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    studio xps 13 wont "see" my hard drive

    Discussion in 'Dell XPS and Studio XPS' started by stringman, Sep 29, 2009.

  1. stringman

    stringman Notebook Enthusiast

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    Hi all,
    My xps studio has stopped seeing my portable hard drive.
    it quite happily sees other usb devices but not the hdd

    I can use the HDD on my dell desktop so its not that

    have tried powering both on and off but still no joy

    any ideas?

    thanks in advance
     
    stringman, Sep 29, 2009
    #1
  2. Student Driver

    Student Driver Notebook Consultant

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    Did you check disk management and see if the device is there, but without a drive letter? Also, do you feel the drive spinning? Have you tried it on both USB ports? Different cables? Connecting it to different system?
     
    Student Driver, Sep 29, 2009
    #2
  3. stringman

    stringman Notebook Enthusiast

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    student

    as per my original post
    the hdd works fine on my desktop
    i have tried it on both usb ports

    i will try a new cable though

    thanks
     
    stringman, Sep 30, 2009
    #3
  4. Commander Wolf

    Commander Wolf can i haz broadwell?

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    This might be key here. Can you hear the drive spin up when attached to your laptop? If you're using one of these single USB devices, it may be that your laptop USB ports can't supply enough power to get the thing to start, while your desktop USB ports can.
     
    Commander Wolf, Sep 30, 2009
    #4
  5. stringman

    stringman Notebook Enthusiast

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    Hi guys
    thanks for all your efforts.
    latest update.
    should have mentioned that the hdd has its own power source.
    I have now the following info:

    Yes the disc is spinning
    the laptop comes up with the usb icon ( + green tick) in the tray at the bottom right
    new usb cable, no joy
    made sure the laptop was in high performance mode (does anyone know how to get this as the default setting when powering up?)
    the "my computer" page does not see the hdd at all.

    In the past I have been able to use the same hdd with my laptop with no problems

    the laptop quite happily connects to my phone

    I am confused !!
     
    stringman, Oct 1, 2009
    #5