XPS m1330 keyboard scratching screen?

I received my XPS m1330 two weeks ago today. I've got the LED screen, and I've noticed some pretty large scratches on the screen in the past couple of days. I'm not sure what they are from totally, but I'm thinking that it might be from my keyboard rubbing against the screen somehow when it is shut and in my bookbag? I use a padded notebook compartment and stuff, but I keep noticing more scratches. It almost looks like the coating is rubbed off in some places in the middle of the screen. I contacted tech support today about this issue, and they said my accidental damage warranty "doesn't cover scratches". I didn't cause these myself, at least not directly grrr. Has anyone else had this issue? What should I do?

 

use a thin cloth or sheet of bubble wrap between the keyboard and screen. I use the one that came with my laptop. I figure they shipped that way for a reason. No scratches yet, and I lug it to and from school everyday.

 

I never got the one that came with the laptop but I use a lappy mat from lappymats.com

 

You shouldn't need a cloth to protect your screen from your keyboard. I would call that a design issue. I don't use a cloth, and i don't get scratches either.

 

Dell is going to send me a replacement laptop after giving me the standard run around, yayy. But yeah, I agree with baia, you shoudn't need anything to protect your screen from your keyboard. I'm pretty sure this is a design flaw, and it's probably the bulge in my keyboard that is causing it. Hopefully my new laptop doesn't have these same issues.

 

It happened to my Inspiron 8200 after I started just tossing it into my backpack. Of course, I have a matte screen, so scratches aren't much of a problem. Yet another reason why matte screens are better than glossy screens.

 

if its a design issue then how come mac book pros do it too? everyone knows mac books are perfect designs...anyways, most laptops do have this happen to them. especially the thinner ones cuz they are trying to save space and dont want to put a .5" gap in between the keyboard and screen cuz it would make the notebook fatter.

 

have you got some pics to illustrate?
i've been using without a mat and so far its still okay. i've taken care not to apply pressure on top of the screen so as to not touch the keyboard when the lid is closed

 

The scratches don't really show up well in pics, but they're basically right in the center of my screen, probably about where the G through K keys touch the screen when closed. A couple just look like very fine scratches, but right in the center is an area where the entire coating just looks scraped off. Hope that description helps

Btw, thanks very much Duran for the lappy mat link. I ordered one for myself and my boyfriend tonight

 

just check if the keys are level across the whole keyboard..the keys you made mention of sounds like they are bulging due to the fact that of the keyboard cable directly underneath

 

Actually laptops should need a cloth if you travel even the companies suggest it. They are designed to not scratch if you put no pressure on them. But by throwing them in a bag or backpack with other items, pressure can cause the middle part of your screen to dip in and rub on the keyboard... It is a common issue most people live with, but in a ton of cases no one has an issue. It is a $15 fix to get something like the lappymat listed above to protect a $1,500 investment.without a clear screen your laptop is useless.

 

Great product - recommend highly for everyone.

My Latitude taught me this lesson. Latitudes have the 'nubbin' mouse / track thingy, whatever it's called in the middle of the keyboard.

After some time, it started to wear a spot on the screen.

I now always have something inbetween the keyboard and the screen.

Lappymat is perfect for this.

 

I have the exact same problem. I have been noticing a series of white buildup on the screen. They are right in the center of my screen. They are white vertical lines that are uniformly spread horizontally much like the keyboard key edges. I have a bump on my keyboard in the same spot. Mine are not actual scratches to the screen, but buildup of paint maybe. I can just wipe it off. Regardless, I dont want it to keep happening.

 

I've been using a screensavrz from Radtech since I bought my first laptop, which was an Inspiron 9300. It's held up so well that I didn't need to order a new one. I just cut it down from the 17 inch screen size to the 13.3 for my 1330. I highly recommend using one for the 1330 as the touchpad area seems to scratch the area around the webcam after awhile too. Don't leave home without it!

 

Just going to try out 9.99 static protector from Ebay.

 

Laptop screens get scratched by keyboards all the time, especially if you travel a lot. You just have to find a bag/case, with harder protective lining, in the case of the M1330, the screen is actually very flexible, which would accelerate the wear.

However, In this case, its probably the M1330 keyboard buldge causing the most of this.

 

it helps to pull out keyboard and rearrange the wires underneath, they may be not flat enough and cause the keyboard buldging.

