*XPS M1730 Problems/Dell Replacement Issues*

Ah well, remember 260's are great cards too...and they'll produce less heat I guess... Nice to hear you can keep the old system until you've received the new one.

 

Aye, it is a nice replacement and should be far superior to the 8800Ms. Obviously 280Ms would have been ideal, but hey, you win some, you lose some. Sure, I could take it further but I'd rather not run in to another wall; sometimes you do need to compromise.

I got the QX9300 which is a fantastic upgrade and Win7 Ultimate installed, and obviously the other components are upgrades, so I'm not complaining with the replacement. Just a shame it took so much heartache to get to that stage.

And if what I've heard about the system is accurate, the cooling is fantastic, so there's plenty of scope for overclocking if needs be.

 

I didn't even get that Quad processor, Daul core here...
And Vista. They told me I have to buy a Win 7 copy. Kinda weird though, I thought ALL computers sold after june 26 get a free upgrade possibility. Maybe it's because I don't actually buy one but gets swapped... Who knows.

 

Final specs:

 

For all practical intents and uses, and by this, I mean actual gaming and not 3dMark06 and all this other crud, the 260m in SLi will virtually do everything that the 280m SLi does. I just prefer to argue for the 280s because if you can get 'em, that's better, and we know that regardless of there being very little difference between the two cards, the actual market price difference will be staggering; it will cost an arm and a leg to pay for the 280m as a separate card and then self-upgrade. You're virtually going to get the same performance with the 260m, so you're still gonna' do fine!

In the case of these new computers, it is the better CPU options that really count, and you've got gold with the QX9300! Enjoy!

 

Sorry, catching up so if this is a repeat oops, but it's possible your new order got a new customer number (happened to me). Use option 2 at:

https://support.dell.com/support/order/LookupInformation.aspx?c=us&cs=04&l=en&s=bsd

You may turn up a new order #.

 

Thanks, and very true. Almost double the CPU power is yummy, and then you've got DDR3 RAM... all those upgrades do add up. It should be fun to give Win7 a test on this thing that's for sure!

At the moment I'm not jumping around like a little kid, as I'm kind of waiting for something else to go wrong. Once I get my hands on it I've no doubt I'll be delighted with it.

I'd like to thank everyone else who posted advice in this thread as it really did help a lot with getting this resolved. To anyone still waiting, all I can say is good luck and keep at it! Thanks very much guys

 

Thx, i only find the order that was canceled, cannot find the new order. Wonder why will it take them so long... Don't tell me that i need to wait till Christmas

 

With the only part in the m17x that I see that delays the system being the SSDs, I doubt it. You can order a new one right now through the website and have a ship date of mid November.

 

Does anyone that had their order cancelled know what production statge their order was in when it was cancelled?

I have no idea where my previous order was when it was cancelled for the "software config/wrong AV software" issue but my current in production order is in the "build" stage and I just noticed that the AV software that they insisted that I had to have (Norton's Gamer's Ed.) isnt even an option on Dell's website for their Alienware systems.

So, now I am worried they will cancel this order for the same reason as before if that is even possible after the order is actually being built. Anyway, that is my status right now.

 

That's nice, but i am waiting for my system exchange..I don't want to end up with two laptops. Dell manager said that i will get my order around 5 pm yesterday but i see no sign of the order and email that he would send me

 

I never noticed anything beyond "In Production".. every time (unless it was so quick I didn't notice it over the course of an hour's period of time.. that's how often I check), it simply jumped from that straight to "Canceled". "Build" is a good thing, I would wager.

On a side note, order #4 got added to my order status last night, but it's configured very differently and minimally compared to the other 3. No mention of most of the stuff, including no AV software listed, and no name plate listed. Not sure whether to be worried or happy about that, but the rep I'm working with said I see a lot less so that the offending SKU that canceled it prior won't be in there lol. She said it should be shipped sometime next week. Time will tell.

