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    XPS Premium Support 24/7 ?

    Discussion in 'Dell XPS and Studio XPS' started by robot1000, May 31, 2010.

  1. robot1000

    robot1000 Notebook Consultant

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    I purchased my XPS M1530 in June 08 with a 4 year Extended XPS Premium warranty which was advertised as 24/7 service.

    I've recently had an issue with the laptop and it seems like the service is now open between the hours of 8am-6pm, which is less then there other system support lines.

    How can they be allowed to limit this service?

    The number I called was - 0870 366 4180
     
    robot1000, May 31, 2010
    #1
  2. Laptopz

    Laptopz Notebook Consultant

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    Technical Support Phone Numbers | Dell United States

    Home and Home Office Hardware Technical Support
    Speed up your call (what should you do before calling Dell)
    For faster service, please enter Express Service Code when prompted on the call.

    1-877-293-1197 24/7

    Deaf, Hearing Impaired, or Speech Impaired Support
    1-877-DELLTTY Mon - Fri 8 AM to 4:30 PM

    Solution Station
    Need help with software, optimization, networking, viruses or other non-hardware warranty support issues? Call premium service phone support.

    1-866-795-5597 24/7


    Or you can chat online
    Dell - Hardware Chat
     
    Laptopz, May 31, 2010
    #2
  3. robot1000

    robot1000 Notebook Consultant

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    I forgot to mention I'm from the UK
     
    robot1000, May 31, 2010
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  4. Cin'

    Cin' Anathema

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    Try this # 0844 338 1888, per the site for UK:
    24 X 7
    Here is your Service Agreement

    Found it all HERE, if you need it for a "screen shot" to provide to them or anything ;)

    Cin...
     
    Cin', May 31, 2010
    #4