damn u jay!!!

3:08:21 PM Customer *** ***
hello jay
3:08:45 PM Customer *** ***
i was chattin u today concernin the current status of my order
3:09:14 PM Agent XPS_RR_Rep_Jay
I see, do you have your order # with you?
3:09:19 PM Customer *** ***
yes sir
3:09:41 PM Customer *** ***
*******
3:10:19 PM Agent XPS_RR_Rep_Jay
thanks, please give me few moments to find out
3:10:23 PM Customer *** ***
sure
3:13:09 PM Agent XPS_RR_Rep_Jay
Your order is in production estimated to ship by 7/10
3:13:26 PM Customer *** ***
yes its been in production since 6/11 =(
3:13:39 PM Customer *** ***
but my question was: will my laptop be shipped out by tomorrow
3:13:48 PM Customer *** ***
cause i cannot wait for this unit any longer
3:13:59 PM Customer *** ***
it has been delayed twice already and i feel like its gonna get delayed again tomorrow
3:14:10 PM Customer *** ***
i called u guys last week...after 3 hours of talkin to diff reps
3:14:29 PM Customer *** ***
i finally found one that could tell me a specific problem with my build
3:14:36 PM Customer *** ***
he told me there was a battery shortage
3:14:43 PM Customer *** ***
and my laptop was just waitin for a battery
3:15:02 PM Customer *** ***
it has been over a week now...and i just want to know if my unit is STILL there waitin for a battery
3:15:44 PM Agent XPS_RR_Rep_Jay
I understand, it seems like its still waiting for battery units to arrive and ship with your notebook
3:16:03 PM Customer *** ***
i rebuilt my whole office at home
3:16:14 PM Customer *** ***
and i based everythin off of this laptop
3:16:18 PM Customer *** ***
i have everything set up
3:16:23 PM Customer *** ***
new furniture and network system
3:16:27 PM Customer *** ***
and i still dont have a laptop here...
3:16:45 PM Customer *** ***
its been 3 weeks since i redid my office and NOT havin my laptop here
3:16:50 PM Customer *** ***
has caused alot of frustration
3:17:34 PM Agent XPS_RR_Rep_Jay
I am really sorry, most of our notebooks are delayed due to battery shortage from a major supplier, this is affecting other industries too right now, we'll do our best to have this shipped as soon as the battery is in stock
3:17:51 PM Customer *** ***
over a month to wait for a battery???
3:18:10 PM Customer *** ***
man...i've been a avid dell supoorter AND customer for the past 10+ years
3:18:16 PM Customer *** ***
if this is the best thing u can tell me
3:18:21 PM Customer *** ***
then i am VERY disappointed
3:18:31 PM Customer *** ***
i've spent 10's of thousands with u guys
3:18:33 PM Customer *** ***
c'mon
3:19:39 PM Agent XPS_RR_Rep_Jay
Sir, I wish I had better news for you but there is a shortage right now due to a fire in a battery factory in Korea who supplies most notebook batteries, they are doing their best to accomodate us
3:20:00 PM Customer *** ***
if the battery is the ONLY thing missing
3:20:06 PM Customer *** ***
then how bout u guys send me my unit
3:20:14 PM Customer *** ***
and some credit so i can buy another battery myself
3:20:20 PM Customer *** ***
i cannot wait any longer
3:21:24 PM Agent XPS_RR_Rep_Jay
unfortunately they don't ship units without batteries, you are welcome to speak with customer care at 800 624 9897 for better assistance since I am in system sales and have limited resources to help you with refunds, credits
3:22:11 PM Customer *** ***
is there someone that i can speak to online
3:22:16 PM Customer *** ***
that could help me with this situation
3:22:29 PM Customer *** ***
i'm not really gettin good signal in my house at the moment
3:22:44 PM Agent XPS_RR_Rep_Jay
They only have phone support now at the number above, no online chat
3:23:03 PM Customer *** ***
well alright
3:23:09 PM Customer *** ***
i appreciate the help then
3:23:21 PM Customer *** ***
i'm just sayin
3:23:26 PM Agent XPS_RR_Rep_Jay
Thank you so much and good luck
3:23:33 PM Customer *** ***
i've literally bought so many desktops and laptops from u guys
3:23:41 PM Customer *** ***
from mid to high end xps systems
3:23:47 PM Customer *** ***
and this is the first time u've guys let me down
3:23:52 PM Customer *** ***
c'mon man...whats the deal?
3:25:09 PM Agent XPS_RR_Rep_Jay
Once again I apologize for any inconvenience, this is an unexpected delay for us since the battery supplier is facing unforeseen circumstances
3:25:32 PM Customer *** ***
alright jay, thanks for yur help
3:25:37 PM Customer *** ***
i guess i'll call that number
3:25:54 PM Agent XPS_RR_Rep_Jay
Thanks a lot!
3:26:04 PM Agent XPS_RR_Rep_Jay
Bye

 

I would be mad also, but I am not sure I would of flipped out on the Rep. He cannot do anything to make your laptop come any faster...