 

Hi Guys,

I really need some reassurance here. Ok, so a few weeks back I was on my laptop messing about lying on my bed surfing the web, left it on my bed overnight and when I woke up in the morning and went to turn the laptop on, the screen was basically messed up, i must have hit it in my sleep or something. Anyway, I took my laptop to my local laptop store and they replaced the screen for £240.00 and I got it back last Friday.

Now I have used it a bit over the past week but today I was just on the internet, then I went to put the laptop on the floor with the power in the back and I just noticed the screen going off, like it was auto hibernating. I then went to turn the laptop on and it won't turn on. The blue light which shows the charger is in is lit, and when I press the power button, the blue light comes on for about 5 seconds then goes off again.

Now this seems a bit of a coincidence, this happening shortly after the new screen was put on, could it be some kind of loose wire, or the screen has come loose some other way. If it isn't the screen then it is some ty, annoying coincidence.

Any of you boys reassure me about this? I am going to take it back to the laptop shop so the guy can give it a look over.

 

Some of the orders have taken an extra day to show up for me, for whatever reason. Others were instantaneous. I'd give it a full extra day, then call.

 

It will boot without a screen. I've been in that position with a damaged screen, it's so you can swap to external video and use that in an emergency situation. Sounds like a component is loose or burnt out. I'm going to wager on video card. Leaving a laptop resting on a bed/sheet/comforter is one of the worst things you can do. It often partially/fully restricts some of the vents on the laptop and causes overheating problems, leading to premature death of components. You also run a much higher risk of sucking dust/lint/etc into the vents, eventually clogging up the heat syncs and having the same result.

I don't even use my laptop without a cooling pad anymore.

 

That is good news Elkay. Did you notice of your service call for the exchange cards ever got cancelled? Mine was cancelled the day after this new order was place in production.

I actually called the order status # that I saw provided here on this forum and got the "build" stage update. Which means I guess that it went from pre-production to kitting then to build.

OK, how completely ridiculous is it that our tech/warranty support actually puts orders together that have incorrect SKU's?

 

I had to have them go and cancel the card exchanges. They were still showing in production a week after my first system exchange order was placed. I didn't want them to somehow "find" and ship some beat up card to me, especially after being offered the m17x.

Don't even get me started on the incorrect SKUs. Being the 4th order now, my patience level is completely depleted.

 

Do you mind showing me the last order that you had that got cancelled? I want to compare it to my current order. Thx!

 

First order:

1 224-5967 Black Metallic $0.00
1 310-0173 Airborne Documentation, System Exchanges,Factory Install $0.00
1 313-8569 Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW) $150
1 317-0821 Intel Core2 Extreme Quad QX9300 2.53GHz (12MB Cache, 1066MHz FSB) $2560
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB $0.00
1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1) $600
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X $150
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $0.00
1 330-3924 Name Plate Engraving $0.00
1 330-5414 Windows 7 Home Premium UpgradeCoupon, W0, ENG,SPN,FRE,GER JPN $0.00
1 341-0013 640GB (320GB x 2) 7,200RPM (xMB Cache) - RAID 0 $100
1 410-0173 ADOBE ACROBAT READER - Eng $0.00
1 410-0204 MCAF,15MTH,MUI,ANW $89
1 420-3251 Windows Vista Home Premium (64-bit Edition) with Service Pack 1 $0.00
1 421-0360 Avatar1 $0.00
1 421-0389 Window Style, DFT $0.00
1 421-0398 Power Plan, BAL $0.00
1 421-0399 Time Zone, CENTRAL $0.00
1 421-0405 Automatic Updates ON $0.00
1 421-0410 Wallpapers, C01W $0.00
1 421-0415 Mouse Pointers,STANDARD $0.00
1 421-0726 ALIENFX BLUE $0.00
1 421-1304 CyberLink PowerDVD 8.0 Software $0.00
1 421-1305 Nero 9 Media Burning Software $0.00
1 421-1724 Soft Contracts,Dell In Home,Alienware $0.00
1 430-0628 Bluetooth 2.1 with EDR $0.00
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO $0.00

Second was the same, minus 410-0204, plus:

1 410-0205 Norton Anti-Virus, Gamer Edition 15 Month Subscription $89

It too was canceled. Both had notes that there was a system misconfiguration with the AV software.

