Automated order status phone number not working?

Hi everyone,

I'm trying to call the Dell automated order status phone number at 1-800-433-9014 but instead of the immediate automated prompt as I did previously I'm just getting hold music. Is anyone else having this issue?

Thanks.

EDIT: It is working now.

 

im gettin this issue too i've been waiting and waiting omg wat is wrong now???

 

Yea, this has been happening to me all night... Really is getting annoying now. Can't Dell do anything right?

We had issues last night with the Automated Order Status number, so it seems they're having ongoing issues.

Time to go back to the guitar to relax. It's 5:15 AM and I have no plans on going to sleep yet until I get my order status.

-Tzale

 

I tried it around 2:30 AM and it wasn't working, now all they seemed to have done is make the waiting music louder... I would give it another hour or two and it should be back...

 

The number is still not working and I've been trying since last night too.

 

The number was not working on Sat afternoon and is still not working on Sunday morning. My suspicion is that it is deliberate on Dell's part. The number was giving away too much information on the actual status of the laptop they apparently have no intent of shipping.

 

actully all there is to the call is just the music...

what i do is put it on speaker phone and then get up and dance around in the room....they even have multiple songs...looks like this is o purpose lol

 

update: i have been on the line for 20 minutes and counting and dell apparently has a dedicated itunes for their automated calls....the freaking music just wont stop!

 

its Sunday 8 in the morning central time American and that damn music is still on

 

Still on...........Do they even update on Sundays?

 

well they updated mine from boxing to shipping yesterday but the major problem right now is actually getting to the computer lady on the phone...
i had next business day so it should get here on monday but when i use the tracking number they tell me it's invalid ( because dhl doesnt update on weekends)

this purchase has been a hell of a roller coaster

 

Thats kinda odd because I ordered the basic same thing on the 18'th, but got the basic Vista version... You'd think mine would be shipped too, but maybe its at a total differnt factory? >,< And I wish the Phone to check the production on my Laptop would come up already . =(

 

And this is your sig:

Inspiron 1520
JET BLACK
Core2DuoT 7300
2GB RAM DDR2
256 mb GeForce 8600 GT
120 GB HDD
Vista Home Premium

[8/21] Ordered
[8/22] In Production
[8/23] In Production -Boxing-
[8/24] In Production -Boxing-
[8/25] In Production -Boxing-
[8/26] SHIPPED!!!
[9/05] ESD

Shipped, tracking# received, how lucky are you? Congratulations.

Hopefully the system is down for updating, etc... and not from being overwelmed from callers with nothing better to do.

 

Whereas my 1330 purchase has been more like base jumping and I'm not sure if the parachute is going to open.

 

Still down, almost 12 hours now...

Looks like it may be fixed only tomorrow, normal working hours.

 

The order status page is under maintainance as well. humph....

 

Maybe there shipping ALL of our orders!!

 

Really? It comes up for me. It's just telling me the same information it has been for two days now.

Edit:
I highly doubt that. xD

 

Very frustrating not being able to find out my status. Has anybody tried to call customer service?

 

yep, the perpetual hold occurs!

 

LOL, its Sunday morning now and the music is still going strong.

 

Waiting on hold as I type this.

*edit*
43:32 minutes on hold.

 

i am well over 1 hour of hold music...thank god that it's a toll free call ...

i just wonder if one of the unsatisfied customer went and destroyed the whole Dell building...that would be interesting to say the least

 

why would dell do this deliberately? Haven't they done enough to destroy their reputation and irritating customers already?

 

Okay, I just called 1-800-433-9014, and it goes directly to music? Anyone have a different number?

 

1 hour 37 minutes...

 

Darn, one of my earbuds just fell in my cottage chesse. Now, I'm hearing lopsided music....

 

Ok, I give up. 2 hours 3 minutes. I don't believe they are answering the phones.
The worst customer service I've seen in a long time.
Well they have 4 days to ship my system or I will cancel and order a Sager.

Off to charge my cell...
Enjoy the rest of the weekend folks.

 

we all should call the 800 number, mute our phones (or listen), & keep them on for the next 24 hours (or until they pick up). let dell pay an excessive phone bill for their stupidity & total lack of concern for their customers.

 

if that`s your intent... then simply skype them and let it run...

 

omfg what is happening i've been trying to call all of last night and now its morning and its still not working grrrr.....

 

They probably shut down the system because those of us who have the ship date of august 28th should have been going into boxing any time now. They don't want us to know they will miss yet another ESD...just a theory...

 

join the club brotha

 

pretty sure dell can afford gazillion phone calls, telecommunications are dirt cheap these days, thanks to internet So if u skype Dell, u'd just skyping the kings of skypes :laugh:

 

Just called and got right thru to a rep (kept choosing the "other" options) and supposedly, I'm in boxing...heard that before

 

I just called and don't get any options. Just the music.

 

gotta like those elevator music.

 

The music gets annoying after a while...

 

I talked to a live Dell rep earlier today and he told me he showed no back ordered parts on my order. Of course, that's what I was told one day before my first esd. I won't believe it until my order is delivered to me.

 

Yeah, really... This is just another example of Dell's recent low quality customer service. Perhaps they are blocking all of us from using it since we call so much?

-Tzale

 

Quite possible. They know they can't handle the LIVE phone calls that will come in and how often people are checking their order status. Quite honestly, I think Dell should give everyone their laptops at COST if they wish to stay in business. There are going to be tens of thousands of people who will leave this situation with a sour taste in their mouth, whether they have their laptops or not.

This is NOT how you run a business.

-Tzale

 

haha,

Thing is, they are already probably faced with large expenses from all of us calling around the country 24X7 for order status. Wouldn't surprise me if they cut it off to save themselves from the hassle of having to deal with thousands of pissed off customers who are going to miss the 8/28 ESD and want to speak with a live rep...

-Tzale

 

wow that really sucks....I would be PI$$ED if I was still waiting for mine....they'll get it fixed guys I HOPE!

 

Just read the part of my sig in red. Should make up for actually calling

 

it tells me it has shipped but i can not track it....dhl tells me there is no such number available lol
i bet dell is screwing me

 

Wait, the order status number is telling you this? I can't even get through, all I hear is music coming up on 24 hrs now.

Nice speed test ya' got there, I bet you're either on Optimum Online or FIOS... I got a 30mbps/5mbps connection from OOL, awesome!

-Tzale

 

Your tracking # can take up to 24 hours to show up in DHL's system

 

i got my tracking number from customer service.
and my internet connection is comcast high speed internet. owns all downloads.

 

Thank you! I was going through withdrawl!

 

I was watching TV this afternoon and guess what I saw. A Dell commercial for the colored Inspirons They still pushing them even though they can't ship out the orders they have