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    DHL lost my wifes Inspiron 1525 Replacement

    Discussion in 'Dell' started by rocketman, Feb 21, 2008.

  1. rocketman

    rocketman Notebook Enthusiast

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    My wife purchased an Inspiron 1525 which had a screen defect so Dell sent a new replacement as a system exchange. She sent back the original system to Dell with the waybill Dell provided but DHL has lost the shipment. She called Dell and was told by a CSR that as long as she has the receipt with the tracking # it's not her problem. My question is if Dell does not receive a system exchange back in the alloted amount of time do they charge your credit card for the system or do they send you a bill for it?
     
    rocketman, Feb 21, 2008
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  2. kanehi

    kanehi Notebook Deity

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    Dell will do an investigation in what transpired. Make sure you don't lose any paperwork and that includes any communications with Dell or DHL with names and dates. I usually take pictures of any packages sent especially numbers for my record. Dell shouldn't charge you until they finish their investigation if at all.
     
    kanehi, Feb 21, 2008
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  3. fzrashid

    fzrashid Notebook Consultant

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    DHL lost an Inspiron.......well......Im surprised but not shocked.....
     
    fzrashid, Feb 21, 2008
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