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    XPS e-mail support?

    Discussion in 'Dell XPS and Studio XPS' started by GF[BE], Jun 10, 2008.

  1. GF[BE]

    GF[BE] Notebook Consultant

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    Hi guys

    Has anyone used XPS e-mail support yet? I have sent several e-mails already, but haven't received a reply yet, even though they say that they will answer within 24 hours. It's been more than a week now.

    The only reply that I got was that they were updating their database or something (one week ago, still no reply to my actual e-mail).

    What's wrong? I can't imagine that it takes so long to update a database and not reply to e-mails in the meantime.
    I know I can just call them, but I want to have an e-mail as a proof.

    GF
     
    GF[BE], Jun 10, 2008
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  2. Jakpro

    Jakpro Notebook Evangelist

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    I have not had any good experiences with their email support.

    I prefer the on-line chat. You will receive an email with written documentation of your chat session. Even when they disconnect you!
     
    Jakpro, Jun 10, 2008
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  3. calikitkat

    calikitkat Newbie

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    I agree. Online chat support and remote access support have been the most time efficient methods of support for me.
     
    calikitkat, Jun 10, 2008
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  4. lgsshedden

    lgsshedden Notebook Consultant

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    I had email support from xps solve two issues shortly after I received my 1530: response time was a matter of hours.
     
    lgsshedden, Jun 10, 2008
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  5. jabbok

    jabbok Notebook Deity

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    I tried the email support as well but didn't receive any answer.
     
    jabbok, Jun 10, 2008
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  6. GF[BE]

    GF[BE] Notebook Consultant

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    Jabbok, where are you from? Maybe it depends on the country where you live. I had to write them in English and not in Dutch (even though their e-mail address had "nl" (= Nederlands = Dutch) in it).

    I will try the online chat support later :)
     
    GF[BE], Jun 11, 2008
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  7. lordnikon

    lordnikon Notebook Evangelist

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    I emailed tech support and it took them 2 business days to reply. Their goal is to respond within 1 business day.
    I sent my query twice and funny enough both their responses were exactly the same. I'm guessing its a standard reply. :rolleyes:

    "Please call Dell support @ _________ Thank you"
     
    lordnikon, Jun 11, 2008
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