 

here is my current one:
1 224-5967 Black Metallic $.00
1 310-0173 Airborne Documentation, System Exchanges,Factory Install $.00
1 313-8977 8X DVD+/-RW Dual Layer Drive,QuickSilver $.00
1 317-0821 Intel Core2 Extreme Quad QX9300 2.53GHz (12MB Cache, 1066MHz FSB) $2560.00
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB $.00
1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1) $600.00
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X $150.00
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $.00
1 330-3924 Name Plate Engraving $.00
1 330-5414 Windows 7 Home Premium UpgradeCoupon, W0, ENG,SPN,FRE,GER JPN $.00
1 341-0013 640GB (320GB x 2) 7,200RPM (xMB Cache) - RAID 0 $100.00
1 410-0173 ADOBE ACROBAT READER - Eng $.00
1 410-0205 Norton Anti-Virus, Gamer Edition 15 Month Subscription $89.00
1 420-3251 Windows Vista Home Premium (64-bit Edition) with Service Pack 1 $.00
1 421-0360 Avatar1 $.00
1 421-0389 Window Style, DFT $.00
1 421-0398 Power Plan, BAL $.00
1 421-0399 Time Zone, CENTRAL $.00
1 421-0405 Automatic Updates ON $.00
1 421-0410 Wallpapers, C01W $.00
1 421-0726 ALIENFX BLUE $.00
1 421-1724 Soft Contracts,Dell In Home,Alienware $.00
1 430-0628 Bluetooth 2.1 with EDR $.00
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO $.00

As you can see I do not have the Blu-ray nor the Cyberlink and Nero. However my AV is the same as was on the last order you had that was cancelled.

Not sure what to make of that. I went over, and over this with the rep that called and confirmed this order and he assured the AV wouldnt be a problem this time around.

Hmmmmmmm....

 

my new order, even though they were supposed to be expediting it, is still just in processing, not sure what that means. My other one was in the "build stage"

 

well im having the same gpu issues as most people it appears, although ive had mine for 2 years now without replacing them, but now i guess its only a matter of time before the insides start to melt, my palms are actually burning as i type this...

 

Yeah I wouldn't fret over that, I'm more worried now because my current order is only:

1 224-5967 Black Metallic
1 317-0821 Intel Core2 Extreme Quad QX9300 2.53GHz (12MB Cache, 1066MHz FSB)
1 421-1400 Genuine Windows 7 Home Premium, 64bit, English
1 421-1724 Soft Contracts,Dell In Home,Alienware
1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1)
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1 341-0013 640GB (320GB x 2) 7,200RPM (xMB Cache) - RAID 0
1 313-8570 Slot-Loading Dual Layer Blu-ray Burner (BR-R, DVD+-RW, CD-RW)
1 421-1304 CyberLink PowerDVD 8.0 Software
1 421-1305 Nero 9 Media Burning Software
1 430-0628 Bluetooth 2.1 with EDR
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 421-0726 ALIENFX BLUE
1 421-0360 Avatar1
1 421-0399 Time Zone, CENTRAL
1 421-1360 Steam Pre-Installed with free download of Portal

Granted, it's straight up Win7, but there's no AV software mentioned (possibly good but I dunno), and especially worrying is there's no exchange documentation. Also no mention of the nameplate. She assures me this one should ok, but I have a feeling this one will be tossed out too. You can't configure an m17x on the website without AV.

 

You had one go from "Building" to "Canceled"?

