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    XPS13 9343 / Bose QC35 BSOD

    Discussion in 'Dell XPS and Studio XPS' started by chipsahoymatey1, Mar 23, 2017.

  1. chipsahoymatey1

    chipsahoymatey1 Newbie

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    Getting BSOD when I connect my Bose QC35 headphones to my XPS13 9343 laptop.

    Dell XPS13 9343 i5-5200 2.2Ghz 8GB

    Windows 10 version 1607 (OS Build 14393.953) (open command prompt, type winver)

    DW1560 Bluetooth 4.0 LE Version: 12.0.1.653 [2015-06-30]
    DW1560 Bluetooth 4.0 LE Version: 12.0.1.410 [2015-03-25]

    Tried two versions of the driver, both versions BSODed.

    [​IMG]

    Anyone got any ideas on what I should try next?
     
    chipsahoymatey1, Mar 23, 2017
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  2. kent1146

    kent1146 Notebook Prophet

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    There are several possible causes, and several possible solutions.

    Google the error message (kernel auto boost lock acquisition with raised irql). This is most likely casued by either your bluetooth device (QC35 headphones), or your Bluetooth driver).

    First, try connecting another Bluetooth headset, and see if you have the same problem. You must use a Bluetooth headset. Using regular Bluetooth non-headset headphones, or another type of Bluetooth device (like a mouse) will not be a proper test, since you need to connect a device that uses both the Bluetooth Audio and Bluetooth Call Audio profiles. If you don't have one, then you pretty much have to go and get your hands on one for testing. You really can't do a proper test without this step, since you've already tried the "simple" fix of re-installing the Bluetooth drivers. Windows BSOD errors are so generic and hard to track down, that you need to isolate as much as possible.

    If you still get BSOD, then start going through the articles you Googled. Tracking down BSODs aren't easy or fast. Get yourself ready for a long slog of trial and error, and a lot of rebooting. Or, just give up on using your Bose QC35's with that laptop.
     
    kent1146, Mar 23, 2017
    #2