3 Module, Blu-Ray Rewritable, 4X, Panasonic, BARE, Alienware
1 JY579 MODULE..., INFORMATION..., SOFTWARE..., ANW, ALIENFX, BLUE...
1 7X54D Module, Information, Audio, M15X
1 13H17 Module, Processor, Clarksfield, I7-920XM, 2.0, M17X
1 62JY9 Processor, I7-920XM, 2.0, 8MB, Clarksfield, B1
1 F3 MODULE..., LABEL..., INTEL..., NO BIOS..., CI7E
1 P916C MODULE..., DUAL IN-LINE MEMORY MODULE..., 4GB, 1066MHZ, DDR3, 2X2G
1 H299F Dual In-Line Memory Module, 2GB1067MHZ, 256X64, 8K, 200
1 8WG28 Module, Liquid Crystal Display, 17WUXGA, Light Emitting Diode, M17X10
1 K1NFP LIQUID CRYSTAL DISPLAY..., 17WUXGA, RED/GREEN/BLUE..., LIGHT EMITTING DIODE..., AG, SAMSUNG...
1 32WJV Module, Card, Graphics, M98XT, DUAL, Mid-life Kicker
1 2TKKD Card, Graphics, Hard Drive, 4870, Parker, Mid-Life Kicker
1 2YVP1 Card, Graphics, Hard Drive, 4870, Parker, Mobile Pci Express Module, Cable
1 N329P Module, Information, Artwork NAME-PLT, Generic, M17X
1 NT806 MODULE..., INFORMATION..., ANW, AUTO-UPDATES, CRIT
1 N347H MODULE..., ADAPTER..., ALTERNATING CURRENT..., 240W/210W, FLEXIBLE..., WORLD WIDE...
1 J938H ADAPTER..., ALTERNATING CURRENT..., EXTERNAL..., 240W, FLEXIBLE..., 3P, WORLD WIDE...
1 N971H MODULE..., CORD..., POWER..., 125V, 2M, C13, UNITED STATES...
1 5120P Cord, Power, 125V, 6Feet, SJT..., Unshielded
1 H604T Module, Hard Drive, 250G, 7.2K, SGT-HOLL, Across Line Of Business
1 K556T Hard Drive, 250GB, S2, 7.2K, 2.5, SGT-HOLL
1 HYT0K Module, Bracket, HDD, FOAMKIT, M17X
1 9JPNY ASSEMBLY..., BRACKET..., HDD, FOAMKIT, M17X
1 3M76C MODULE..., SOFTWARE..., MCAFEE..., 15MTH, MULTIPLE USER INTERFACE..., ANW
1 P349J MODULE..., SOFTWARE..., ADOBE..., READER..., 9.0, MULTI-LANGUAGE...
1 XM544 MODULE..., SOFTWARE..., PC-RESTORE, TRANSACTIONAL LINE OF BUSINESS...
1 D282K MODULE..., SOFTWARE..., DTSV, BASIC..., 2.0
1 P395P Module, Software, CYBERLINK Powerdvd, 8.0, Alienware
1 P398P MODULE..., SOFTWARE..., NERO, 9, ANW
1 8FHFY MODULE..., SOFTWARE..., STEAM
1 8VWCN MODULE..., SOFTWARE..., CERTIFICATE OF AUTHENTICITY..., W7U64, ANW
1 D9KVP MODULE..., SOFTWARE..., QUICK FIX ENGINEERING..., WIN7, CNB
1 J0CKX Module, Software, W7U64, ConsumerDesktop, English, Dao/bcc
1 WR9G4 MODULE..., SOFTWARE..., W7U64, DIGITAL VIDEO DISK DRIVE..., MULTI-LANGUAGE..., ANW
1 TMCCD Kit, Software, W7U64, Multi-Language, Alienware
1 JY629 MODULE..., SOFTWARE..., ANW, AVATAR2
1 KP535 MODULE..., SOFTWARE..., ANW, WALLPAPER, AW2
1 D0W4H Module, Software, Alienware, COMMANDCNTR, M17X10
1 CTX0X MODULE, INFORMATION, WIRELESS, BLUETOOTH, 370
1 N3 MODULE..., CARD (CIRCUIT)..., NETWORK..., 6300, ANW
1 4W00N Card, Wireless, PUMAPEAK33





I received the replacement back in may 2010, since then, I've had to replace the graphics card on the m17x for the crossfire issue.

Dell sent me the new 5870 cards, so both primary, secondary and crossfire cable for that problem.

So free $1,100 upgrade


Good luck

 

Recieved a call from Dell, in the Past Month Dell has Replaced my Motherboard 6 Times, the GPU (DUAL Nvidia GeForce 8700M GT SLI) 5 Times, the Ageia Physixs Card 2 Times, the Keyboard, The TRUSTY Samsung LCD, and the Speakers.

They have offered to replace my system and will send me an email with the 2 preposed sytems. I was told as the XPS M1730 has been discontinued they will have 2 find another system either from Alienware or their smaller XPS Range, and that the preposed systems will be to equal to or better than my current system. I will upload my System Details and when i recieve the email i will upload the preposed config system and would like your advice to see if i am getting a good offer.

Something is going on with Dell Customer Service because this is happening when im 3 years out of warranty its great will definatly get another dell or alienware. When its time . Never have i had such great service.

My Current M1730:
Windows 7 Home Premuim x64
Intel Core 2 Extreme X9000 @2.8Ghz (Bios OC 3.4Ghz)
4GB Ram
2 x 160GB 7200RPM (RAID CONFIG)
Dual Nvidia 8700M GT SLI Cards 256
Ageia Physixs Card 128MB
DVD R/RW
Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology
Broadcom NetXtreme 57xx Gigabit Ethernet
Intel Wireless Wifi Link 4965AGN
Logitech LCD Gaming Panel
SD/MMC-MS/PRO - xD
Brand New 9 Cell Dell Battery
Thankyou
By the Way did dell transfer your Files and Progrms?

 

Did Dell transfer your Programs and Files to your M17x?

 

I had issues with my M1730 and just got a replacement ordered on 4/11/2011.

(Getting replaced):XPS M1730|core2 duo T8300 @ 2.4 Ghz|4 Gb ram|512mb 8700m SLI|1920x1200|250 GB|white wings| Windows 7

Ordered (Replacement): M17x - R3 Nebula Red|i7 2630QM|6 GB Ram|1.5GB 460M|1920x1080 120Hz 3D bundle|750 GB hdd|Windows 7

They offered me a new XPS 17, but after saying that I needed a gaming computer like the 1730, they offered me the M17x-R3 instead. So if you wanted you could probably still get a little bit better and go with the Alienware instead which I think is more comparable to the M1730. The supervisor that I spoke to said that it was his decision to give whatever he wanted so don't let them tell you it's not possible to get something better. It takes a bit of convincing but can definitely be done, Good luck!

 

Was your system "Unrepairable"? or just repaired a lot of times? Trying to get the dell technician to replace my system is quite hard, even though i have called for dispatches for more than 10 times.