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    XPS15 : Is damaged keyboard key covered under 3yr support?

    Discussion in 'Dell XPS and Studio XPS' started by css_jay99, Aug 31, 2012.

  1. css_jay99

    css_jay99 Notebook Consultant

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    Hi,

    I have a Dell XPS 15(L502) which I bought last year April. I noticed on purchase point that one of the keys (i.e. '3') looked a bit wonky but did nothing about it then.

    Any way the key is now worked itself loose and looks like one on the legs underneath that key is broken.....

    I have a 3year Next Day warranty/support from Dell.

    Question is will this be covered free of charge? or do I need to buy a new keyboard/key

    cheers

    css_jay99
     
    css_jay99, Aug 31, 2012
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  2. css_jay99

    css_jay99 Notebook Consultant

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    i called dell, so they agreed to fix it for free
     
    css_jay99, Aug 31, 2012
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