 

Which is why I am considering having a Dell tech coming to do it for me.

 

Don't delay, do it today :laugh: or just do it urself, it's pretty simple operation really.

 

service manual.

http://support.dell.com/support/edocs/systems/xpsm1330/en/index.htm

 

Join the club

I'm using Crumpler's "slip" right now but the thing's so thick that I decided to try a Lappymat too (in transit, will report may favorite when I get it).

 

Off topic - Has any one got the problem with any keyboard keys my ctrl key is a bit harder to push? but still works.

 

thread thief! start a new thread!

 

my xps came with a REALLY LARGE microfiber cloth that said "xps" all over it. I guess that's what it's for (got it on monday - i'm so happy with it). Now i need to go figure out my options for the annoying whine :'(.

I'm glad i saw your post though. Now I won't close the laptop without putting the cloth over they keyboard.

 

So I guess Dell had a bunch of complaints about it and is now sending out these cloths? I hope they offer them retroactively...

 

The cloth is more for cleaning rather than a screen protector.. its much too large to be used as one.

 

I was at work when i posted that. I came home and checked. It's big cloth, but it doesn't line up right to be a screen protector.

 

I have the SAME problem! Well, but I called Dell yesterday for a new replacement system (due to mystery screen/speaker but HDD shutdown), while I just ordered a lappymat for the coming system! (Also an 1GB Intel Turbo memory)

 

That's a design flaw if not shoddy workmanship, I mean no way should a notebook manufacturer expect people to carry around a piece of cloth with them just to prevent their screen from getting all scratched up when the lid is closed. If that extra step is required for certain models, then they need to advertise that fact in the specs so I know which models to avoid in future purchases.

 

hey guys,

if you could, please post some pictures of your lappymats. i'm planning to get one for my boyfriend and would like to see if the silver colour matches the keyboard. the lappymat site didn't have many photos to look at.

much appreciated.

 

I think that's the reason why the 1520 has the space between the top and bottom when it's closed and the latch doesn't close fully....Dell put that in purposely so that it wouldn't scratch the screen...which is fine with me, because let's admit, the 1520 is not trying to save space or anything in terms of thinness....

 

I have a black lappymat that I can try taking a picture of with my m1330 if you want. The black does look good with it. The only problem I have is that it covers almost the entire width of the notebook. This results in a disjoint closing when I try to lower the lid. The lid doesn't go down all the way anymore. There is a gap in which I can see the sides of the black lappymat.

 

darthsat: a picture would be great. thanks!

 

Here are some pics of my black lappymat on my m1330.

 

Rip off attempt? I own both a ShaggyMac & a LappyMat... I love my LappyMat more... they don't brand their products all over and they offer a lifetime warranty on the product. LappyMats was also listed on Toms Hardware for the 2007 Christmas buyers Guide.

j_essence - LappyMats site has some lame images of its products but I found that under the review section the reviewing sites took some detailed images... I found the i4U review helpful with images

darthsat - The LappyMat should cover the screen and keyboard just like Shaggymac's and Radtech's offerings. Also from the looks of your image you should pull your lappyMat forward a little bit...

 

I started noticing scratches too. You can't see it when the screen is on thank goodness. I had to get a shaggymat since lappymats are sold out.

 

Got it... well, got it a looong time ago, actually

The good: It's thin, it's coverage is just about perfect and it's black

The bad: I prefer the smooth version of microfiber cloth over the Lappymat's "coarse" surface, but this is just psychological and there's no reason to believe one is better than the other in removing dirt w/o scratching sensitive coated-surfaces like our panels.

Let's just say that I am content in giving my Oakley microfiber bags a good shake, but I will probably want to wash the Lappymat on a regular basis.

Last but certainly not least, I'd like to state that it took some effort on the part of Lappymat owner, Mathew Everett, to get the product shipped to me in Europe. Apparently the first few he shipped got lost in the Int'l postal system but luckily for me, Mathew's not only a professional business man, but a determined one at that

 

Sorry to bring this thread back alive, but wouldn't adding like two rubbery cushion things to the top corners of the laptop protect it from hitting the keyboard?

 

isn't that going to ruin the hinges?

anyway

what happened to www.lappymatts.com? where should i go to purchase one now? are they no longer in business?

 

anyone??? bump.

 

http://www.lappymats.com/ is back up.
I couldn't get it last night, even after removing the extra t from your link.
But it's back now.