Also, do you mean "In Production"? I've never seen a system exchange in a "Processing" status, because that status usually means billing information hasn't been verified/taken place, and that's not a step of an exchange.

 

See that is just wrong that something could get to that stage in production and then get cancelled. Unless the data we get from that update # is incorrect.

 

Glad to see that jumped right out at you, too. Really interested in his response.

 

it says production, but when i call it in it says processing. On the automated order status checker. yes it was in build stage and got cancelled, they said because the form got filled out wrong. It was in the build stage for 4 days before that happen, it is pissing me off but what else can i do?

 

When I go to the Dell site I can there is a "none" option under the security software area. I am in the US.

One of the things that worries me is that I was told that the fact mine was built with Vista was one of the issues it was cancelled, I actually have it in chat session logs. Yet, my new one still has Vista.

Which leads me to believe that they are making $#!+ up.

Maybe is is all just a crap shoot at this stage of the game.

 

Odd. You would think a misconfiguration would be caught in the "Kitting" stage, when they're gathering parts. I've yet to see one of my orders get beyond "In Production", unless I'm checking the wrong place. I just check on my order status page.

 

Yep. The AV line sounded like BS to me, too. I'm also in the US but haven't built a system on the website since earlier this week. Maybe they just added the "No AV" option. That's actually relieving to me, because my system config sounds more correct now. Still no mention of name plate or system return package though.

 

There is a link here to call in an order status check:

http://forum.notebookreview.com/showthread.php?t=423387

Call that number and follow the instructions. If you say "learn more" after it tells you the stage it well tell you the estimated ship date base don your stage (which can change from call to call- I called three times in a row and got 3 different ship dats and only 2 of the 3 were close together)

 

For what it is worth, I could have sworn when I got my first order in production that the Norton that I have on my current order was one of the options. Now it is only McAfee in various subscription lengths.

 

Interesting.. according to the automated phone system mine is in the "Build" stage, too. I wonder why the order status shown on my order list never changes from "In Production"?

 

You are correct.

 

mine is still showing in production online it was ordered on Oct. 28/09. Has anyone actually got an ETA or received their system yet?

 

Try calling the number mentioned a few posts up and see what it tells you.

 

I did call the number and put in my order number it says it was shipped in 1999. I also tried calling the rep who I have been dealing with and haven't heard back yet.

 

I realized I didn't say "continue" to hear my estimated ship date on my order. Was put in Thursday evening at 7pm.. the automated status system says it estimates it will ship this coming Monday. Highly skeptical on this one.

 

Mine said the same. Then later I called back and it said December 10th. I called right back and it said November 11th. So, not sure how valid that is.

On a side note, after all the recent discussion of cancellation while in build status I logged on to support chat in order to have them verify that all was ok with my order. The initial rep was useless and I had to tell him not to do a thing regarding my order in fear of him screwing it up. He promised not to. Then he says that his supervisor came to him and wanted to talk to me. So, the supervisor gets on and what do know but it is the first supervisor that took my case over several weeks ago and originally told me that he thought I should look into getting a replacement. He had remembered me and checked on my order and confirmed that it was currently being built. I ask about the order that was cancelled and he said that as far as he knew orders only ever got cancelled when they were the build stage when and if a certain part was unavailable. He said he would have to do some research on why my first order was cancelled but I told him not to worry about it (again, fear of jinxing this order etc) but he tells me he would keep and eye on this order and track it and that I could call him for updates and with questions. I asked him to look over the order and he said that everything looked ok and he saw no reason for any problems.

Anyway, thought that was interesting and and kind of weird that I chatted that a supervisor that was working on my original service call. And I have all that in a chat session log in case this order mysteriously goes wheels off.

