Checking the Status of an Order?

Hello all! I ordered a Dell Mini 10v from Dell on June 22nd and it has been "In Production" since then. I have read the helpful Wiki page about the different stages in the "In Production" section and have called the 800 number to find out what stage I am in since I'm in the US. But every rep I talk to just tells me the same thing. It's in production and my EDD is July 8th. I explained how I had read that there are 5 sub categories in the "In Production" section and I asked nicely if she could tell me what stage I was in. She didn't really understand what I was asking her not because of a language barrier, because while her english was accented we understood each other perfectly throughout the conversation. She finally did say I was not yet in the boxing stage but could tell me no more than that. Is there some magic question I should be asking or a specific wording I should be using? Thanks guys for your help.

 

Hey I ordered a mini10 also june 20th. and it has been in production since then, the automated line is BS! all they say is that the order is processing and yesterday it was down the whole day...so i'm thinking they were working on it. but as for the laptop what you should do is do the dell chat, its so much better i think. i went on there and here is the convo.



You are now being connected to an agent. Thank you for using Dell Chat
3:32:36 PM System System
Welcome to Dell Small Business Sales Chat! My name is John and I will be assisting you today.
3:32:37 PM Agent
I am in OKC and my normal hours are 9:00-6:00 CST.
3:34:05 PM
Customer : I was wondering what stage my laptop is in because when i call the automated line it says its processing but online my account says in production
3:34:17 PM
Customer :it has been in production since 6/21
3:35:17 PM
Agent : What is the order number?
3:35:34 PM
Customer: **********
3:37:58 PM
Agent :It is estimated to ship tomorrow
3:38:18 PM
Customer k thank you thats all i wanted to know.
3:38:38 PM
Agent:
You're welcome.

see quick answer lol try it i'm sure if mine actually does ship tomorrow yours should ship the next day if not tomorrow as well.

good luck

 

you're laptop is assembled in about 2 hours, depending on what parts are in stock. Probably in Malaysia, all dell manufactorers are opened 24 7.
I ordered mine on friday, its well on its way to the US today. I don't know when it was sent but the rep told me its on its way and they're waiting for it.
I ordered a dell latitude e6400, told her My client moved our meeting to the 9th, so i need that laptop by then, If not then i'm going to cancel the order. she then tells me that she'll put in a request for next day delivery. It is expected to be delivered on the 13th, but it looks like it'll get to me before then.

Ordered June 26
Expected July 13th

On its way to the US June 29th

 

lol i love the business line advantage*

 

Oh please keep me posted and let me know if yours ships tomorrow! Because if it does there's a good chance like you said that I will ship on Wed!

 

Dell makes me madddddddddd! ok so i wake up and i look the new EDD is july 13! i was like no no way! so i call and theyre not helpful at all. so i remember the lady that i talked to when i placed the order said to email her directly for any questions so i did and she said:

​

I have checked on the order and it shows that it is actually in transit to the US, so it has in fact been built and should be shipping out to you shortly. Once it does ship, you will receive an email notifying you of this shipment and it will include all tracking information through FedEx. Our shipping is standardly 3-5 days, but can arrive sooner just based on your locale to the FedEx facility.

so yeah we'll see. this is getting annoying lol if i dont get it by the 7th i'll have to cancel bc i need it asap and i let her know in that email.

 

Man that sucks! A friend of mine who used to work for Dell in Austin,TX when they still had a call center there said the Dell Mini's are in high demand right now so that's why it's taking forever. Are you in Austin? I ask because of your longhorns avatar. I'm like 25 minutes outside of Austin so our packages will be shipped towards the same city too if you live in Austin. My laptop is still in production but I have a feeling that mine is going to be delayed like yours. We can be like waiting buddies

 

yeahhhhh thats what they told me that they are indeed in high demand. but thats still BS why cant they just tell us from the get go. and yes i live in austin but i'm actually in dallas for the summer so its shipping here. i just dont understand why 2 ppl tell me its being sent and 2 tell me its delayed. stupid dell lol

 

Yeah I know what you mean. I used the Dell Chat twice. Once they told me that there was a battery shortage causing "National alarm" and that was the reason mine was in production so long. The second person said they couldn't even tell me about the status of my order over chat and that there was no battery shortage. Way to contradict yourself Dell. I'm in San Marcos and if mine doesn't ship tomorrow I think I will probably get the dreaded "Delayed" email.

 

Yeah my mini has been delayed. It was supposed to be delivered on July 8th like I said earlier. They delayed mine to July 22nd! I'm SO dissapointed. And I can't believe they only delayed you to the 13th and delayed me to the 22nd. You got out luckier than I did. I'm super super bummed because I've been looking forward to getting my first laptop.

 

hey mine was shipped EDD changed to july 8th. hope you have the same luck. what color did you get. i remember when i got my inspiron 1521 ppl were getting delays on some colors

 

Well when I checked mine this morning they had changed the EDD from the 22nd to the 14th which is a good improvement. If yours shipped already maybe mine will ship tomorrow? lol we seem to be on the same track. I got my mini in purple. What color did you get?

 

i got the white one. i'm sure yours will ship soon dells just all messed up with dates, they just love messing with us lol

 

Lol I know. My sister was like Wow they must really hate you. ^_^ They are torturing me. And I feel so pathetic that I keep checking the status every few hours hoping for a change. Let me know what happens with your mini. Did you get a tracking number for it yet?

 

yeah i just got it. but when i check on fedex it says not found i guess i have to give a couple hours lol

 

Oooh you're so lucky! I'm getting excited just thinking about you getting your order now lol that's how far gone I am. When did they ship it? Today or yesterday? Did you get an email or anything?

 

they shipped it yesterday and yes i got an email this morning. i'm tellin ya youre cant be too far behind lol well it shouldnt be!

 

Yeah you're right. I'm hoping I will get an email tomorrow telling me that mine shipped just like you. I can only hope. I sometimes wish I could work for Dell just for a week so that I know what really goes on there. lol.

 

i'm expecting mine today. holiday weekend threw off delivery

 

Mine Shipped! Finally!!! Today I checked it more out of habit than expecting for it to have shipped and it did!!! I'm so excited! I don't have a tracking number or anything yet but it says the Estimated Delivery Date is July 10th!!!