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    XPS15 9550 Swollen Battery

    Discussion in 'Dell XPS and Studio XPS' started by lalalulu57, Jan 30, 2018.

  1. lalalulu57

    lalalulu57 Notebook Enthusiast

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    Hi Guys, just wanted to update you, because i was quite surprised when i received the following email:




    ""
    Dell XPS 9550 Precision 5510 Battery Swelling
    Dear Valued Dell Customer:
    This E-mail is part of our commitment to proactively notify customers of important product quality information. Dell has recently noticed that certain customers who purchased the Dell XPS 9550 and/or Precision 5510 system(s) may experience a battery swelling or bulging.
    According to our records, your Dell System(s) may be impacted by this issue. As part of a proactive effort, Dell would like to offer to replace the battery for each affected service tag identified below.
    Service Tag(s): XXXXXXX
    If you would like to proceed with this solution, please go to www.dellproduct.com, enter in the affected service tag(s) listed above, and follow the prompts.
    Please read all instructions on www.dellproduct.com. If you have difficulties filling out the site, then please forward this e-mail to [email protected]. Our colleagues will get in touch with to arrange the next steps.
    If you decide to take no action at this time, we continue to stand behind the warranty or service contracts applicable to your product. Impacted batteries can be replaced through the standard support process during the applicable support or warranty period. Please reference XXXXXXX
    If you need assistance or have any other questions please contact Dell Tech Support. Dell provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues please visit www.dell.com/support and select the contact method that best suits your needs. Please reference XXXXXXX if in regard to this notice.
    As a valued Dell customer, we are committed to enhance your experience with Dell. Your satisfaction is our ultimate goal.
    Regards,
    Dell, Inc.
    ""


    Then i remembered, that i found it strange i had to press the touchpad so hard lately to get a click out of it.
    Check out the picture.

    IMG_0296.jpg
     
    lalalulu57, Jan 30, 2018
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

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    FFS, you win the worst one on here so far m8!
     
    GoNz0, Jan 30, 2018
    #2
  3. ninja_xxx

    ninja_xxx Notebook Enthusiast

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    great now i have to open mine up and check. More work, thanks dell
     
    ninja_xxx, Jan 30, 2018
    #3
  4. Philaphlous

    Philaphlous Notebook Evangelist

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    Lipo batteries somewhat bother me....don't get me wrong the technology is great but this battery swelling thing just doesn't make sense...Tesla can make some cylindrical cells that you can take an axe to and they still don't catch fire or anything..a pouch cell is like ready to explode at any moment...
     
    Philaphlous, Jan 30, 2018
    #4