 

I see... That is why my order was canceled becasue it has the dell wifi 1520 lol. Cannot find any information on dell 1520 wifi, but i told that manager to change it. I hope my order will go through and i still got no new order after 24 hrs

 

Hey guys,
I am currently in the process of a system exchange. Dell calls me today and offers me a xps 1640 or a xps 8000 configured any way I want and says an alienware is out of the question. I told them I wasn't interested and wanted a full refund. They couldn't guarantee a full refund, but said I would get some money back. I spoke to the supervisior and told him that if I could get a full refund, that I would buy a new alienware. He said he would work on a resolution and get back to me. If that doesn't work, not sure what im gonna do. I dont think the two computers they offered me are no way equal to my m1730.

 

Think it may depend on your M1730 configuration. If you don't have SLI, I doubt they're going to offer you an m17x. What's your current system specs?

 

Where are you based?

Was your machine purchased directly from Dell?

What was the system configuration?

Based on your answers, we can determine whether you're entitled to a full refund, or a proper exchange-system.

 

Yeah man, you should either have a aw1379 wlan or an aw1510 wlan not 1520, may have been a typo

 

Finally been able to get some information about my system replacement...
It has gone in production, to be delivered within 2 weeks...
Took 3 calls with Dell reps to get the Order Status which they did not email me before. Now let's hope it doesn't get cancelled.
For all the EU folks in here, keep in mind it can take 3 weeks to be delivered, according to Dell Europe. I'm in Germany myself.

 

Mine is showing the WIRELESS 1510 - US ONLY but I am in Canada so I am not sure what I will be getting, I can't get through to the rep who took ownership of my case.

 

jabbok, I too have that same wireless 1510 - US Only on mine, i'm not worried bout it at all since its not something that should cause problems, I just hate how bloody long they are taking on this delivery.

 

Thanks Do you have an ETA for your system, my online it says Oct. 29/09 and on the phone line it says Oct., 1999.

 

Sorry guys, here are my specs. I've had the computer for about one and a half years and have went through two video cards, one motherboard and a set of ram.
Quantity Item Number Description

1 223-6314 XPS M1730, Intel Core 2 Extreme X9000(2.8GHz, 800Mhz 6M L2 Cache)
1 310-9525 PERSONALIZATION SHIELD, LCD COLOR WING OPTION,GRAY
1 311-7447 4GB, DDR2, 667MHz 2 Dimm for XPS M1730
1 320-5788 17 UltraSharp TrueLife Wide screen WUXGA for XPS M1730
1 320-6384 1GB NVIDIA SLI GeForce 8800M GTX
1 341-6334 400G (2x200) 7200RPM High Performance SATA HDD Free FallSensor
1 412-0946 Dell Travel ExpressCard Remote Control, IR
1 420-5769 Internet Search and Portal
1 420-6436 PC-Restore, Dim/Insp
1 420-8585 Microsoft Windows Vista SP1 Ultimate 32-bit Edition English
1 420-7401 DELL RESOURCE DVD,BACK-UP,XPS M1730
1 420-8143 Media Direct 3.5
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access
1 420-9100 Dell Dock Consumer
1 420-7468 ADOBE ACROBAT READER 8.1 DIM/INSP
1 313-5592 Blu-ray Disc Drive (BD/DVD/CD burner w/double layer BD write capability)
1 420-7404 Dell Exclusive MediaDirect Instant Play Software Application
1 420-8164 Roxio Creator 10 Premiere Blu-Ray
1 313-5014 Integrated Sound Blaster Audigy
1 430-2582 Intel 4965 WLAN (802.11a/g/n) Mini Card
1 320-5789 Logitech Gaming LCD
1 461-8389 No Virus Protection Requested
1 312-0603 85 WHr 9-cell Lithium Ion Primary Battery, for XPS M1730
1 412-0148 No ISP requested
1 412-1397 No Productivity Software requested
1 950-3339 3 Year Limited Warranty
1 412-0359 Soft Contracts - Qualxserve
1 960-3652 Warranty Support,2 Year Extended
1 960-8710 Warranty Support,Initial Year
1 988-0318 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
1 983-2552 QualexServ Next Business Day In-Home Service after Remote Diagnosis Plus Nights and Weekends, 2 Year Extended
1 988-0317 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 983-8460 QualexServ Next Business Day In-Home Service after Remote Diagnosis Plus Nights and Weekends, Initial Year
1 430-2655 Dell Wirless 355 Bluetooth Module (2.0+EDR)
1 310-5408 Free Recycling Kit
1 320-6171 AGEIA PhysX Physics Accelerator
1 464-9572 No Entertainment software pre-installed
1 310-9651 Intel Core 2 Duo Extreme Processor
1 310-9516 You have chosen a Vista Premium System
1 987-4817 Insp Datasafe 3GB,1YR(Incl in price),DHS
1 420-7092 DataSafe Online Dim/Ins/XPS 1YR-FREE
1 420-7091 DataSafe Online Dim/Ins/XPS
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online

