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    XPS l502x numeric keys 1,2,3,4 and win key not working

    Discussion in 'Dell XPS and Studio XPS' started by herbybeetle, Sep 20, 2012.

  1. herbybeetle

    herbybeetle Newbie

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    My machine is 6 months old and have not exposed to dust .Suddenly numeric keys 1,2,3,4 and win key not working.Please help me in resolving this issue
     
    herbybeetle, Sep 20, 2012
    #1
  2. Dellswapnajan

    Dellswapnajan Company Representative

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    Hi,

    Please use Dell 32 bit diagnostics and run a Custom test on the Keyboard. It will help to identify if there is a hardware failure. Based on the test result the keyboard can be replaced. Please use the below mentioned link for information about the Dell 32 bit diagnostics, refer to the same if required.

    How to Run the Dell 32-bit Diagnostics Utility | Dell

    I hope this helps. Please do write back in case you need any further assistance.

    Thanks & Regards
    Swapnajan MC
    #iworkfordell
     
    Dellswapnajan, Sep 21, 2012
    #2