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    problems with Qualxserv

    Discussion in 'Dell XPS and Studio XPS' started by msboc, Aug 4, 2008.

  1. msboc

    msboc Notebook Consultant

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    Has anyone else had trouble with Qualxserv meeting their time table?

    I live in Western CT. I know the tech who serviced my computer a few weeks ago left. But they did send someone else last Tuesday who was supposed to replace the motherboard. Since it was defective, he was due back by Thursday or Friday.

    On Friday I got an automated call telling me that due to high demand, the tech could not come until Monday. Today I got a call telling me he couldn't come until tomorrow.

    Qualxserv leaves a call back number, but no one picks up.

    This is definitely not next day service!
     
    msboc, Aug 4, 2008
    #1
  2. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    check ur invoice.... dont think it says next-business day service... its just that they usually offer NBD

    besides, what ar eu going to do? u cant do anything, except maybe call dell and complain
     
    paper_wastage, Aug 4, 2008
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  3. msboc

    msboc Notebook Consultant

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    Obviously, there's not much I can do. I was just curious. :)
     
    msboc, Aug 4, 2008
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  4. Jakpro

    Jakpro Notebook Evangelist

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    I am lucky to get next 3 or 4 day service!
     
    Jakpro, Aug 4, 2008
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  5. BatBoy

    BatBoy Notebook Nobel Laureate

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    Contact Support and have them contact Qualx to find out what is going on... Let Dell lean on them - trust me when I say they have a number where Qualx will answer...
     
    BatBoy, Aug 4, 2008
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