XPS1710 Windows 10 Issue- Audio

XPS1710 Windows 10 Issue- Audio

Aloha, so I decided to give it a try since I still have my spare XPS1710 Gaming Notebook in excellent condition and update it to Windows 10. Installation went smoothly from Windows 7 with no hitch. Everything seems to be in working order and also brought back it's responsiveness but the only issue that I've been trying to solve is the Audio Driver which as many who are familiar with this model, has a Subwoofer. I can't seem to get any of the drivers to work but has sound coming out of the L & R speakers. Any ideas of what I can use?



System Information report written at: 01/21/16 02:05:28

System Name: XPS1710-PC
[System Summary]
Item Value

OS Name Microsoft Windows 10 Pro

Version 10.0.10586 Build 10586

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name XPS1710-PC

System Manufacturer Dell Inc.

System Model MXG061

System Type X86-based PC

System SKU

Processor Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processo r(s)

BIOS Version/Date Dell Inc. A06, 4/2/2007

SMBIOS Version 2.4

Embedded Controller Version 0.06

BIOS Mode Legacy

BaseBoard Manufacturer Dell Inc.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "10.0.10586.0"

User Name XPS1710-PC\XPS1710

Time Zone Pacific Standard Time

Installed Physical Memory (RAM) 4.00 GB

Total Physical Memory 3.25 GB

Available Physical Memory 775 MB

Total Virtual Memory 4.56 GB

Available Virtual Memory 783 MB

Page File Space 1.31 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions No

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

_____________________________________________________________________________



System Information report written at: 01/21/16 02:25:30 System Name: XPS1710-PC
[Conflicts/Sharing]
Resource Device

I/O Port 0x00000000-0x00000CF7 PCI Bus

I/O Port 0x00000000-0x00000CF7 Direct memory access controller

IRQ 20 Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

IRQ 20 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
I/O Port 0x000003C0-0x000003DF Microsoft Basic Display Adapter

I/O Port 0x000003C0-0x000003DF PCI-to-PCI Bridge

IRQ 5 Base System Device IRQ 5 Base System Device
IRQ 21 High Definition Audio Controller

IRQ 21 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9

Memory Address 0xFFA80000-0xFFA83FFF System board

Memory Address 0xFFA80000-0xFFA83FFF Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller 27CC

I/O Port 0x000010C0-0x000010DF System board

I/O Port 0x000010C0-0x000010DF SM Bus Controller


Memory Address 0xD0000000-0xEFFFFFFF PCI Bus

Memory Address 0xD0000000-0xEFFFFFFF Microsoft Basic Display Adapter

Memory Address 0xD0000000-0xEFFFFFFF PCI-to-PCI Bridge


IRQ 18 SDA Standard Compliant SD Host Controller

IRQ 18 Ricoh xD-Picture Card Controller

Memory Address 0xED000000-0xEDFFFFFF Microsoft Basic Display Adapter

Memory Address 0xED000000-0xEDFFFFFF PCI-to-PCI Bridge


Memory Address 0xA0000-0xBFFFF PCI Bus

Memory Address 0xA0000-0xBFFFF Microsoft Basic Display Adapter

Memory Address 0xA0000-0xBFFFF PCI-to-PCI Bridge


I/O Port 0x000003B0-0x000003BB Microsoft Basic Display Adapter

I/O Port 0x000003B0-0x000003BB PCI-to-PCI Bridge

 

Well I was just wondering if my old XPS 1710 would run W10 or not. Did W10 load all the drivers for you or did you have to do all the searching ? You might have better luck if this thread was in the Dell XPS forum. I will see about moving it for you.

 

This was suggested and it worked.. all is working fantastic now..

Look in Device Manager under Sound...Controllers. If it says "High Definition Audio Device" then the laptop is using the Windows native audio driver, which is okay but lacks some features of the vendor's driver. The vendor, Sigmatel, went out of business before Win7, so the latest driver available for you is the Vista version, Sigmatel R171788. Try to install it using compatibility mode.

1. Download and save the audio driver to your desktop or any convenient location on the hard drive..
2. Double click on the new folder to extract (unzip) the driver files.
3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates.
4. If the driver begins to install automatically, halt (cancel) the installation.
5. Browse to the driver files on the hard drive (the location you wrote down).
6. Find the "setup.exe" file.
7. Right click on setup.exe to open the context menu.
8. Select the Properties.
9. Select the Compatibility tab.
10. Check the box "run this program in compatibility mode for"... Vista.


Note: I don't think that driver had stereo mix, so if that is something you are used to having then try to install the Sigmatel R171789 driver using compatibility mode for XP.

Avoid installing any of the Creative Labs Audigy software that was available for your laptop before you successfully install a Sigmatel driver because doing so could create a difficult problem with the Windows audio service.

 

Oh and the Compatibility was set for Windows 7 and it corrected the issue.. plus I updated the Bios to A07