 

I'm in the U.S. Yes, it was purchased brand new from dell, for about $4,500. M1730.

Quantity Item Number Description

1 223-6314 XPS M1730, Intel Core 2 Extreme X9000(2.8GHz, 800Mhz 6M L2 Cache)
1 310-9525 PERSONALIZATION SHIELD, LCD COLOR WING OPTION,GRAY
1 311-7447 4GB, DDR2, 667MHz 2 Dimm for XPS M1730
1 320-5788 17 UltraSharp TrueLife Wide screen WUXGA for XPS M1730
1 320-6384 1GB NVIDIA SLI GeForce 8800M GTX
1 341-6334 400G (2x200) 7200RPM High Performance SATA HDD Free FallSensor
1 412-0946 Dell Travel ExpressCard Remote Control, IR
1 420-5769 Internet Search and Portal
1 420-6436 PC-Restore, Dim/Insp
1 420-8585 Microsoft Windows Vista SP1 Ultimate 32-bit Edition English
1 420-7401 DELL RESOURCE DVD,BACK-UP,XPS M1730
1 420-8143 Media Direct 3.5
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access
1 420-9100 Dell Dock Consumer
1 420-7468 ADOBE ACROBAT READER 8.1 DIM/INSP
1 313-5592 Blu-ray Disc Drive (BD/DVD/CD burner w/double layer BD write capability)
1 420-7404 Dell Exclusive MediaDirect Instant Play Software Application
1 420-8164 Roxio Creator 10 Premiere Blu-Ray
1 313-5014 Integrated Sound Blaster Audigy
1 430-2582 Intel 4965 WLAN (802.11a/g/n) Mini Card
1 320-5789 Logitech Gaming LCD
1 461-8389 No Virus Protection Requested
1 312-0603 85 WHr 9-cell Lithium Ion Primary Battery, for XPS M1730
1 412-0148 No ISP requested
1 412-1397 No Productivity Software requested
1 950-3339 3 Year Limited Warranty
1 412-0359 Soft Contracts - Qualxserve
1 960-3652 Warranty Support,2 Year Extended
1 960-8710 Warranty Support,Initial Year
1 988-0318 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
1 983-2552 QualexServ Next Business Day In-Home Service after Remote Diagnosis Plus Nights and Weekends, 2 Year Extended
1 988-0317 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 983-8460 QualexServ Next Business Day In-Home Service after Remote Diagnosis Plus Nights and Weekends, Initial Year
1 430-2655 Dell Wirless 355 Bluetooth Module (2.0+EDR)
1 310-5408 Free Recycling Kit
1 320-6171 AGEIA PhysX Physics Accelerator
1 464-9572 No Entertainment software pre-installed
1 310-9651 Intel Core 2 Duo Extreme Processor
1 310-9516 You have chosen a Vista Premium System
1 987-4817 Insp Datasafe 3GB,1YR(Incl in price),DHS
1 420-7092 DataSafe Online Dim/Ins/XPS 1YR-FREE
1 420-7091 DataSafe Online Dim/Ins/XPS
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online