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    Are dell reps available this time of night?

    Discussion in 'Dell' started by vic8379, Aug 19, 2007.

  1. vic8379

    vic8379 Notebook Guru

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    Is it 24 hours a day or is just like an 8am- 10 pm kinda thing? My laptop shipped friday so I was gonna try and confirm if I still had the next day shipping and who my carrier was. My grandmom ordered the laptop so I didnt get the email and dont have the tracking number and stuff but I have the order number and all that. Also does anyone know what time dhl or fedex orders usually arrive? Thanks
     
    vic8379, Aug 19, 2007
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  2. cell323

    cell323 Notebook Consultant

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    I would like to know that. I want to call request a replacement or my money back. I hate to part ways with it, though everything else has been great. except for the glossy screen.
     
    cell323, Aug 19, 2007
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  3. lordofericstan

    lordofericstan Notebook Evangelist

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    is it day time in india?
     
    lordofericstan, Aug 19, 2007
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  4. icedout297

    icedout297 Notebook Consultant

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    They have 24 hours support. If it shipped Friday, you should get it Monday.
     
    icedout297, Aug 19, 2007
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  5. icedout297

    icedout297 Notebook Consultant

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    Lol yeah but beware.. if you DO call at this hour you will more than likely have to repeat yourself 5x for everything you say. And you won't be able to understand a damn thing the CSR is saying.
     
    icedout297, Aug 19, 2007
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  6. xScorp1on

    xScorp1on Notebook Evangelist

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    Isn't it like that all times of the day?
     
    xScorp1on, Aug 19, 2007
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  7. vic8379

    vic8379 Notebook Guru

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    Lol alright thanks
     
    vic8379, Aug 19, 2007
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  8. Nathan0490

    Nathan0490 Notebook Geek

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    Yeah I was just going to say that, i've always gotten a India CSR.
     
    Nathan0490, Aug 19, 2007
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  9. cell323

    cell323 Notebook Consultant

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    PHP:
    Technical Product Support    Phone Number        Hours
    Hardware Warranty Support
    (Please have your Express Service Code ready when calling)    1-800-456-3355        24/7
    Dell On Call
    Spyware    /Virus, 3rd Party software, How-to questions
    (Fee-based Support)    1-888-236-3355        24/7
     
    cell323, Aug 19, 2007
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  10. HI DesertNM

    HI DesertNM Notebook Deity

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    On the Dell chat they do have the power to cancel systems and give you reference numbers and addresses for returns/refunds.
     
    HI DesertNM, Aug 19, 2007
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  11. darktehnub

    darktehnub Notebook Consultant

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    To me most of the time they're really helpful...(got the same 2 CSR for the last couple days >_>)
     
    darktehnub, Aug 19, 2007
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