Dell Customer Service? = Best

Wow... I am extremely impressed with Dell's Customer Service and their Technical Department. Everything that I have asked for has been granted. For example, one of the keys popped off my keyboard, they got me a new keyboard. My AC Adapter has a split wire, they got me a new AC Adapter. And now, my wireless card and HDD are having problems, they are getting me new ones. Needless to say, I am extremely impressed.

 

Sounds like in your case, Dell's service has been great.
A good sign for everyone else.

 

Yeah... Hey, maybe they can switch my Dell Inspiron 1520 for a Dell XPS M1530.

 

You also apparently have the best first name that there is too... not that I am in any way biased of course.

It's nice to hear good things about this company once in a while. All to often you're blind-sided by peoples grievances here. Be they Dell's fault or otherwise.

 

Well, Leon is a cool first name, but Rawlins certainly isn't a cool last name. Kiddin

 

I also have a good experience with Dell's customer service. When my sister received her vostro 1500, she got a faulty ac adapter and her hard drive made loud, annoying clicking sounds. So she called Dell and they sent her a new ac adapter within a couple days and upgraded her 120gig 5400rpm hard drive for a160gig 7200rpm drive for free which would have been an extra 100 bucks or so.

 

You're in no position to comment Ding.

 

i'd be more impressed if none of that stuff was faulty to begin with. i guess people have different standards

 

Exactly. It took Dell over 20 days to get my a new Battery for a defective one they shipped with a NEW M1530. I was lied to over and over, promises that were never kept, hung up on, I could go on and on.

 

Nice, enjoy your good luck

 

Stuff like this happens from time to time, but at least you still got a new battery.

 

being impressed with Dell fixing up their eff-ups is the same as being impressed with someone who hasn't murdered anyone today.

i bet Dell gets a Nobel prize

 

Actually its not quite the same. You'd know that if you've ever dealt with HP's or Toshiba's cs. They can't even fix their own eff-ups.

 

so are you saying just because other companies do a worse job of it that it's somehow a virtue when Dell does something they are supposed to do? lol ok

ETA: actually it shouldn't have even gotten to that point, four faulty pieces is a bit much but I guess lower standards are part and parcel with blind devotion to a brand.

 

Actually I'm just saying things could be worse if they didn't even fix their mistakes.

 

I've had excellent support from Dell's Premiere XPS team. My XPS M1710 and M1730 have had multiple bad LCD's... these are $1200 per unit if I had to replace them out of pocket. However, Dell sent a replacement each time, and if that replacement had problems, Dell sent yet another. I would prefer having a perfect screen from day one, but I also know that's not possible given how high-def WUXGA screens have a lot more pixels to potentially fail vs. lower resolution screens. I just appreciate the fact that Dell doesn't just blow me off completely and deny my warranty claims.

 

Well aren't you just sunshine and lollipops. If you are as you seem, so clearly adverse to the Dell lineup may I suggest that you're time might be better spent in a sub-forum that isn't entirely targeted at their products.

 

and things could've been worse if the bus driver today decided he didn't want to open the door at my stop, but thankfully he did. what a relief!

i don't think anything i've said about Dell has been unfair. are you only allowed to fellate Dell if you post in this forum or what?

 

Alright... No arguing, guys.

Dell is a hit or miss type of customer support. I luckily, have received excellent support, but some other people may think that Dell's CS is horrible.

 

In my experience, Dell has ALWAYS had speedy and recommendable support.