so i sent my XPS for repairs..

plurator picked it up around 4:30 pm, so i start using my 2nd computer, i sign on msn messenger with my account, at around 9:15pm i see this message that you have be signed on messenger from another location im like ? i remember the laptop i sent had msn messenger installed, it has my saved hotmail id and password,i quickly change my username and password, do you think someone in plurator is messing with my laptop now ????? or do you think its in the hands of dell techs, im in edmonton BTW.

 

If you realized what happened, and changed your Username/Password..you should be fine

I can't imagine that someone would do that... ...Well, I guess you never know. I think I have to much faith that people stay out things that are not theirs to begin with.

You could always call, I think and see where or what the status is on your XPS If that helps.

Cin

 

gonna call them right now, i really doubt dell got a hold of it as its been 5 hours, im afraid some dude in a warehouse is having a field day with my laptop.

 

Nope I don't think so either! Just call, and it may make you feel better just to find out where it is right now...

But, if you changed out your password on that..you should be fine!

Are there any other account user name/passwords, you can also change?


Cin

 

I always remove the hard drive before sending a system in for repairs. I don't even trust myself with the hard drive, let alone a shipping company or a Dell tech.

 

i had 2 accounts saved on my messenger i changed em both, and dell said they still havnt gotten it, im thinking some dude with purolator is on my laptop.. but its alright i deleted most personal and important files off it.

i wanted to format it but i had some much stuff on it and no external HD, but lesson learned.

 

It's okay, you don't need to provide them with another hard drive, just remove yours. As long as you are not sending it back for a hard drive problem.

The first time I did this over an LCD issue a few years ago, they called me and said they couldn't perform service because the hard drive was missing. All you need to say is:

1. Put it in writing that you cannot perform LCD service because the hard drive is missing.
2. Put it in writing that you do not have a spare hard drive to insert into my system for testing purposes.
3. If you absolutely require my hard drive, please send me $60,000 as insurance because the information on there is extremely valuable. Once you return my hard drive and nothing is missing I will return the funds.

You catch the drift? Don't tell them they don't need the hard drive, just ask for it in writing because they are not allowed to do that, it violates the service agreement. If they give you a hard time, say sure I'll send it in, just give me a security deposit. As long as you're not saying "no I'm not sending it" you haven't violated any terms. This was a few years ago, I haven't had that problem since.

 

i like it, i like it !! ^^

 

Jb1007 is clever I like it

 

As others have mentioned, always remove hard drive when sending your laptop for repairs.

Before owning Dell, I had Lenovo Thinkpad. At the time when I had to service it, there was a big red label on the box: "remove hard drive and any other personal information before sending your unit for service". Not sure why Dell doesn't do it...

 

haha pure genius right here

 

Jb1007 very good advice.

From my previous experience with Dell, they have been respectful of private and confidential data.

 

So did you find out anything today?


Cin

 

the dell tech will call me tomorrow and update me regarding the repairs, he said polurator is not supposed to do open the box, i was gonna call polurator but i cant really prove anything so i wont make a fuss.

 

Well, I think your going about it the right way. I'm sure nothing bad is going to happen to your lappy!



Cin

 

your right, i just got it this morning was really suprised they would fix it so fast. it only took 1 business day which is pretty impressive.

 

did you get a receipt when they picked it up?

if you can proove the time it left you, and the time it arrived at dell, the event logs on the laptop can show if it has been turned on...

 

JJR...

Glad it all worked out for you!

So, all is working properly?


Cin