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    ****ed if you do, ****ed if you dont

    Discussion in 'Dell XPS and Studio XPS' started by Jugzwei, Oct 4, 2008.

  1. Jugzwei

    Jugzwei Notebook Consultant

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    Dell release the A09 Bios to combat heat, now if Dell XPS support is right and not just pulling my leg its causing problems.

    As You may have seen in my other topic, I have had issues with my laptop powering down on its own, no errors or anything. After my 4th chat with tech support they say they want to downgrade my bios to A08. When I ask why they say the newer Bios has been causing issues so they have been downgrading where necassary to correct the issues and there R&D team is working on a permanant fix. Ive attached a SS of that part of the conversation. Anyone else had this experience?
     

    Attached Files:

    Jugzwei, Oct 4, 2008
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  2. fonduekid

    fonduekid JSUTAONHTERBIRCKINTEHWLAL

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    Nope.. hearing it for the first time!!! the A09 has been pretty well behaved, afaik!!

    PS., thats a nice desktop picture, btw! Where did u get it? :)
     
    fonduekid, Oct 4, 2008
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  3. Jugzwei

    Jugzwei Notebook Consultant

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    I got it here, had to dig around to find it though
     
    Jugzwei, Oct 4, 2008
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  4. atbnet

    atbnet Notebook Prophet

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    Interesting that they would make you downgrade. I am sure it would just be a temporary fix until they are able to develop a new version.
     
    atbnet, Oct 4, 2008
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  5. Jugzwei

    Jugzwei Notebook Consultant

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    Well i dont know what problem the BIOS has been causing because downgrading obviously didnt work for me, im still having random shutdowns
     
    Jugzwei, Oct 4, 2008
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  6. dmacfour

    dmacfour Are you aware...

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    Does it power down when you close the lid? Mine did that and I fixed it by disabling an option under device manager for the wireless card (it had to do with the computer shutting down the wireless card to save power).
     
    dmacfour, Oct 4, 2008
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  7. Jugzwei

    Jugzwei Notebook Consultant

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    No it just randomly powers down when playing games. I really dont feel like its a GPU problem because it isnt giving me a wierd display or graphic anomalies or anything of that sort. Im beginning to wonder if its a power supply issue. Maybe the overuse of the fans from the new bios caused permanent damage? Now anytime its pushing too much juice it just shuts down.

    Can i just request Dell to replace it or am I going to have to continue to to succumb to there pointless troubleshooting?
     
    Jugzwei, Oct 4, 2008
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  8. Jugzwei

    Jugzwei Notebook Consultant

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    I have finally convinced Dell to replace my motherboard \0/
     
    Jugzwei, Oct 7, 2008
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  9. Mikeoo17

    Mikeoo17 Notebook Deity

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    GMA 3100 ftw
     
    Mikeoo17, Oct 8, 2008
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  10. Chetanji

    Chetanji Notebook Consultant

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    Just because some underpaid tech tells you to do something does not make it right.
    They are sometimes dumber than you... the one calling them for help.

    These people are usually in another country being outsourced and paid less than 10 dollars a day USA.

    As well, mistakes are made with the highly experimental XPS line.
    So, expect accidents and irregularities to happen.
     
    Chetanji, Oct 8, 2008
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