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    weird mark on new L502x screen

    Discussion in 'Dell XPS and Studio XPS' started by chemman14, Mar 28, 2011.

  1. chemman14

    chemman14 Notebook Consultant

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    I received my system about 2 weeks ago and today I noticed that there is a dark mark on my screen. I am not sure if it has always been there but I just noticed it today. I attached an image of the mark. It is not a spot on the screen itself, in fact it looks like it is actually behind the screen if that makes sense. It appears to be behind text, etc that displays on the screen. I am thinking this is a piece of dirt that got between the back light and the actual display itself. any other thoughts?
     

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    chemman14, Mar 28, 2011
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  2. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Yea it's possible it is dirt, or a clump of dead pixels
     
    MrButterBiscuits, Mar 28, 2011
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  3. chemman14

    chemman14 Notebook Consultant

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    its not dead pixels, that was my first thought but text displays fine in that area of the screen. Guess I should contact support.
     
    chemman14, Mar 28, 2011
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  4. chemman14

    chemman14 Notebook Consultant

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    apparently "chat lines are unavailable" for my system. ?
     
    chemman14, Mar 29, 2011
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  5. paolo2

    paolo2 Notebook Geek

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    I too have noticed a similar mark on my XPS 1640 screen, right in the middle which is most annoying.
    It's definitely behind the plastic somewhere, possibly inside the screen itself.
    Would Dell change the screen for something like this?
     
    paolo2, Mar 30, 2011
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  6. chemman14

    chemman14 Notebook Consultant

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    I called them yesterday and after about half an hour they dispatched a new screen for me
     
    chemman14, Mar 30, 2011
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