 

i understood that. thats why i didn't flip out on him. i was just speakin my mind. its diff for me. i'm not a first time dell consumer. i've spent 10's of thousands with them and thats the best they can treat an avid customer??? i mean...i dont think i'm askin much right? i ordered on 6/11 =\

i'm fine with them sendin it to me without a battery. i can go buy my own. u guys think that option could suffice?

 

I doubt it without speaking to people high up in dell... Otherwise your just another guy in line to them...

 

def. id do the same thing

 

stop cryin' will you

 

No need to speak to him, as soon as he tells you the facts - leave the conversation, don't talk to him about your feelings over the internet, you are wasting your time.
Ring up Dell on the telephone number, speak to someone, ask them why it hasn't been shipped for two weeks or whatever. If it's because of the fire in Korea, then if you wish to have your unit shipped immediately you can just ask them to ship it. If they can't, push to ask to speak to the manager, or supervisor - higher up position.
If they refuse, hang up. Ring again and try.

Explain the situation, and tell them you need the notebook ASAP and your business is relying on it etc. blardy blah.

Should be success from then!

 

why did you rearrange furniture for a laptop?

if they did ship it without a battery,wouldn't you just have to buy the battery from them in the end anyways?

 

I waited 5 weeks. I went through the same bull****. Everyone at Dell that I spoke with was useless.

I told them I needed it for travel and such. They didn't care. I was told 5 times my order was expidited...that is a meaningless term to them.

Good luck.

 

Houstoned,

I am in the same boat! Lots and lots of orders from Dell and now this. Very frustrating. I ordered 6/21 and now have a shipdate of 7/17. If you go through and build a new system right now and select a 9-cell battery it places the ship date out to 8/20!

Were you able to get something figured out through the 1-800 number?

 

i've already tried this method after i recieved the 2nd delay (over a week ago). i explained to them that my office had been up and runnin for 2 weeks (this was over a week ago, so over 3 weeks now). and that, me havin no laptop, decreased my productivity by a great deal. not to mention possible money loss from not bein able to perform at 100% productivity rate.

well i had a toshiba satellite. i gave it to my friend after ordering the m1530. i bought brand new desk and chairs just to match the xps. i redid my whole office around this laptop. (desk, chairs, speaker system, notebook cooler, new flatscreen, paintings, even my new router is black and silver!) i got so bored and tired of waitin for them to ship my laptop...i ordered new couches, lamps, new comforter, pillows, a duvet cover set, and some of random small things like an aluminum USB hub...guess what i have everythin here already and still no laptop. a laptop that i ordered before EVERYTHING.

and i could easily purchase a battery off ebay for under $100.

sorry guys...i'm just rantin...very very disappointed/frustrated at the moment.

 

Hey, at least you got to speak with an XPS rep. Somehow I always get the regular reps... perhaps I'm not doing it right...

 

i forgot how i did it exactly but i chose the option to speak with a live chat sales rep. then it'll ask u which division of sales. sorry i can't remember the exact process but hope that helps.

 

HOLY CRAP.. you got ISSUES.. this is a LAPTOP!!!!

As an aside, I think what you *REALLY* need is a DESKTOP..

Anyway, good luck and keep us updated!

 

+1

To the OP: you can always complain, but I'm pretty sure that dell can't really help you. Of course, if you whine enough, maybe they will move you to the 1st position of the waiting line, but you may delay other people.

 

Will you be my friend?

 

Be patient. That guy is just doing his job and you are making it needlessly harder for him. I am sure that if they had that battery available they'd ship it to you, touting your previous business won't really get you anywhere... Dell isn't holding out on you.

 

its not really that...i just believe in doing things 100% and not bein half ass about it. i had a vision and i executed it. the focal point of a room could be many things. i just chose my focal point to be my laptop. why not? its a beautiful investment that will hopefully grant me more success in my ventures.

and i'm in no way bashin dell or jay (sorry jay). but all i'm sayin is...where's the customer service???

call my customer service policy old school but...if i held up one of my customers for over 1 month. knowing that he could be losin money from MY hold up. i would figure out an alternative solution. dell isn't a stupid company. they know their batteries are all over ebay. the least thing they could do is a little compensation or a emergency plan E. i'm not askin them to climb a mountain for me...i'm just askin them to help me help them out.

 

well i woke up this morning and opened my yahoo page.

whadda ya know...dell sent me an email...but a good one this time! says my m1530 should be here tomorrow

i guess the hours of *****in paid off...thanks jay i love u.

