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    dropped 1645, chassis broken, what to do?

    Discussion in 'Dell XPS and Studio XPS' started by Riccardo83, May 5, 2011.

  1. Riccardo83

    Riccardo83 Notebook Evangelist

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    hey guys, i dropped my xps, chassis is broken, like the plastic between the sd and pcimcia card slot...

    from what i can see only the headphone jack has a bum, teh screen a crack, the sd card slot's plastic is broken.
    apart from that all seems to work fine, wil complete care still cover?

    i mean, in their contract they say they wont replace things that dont affect the computers functions. but i do wanna get it replace, even though damage seems small.

    another question, could my hdd have been damaged, computer was off.

    also i had 3-5 replacements already, one being them giving me an ES cpu (engineering sample) which apparently is illegal?

    coudl i use that as a pressure point to make them replace the side patrt of my laptop's chassis?
     
    Riccardo83, May 5, 2011
    #1
  2. Commander Wolf

    Commander Wolf can i haz broadwell?

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    If you have Complete Care, they should take care of basically any accidental damage, definitely including cracked plastics.
     
    Commander Wolf, May 5, 2011
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  3. Spunky424

    Spunky424 Notebook Consultant

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    yea i would just give dell a call asap and get it resolved. just make sure you have the complete care warranty. if not its gonna cost you an arm and a leg.
     
    Spunky424, May 5, 2011
    #3
  4. Riccardo83

    Riccardo83 Notebook Evangelist

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    i do have complete care, but in the contract it says, scratches and stuff that does not make the laptop inoperable is not included?
    only issue is that for complete care they wanna collect the laptop and return it within a week... instead of replacing on site...
     
    Riccardo83, May 5, 2011
    #4
  5. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Alot of times they will say cosmetic damages are not covered. Do you have a picture of the damage?
     
    Tsunade_Hime, May 5, 2011
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  6. Riccardo83

    Riccardo83 Notebook Evangelist

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    Riccardo83, May 6, 2011
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  7. Spunky424

    Spunky424 Notebook Consultant

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    thanks for uploading the pics. all of that looks just to be cosmetic. i've never dealt with dell complete care services, but looks like they'd need to take your laptop so you'd have some down time. see if they'll lend you a loaner in the mean time!
     
    Spunky424, May 6, 2011
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  8. Riccardo83

    Riccardo83 Notebook Evangelist

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    well the display was our i pushed it back in and it flickered randomly twice already....

    apart from that tests were fine and its just the chassis, plus display. id prefer them sending a technician.
     
    Riccardo83, May 6, 2011
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  9. Spunky424

    Spunky424 Notebook Consultant

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    i say put the call in to dell and see where it gets you. you bought complete care for a reason and this is one of those times that it applies. dont take no for an answer and stick to your guns. good luck!
     
    Spunky424, May 6, 2011
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  10. Riccardo83

    Riccardo83 Notebook Evangelist

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    yeah i mean they did trouble me enough anyway, not to mention the engineering sample they put into my laptop...
     
    Riccardo83, May 6, 2011
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  11. Spunky424

    Spunky424 Notebook Consultant

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    give em a call and let me us know how you made out.
     
    Spunky424, May 6, 2011
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  12. Riccardo83

    Riccardo83 Notebook Evangelist

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    got screen, keyboard, cooling system, bottom base, screen everything replaced with complete care.

    so im happy.. seems like a new laptop lol
     
    Riccardo83, May 19, 2011
    #12
  13. Spunky424

    Spunky424 Notebook Consultant

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    im glad you got everything sorted out!
     
    Spunky424, May 19, 2011
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  14. Brendanmurphy

    Brendanmurphy Your Worst Nightmare

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    Update your bios man :p A11 doesn't throttle and apparently the oc a13 is sweet
     
    Brendanmurphy, May 19, 2011
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  15. Riccardo83

    Riccardo83 Notebook Evangelist

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    already got a13 mobo didnt change but thankst mate.
     
    Riccardo83, May 20, 2011
    #15