15% fee on returning a lemon dell 1545

aaaaaaaaaaaaa

 

Um, within 30 days there is no restocking fee for Dell.
Were you within 30 days? If not, then I think its your own fault.

 

If you were within your 21 days of *date of invoice for a return* and the unit was defective (which obviously it was) you should have not been charged a restocking fee.

Dell return policy:
http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=018

Complete this Unresolved Issues form, and provide all necessary documentation:
https://support.dell.com/support/to...lcare/outstanding_issues_care?c=us&l=en&s=gen

I bet it will get you somewhere.

Good luck!

Cin

 

ty! cin.
i have followed ur advice and emailed dell for this issue.
hopefully they will do it rit this time and cancel that 15% fee.

 

Oh good! Please keep us updated as to what is happening. I would hope that today, you will have heard some sort of feedback, or at least a *we have received your information, and are looking into this, and someone will be in touch with you w/in an XX amount of time*.

Cin

 

I think they have had the restocking fee in their return policy for some time and began enforcing it back in Sept. I had a similar issue where I wanted to return a notebook that was defective and talked to the customer service. She said that I needed to talk to tech support and they would try and resolve the problem. I told them I didnt want it fixed, I wanted to send it back and order a new system. She said the only way for me to do this was to log a ticket with support and then call customer service back. It was an extra hour of my time, but it saved me about $175. I called support, they created a ticket, I jumped through their hoops and then called back to customer service. When i said I wanted to return the system this time,l they had the tech support ticket attached to the system history and the full return went through no prob. I know its too late for this to help you, but maybe this will help another person.

Good luck with your credit and hopefully they will do right by you.

 

My E6400 clearly stated in the specs LED Display when I received the system I found the display to be a CCFL, so after agonizing about a returning it or not I decided to call return it and reorder. I'm in the 21 day time frame. When I asked about a restocking fee she said she did not know for sure but because I was in my 21 day period probably not. I told her it was Dell error and I think I should not be charged. She stated that more then likely they would not charge the fee. Will see.

 

When I returned another Inspiron 1525, I took 20 minutes to rant about the defects about my computer (and believe it looked like a cut up machine with a lot of things missing, "certfied refurbished"), and what was funny was that the rep wasn't really listening to me and was filling out the RMA and shipping return labels and had it in my email as I was wrapping up the rant. They returned all of my money; no hassle. However, I had this Indian lady who wanted to charge the 15% regardless of anything, so if you don't get what you want, just call back again. You'll eventually get someone who sympathizes with you and allow you return it with no restocking fee.

 

One thing, just dont agree with them until they give you what you want. You can tell them about other notebook companies which have excellent customer service and ask whats wrong with dell? Also I added one line which had a great impact on them,"My friends were asking me to configure and buy 3 XPS laptops but now I think I should go with HP" Try that

 

Just make sure not to mention anyone outside of the top 5 manufacturers. Every time I've mentioned Asus to any representatives (whether in the U.S. or India) they'd question whether I mean Acer before stating they had never heard of them before XD. HP or Apple are probably the better ones to mention.

 

Since when is ASUS less popular than Acer? :/

 

Just say HP or Apple. Everyone will know!!

 

Since basically forever. Asus is generally a little known brand outside of computer enthusiasts.

 

Ah. I guess I hang out with too many computer enthusiasts.

 

Yes I think too!!

 

Well Acer also owns Gateway which used to be a giant in the industry XD. In any case, most Dell representatives I've talked to seem to believe Acer produces relatively low quality products.

 

Man, where in the world would they get an idea like that?
Oh, probably because Acer makes the lowest quality laptops on the market.

 

In my experiences not but mehh....

 

I've used Acer before, never really had much trouble with them. Not extremely powerful systems, but they didn't cause trouble.

Toshiba, on the other hand...

 

I'd be quick to call the consumer level Toshibas low quality too.

 

Fair point. I don't anyone I know with a consumer-grade Toshiba who hasn't had it replaced at least once. Most recently (last week), a girl in my dorm had to send back her Satellite because the display shuts off if you open it past 45 degrees or so.

I've heard decent things about the high end Qosmio stuff, though I have no first hand experience with those.

 

Now for me the "problem" company was Gateway...(before Acer bought them out )...

 

They don't care. Your just a number.