XPS m1330 Crashes after Resume from Hibernation

Hi Guys,

I am having a problem that hopefully you would be able to help me with:

I am having problems with Windows hanging/crashing once my system resumes from standby or hibernation. I have tried looking in event viewer to see if there are any problems, but there are no error or warnings. The computer becomes completely unresponsive until I press and hold the power button to shut it down, and restart. Once it restarts, its perfectly fine. I tried installing the Dell Vista power management settings and have also updated my BIOS to the most recent A12 version. (I previously had A07 and was still experiencing these problems on that system). I have down two separate clean installs of Vista Home Premium and Ultimate, and have the same problem in both.

Some times, I do see one error in the event viewere which reads something along the lines of "parallel port driver failed either because its disabled or disconnected" and I am not sure if this is what is causing these problems on resume from hibernation.

Thanks in advance!

EDIT: I have also installed the most recent drivers from the Dell website, including the most recent Nvidia Drivers dated Jul 1 2008. Also I don't have the Intel Matrix Storage controller installed - but didn't have it installed when the system was fine either.

 

Update:

Here is the exact details of the error that is seen:

The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

I am not sure if it is related to these issues or not.

Thanks!

 

I had the same problem and found that I was having an error in the EventViewer>Windows Logs>System that said the BCM42RLY service failed to start. A Dell service rep informed me that the Broadcom hardware was not waking up after a suspend, and this was causing the hang. He had me go to the device manager and under the power management tab, uncheck the box that allows windows to disable the device during sleeping. (Right-click Computer > Manage > Device Manager > Network adapters > Broadcom Netlink, Right click the adapter, select Properties, select Power Management tab, uncheck 'Allow the computer to turn off this device to save power'. I did this for both the ethernet and the wireless, and it resolved the problem.

Hope that helps.