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    24 hours after ordering online...nothing

    Discussion in 'Dell' started by wii, Jan 19, 2010.

  1. wii

    wii IPS Rules

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    It's been 24 hours since I ordered a laptop at Dell and I still haven't received an order confirmation, is that normal? I did get the receipt that my order has been received, but no confirmation mail, when I log in to see the status, the system finds nothing.

    Is this normal after 24 hours?
     
    wii, Jan 19, 2010
    #1
  2. wii

    wii IPS Rules

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    Now 48 hours, still nothing, contacted support, no response either.

    I just love Dell :p
     
    wii, Jan 20, 2010
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  3. Cin'

    Cin' Anathema

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    Can you Chat with a Rep to see what is going on? Or, did you just e-mail Support?


    Cin...
     
    Cin', Jan 21, 2010
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  4. wii

    wii IPS Rules

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    Finally after 4 days I got the order confirmation, first problem they said was my credit card, but nothing is wrong with it, next problem they said was a configuration error regarding Works (which I don't need), so lots of excuses, but now the order should be ok.
     
    wii, Jan 22, 2010
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  5. Cin'

    Cin' Anathema

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    Well, I'm glad you finally got the Order Confirmation. Even though there were what they said a "few problems". At least now, your on your way to getting your order! :)

    Cin...
     
    Cin', Jan 22, 2010
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  6. Maria88

    Maria88 Newbie

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    Having exactly the same experience, it's been 3 days now and I still didn't get the order confirmation!
     
    Maria88, Jan 31, 2010
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  7. Cin'

    Cin' Anathema

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    3 days, call Dell directly..if you haven't done so already..or hop on chat. :)



    Cin...
     
    Cin', Jan 31, 2010
    #7