 

Hey at least they didn't bull**** their way while talking to you like Dell Canada does. I asked a service rep. in chat specifically why there was a delay caused by batteries and why the prices went up. The damn Indian guy kept saying it was confidential. What the hell.

 

I would just like to say one thing, It probably wasnt the smartest idea giving away the old laptop before the new one came, you should have gotten rid of it afterwards.

 

that has nothin to do with dell's customer service.

but i'm amped now =))) can't wait to check it out and see how it fits into my new space/network. look out for a few reviews by me too =)

 

Did it ship on the 10th?

 

Just curious, I got an email saying that my M1330 shipped but that was a lie and it never did until the next day.

 

There's a delay between the time it's out of production and when the courrier picks it up. One day between the email and the pickup is normal. If it would've been more, I would've been worried.

 

It wouldn't have been such a big deal but since the email gave 7/7 as the estimated date of delivery I took the day off to wait for my new computer.

 

Wow so you think because you buy so many units from dell that they will be sad for you and send you your system. I love the units dell makes but that is kinda strange how they are short on batteries. Still they dont care about how much you spend on their company. Why would one company change their policy's for you? Or treat yo any different. you arent a personal business partner to them. Unless Michael Dell knows you, you arent getting anything until they can get it to you.

 

I can't speak for OP. But my frustration stems from:

a) They knew long before I knew that there would be a delay, simply contact me and inform me of the delay as soon as you know, and give me options! - The only option I have is to cancel my order and re-order as a 6-cell which will restart the whole process with an 18-day build time. At the very least give me next day shipping and offer to simply swap the 9-cell for a 6-cell and ship it out instead of having to do a re-build.

b) Be more accurate in estimations, when I called the first time it was delayed from 7/2 to 7/9 I was told don't worry about it, it will ship on 7/9 so it doesn't make sense to reorder with a 6-cell. 7/9 rolled around and I was delayed to 7/17. Will it get delayed again? -- Had I known the possibility of further delays existed I would've simply re-ordered with the 6-cell on 7/2

c) The only reason I "upgraded" to the 9-cell was it was a free upgrade and at the time they were running behind on 6-cells.

I don't have much sympathy for a company that doesn't better communicate with their customers when a problem arises. If I behaved the same way I wouldn't be in business.

And, yes, every company should treat their loyal evangelical customers well. Perhaps not better than any other customer, but to simply say "There is nothing we can do" isn't very creative or accommodating.

I build websites for a living. If I had a customer who had only spent $500 with me demanding that I drop everything and fix their minor problem at the same time a customer who had spent $10,000 with me demanding that I drop everything and fix their minor problem. I would serve the largest customer first, but I would sure as hell make sure both of them are happy and well served by the end of the day.

You never know who's going to be your next biggest customer and these days companies should look to make people super-happy so they will become evangelical about your product rather than to simply satisfy their customers' needs. However, sometimes one who has ordered from you time and again, may indicate their level of devotion and their importance to your organization.

 

On an additional note, it is important to mention that Dell doesn't just sell computers. They sell a lifestyle, a service, and a brand. Their computers are their means to that end.

Price/service is what built Dell into the company they are today and lack of service will destroy them just as quickly.

 

7/10 - We are happy to inform you that your order shipped on 07/10/2008.
7/11 - 7/11/2008 8:32 am With delivery courier.

u got it ALL twisted...i didn't bring up my previous purchases and long time support for special treatment. i was tryin to describe my level of frustration to the rep. if u look at any of my posts in any forums. u will know that i love and support dell 101%. i recommend dell to everyone i know. i don't remember the last time i bought a new computer/laptop that WASN'T a dell. but c'mon man. they made me wait 3+ weeks cuz my laptop was waitin for a battery??? time is money...and i would like to be makin more money right now not less. i didn't ask them to move me a mountain...i even offered alternative solutions and told them straight up, "i'll pay for any of the alternative options."

i agree. as a professional, i would back my product and/or service up 100%. a company isn't supposed to treat a single person special. they're supposed to treat everyone special because we all have different needs. i don't mind spendin money. i would just appreciate a little (better) information and customer service. like i said...this is the first time they let me down...and it was at a time when i needed it.

 

Congrats on the ship date. Here's to hoping mine will ship sometime soon.

 

i just received my m1530 about 30 mins ago and i'm goin thru the initial start up/registry process.

i am very very excited =)

everythin looks great exterior-wise. from the finish to the build quality. everythin fits flush!

ONE BAD THING

i THINK i might have a grainy screen. on the initial start up...the colors dont look very bright...they dont just pop. its hard to describe but the colors look smudged; as if u took a picture with a dirty lense.

do u guys think i should call dell right now and tell them about this? i'm still very excited...i can get someone to come replace the screen