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    Dell Studio XPS Customer Support

    Discussion in 'Dell' started by Narthecium, Apr 7, 2009.

  1. Narthecium

    Narthecium Notebook Evangelist

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    Do the Studio XPS machines get the customer support that the standard XPS machines do? That is, the American customer/tech support rather than the outsourced one?
     
    Narthecium, Apr 7, 2009
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  2. Joelist

    Joelist Notebook Consultant

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    Yes it is XPS tech support.
     
    Joelist, Apr 7, 2009
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  3. Cin'

    Cin' Anathema

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    2nd that, same thing :D And, whenever I've had to dial up Tech Support its been fairly good!

    Cin ;) :)
     
    Cin', Apr 7, 2009
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  4. Narthecium

    Narthecium Notebook Evangelist

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    Sweet. I hate the outsourced tech and customer service..they're in general clueless and extremely difficult for me to personally understand.
     
    Narthecium, Apr 7, 2009
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  5. g00ner

    g00ner Notebook Guru

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    In the UK XPS suppor used to be in Ireland, but has no gone to India
     
    g00ner, Apr 8, 2009
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  6. Narthecium

    Narthecium Notebook Evangelist

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    Yeah it's India for outsourced support (on inspirons and stuff) here too.

    I don't mind India, the people who live their, their language, their culture...I think it's all fascinating. But for frikk's sake, it seems like they tend to hire a lot of the ones who can't speak English or refuse to listen to your actual issue, or offer nonsensical solutions...this wouldn't be a big deal if their ONLY JOB wasn't to talk to you and try to help you through your issue.

    Example:
    Question:"My monitor has a lot of dead pixels in it"

    Answer: "Okay, did you try rebooting your computer?"
     
    Narthecium, Apr 8, 2009
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  7. MAG

    MAG Notebook Deity

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    Actually the XPS support recently moved to India and Indonesia. The Adamo and its coming line now has the North American support. If you want that for your XPS/ Studio XPS, you have to pay extra for that.
     
    MAG, Apr 8, 2009
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  8. Cin'

    Cin' Anathema

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    Umm no...My XPS Support is still North America...I just spoke with XPS Tech Support last week..So, I am a bit confused here.... :confused:


    Cin.
     
    Cin', Apr 8, 2009
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  9. MAG

    MAG Notebook Deity

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    It might depend on when did you purchase your XPS. I purchased mine around November of last year. I had the Indian support on my m1730. When I asked for the American support, I was told it's no longer the standard support for the XPS and I have to pay extra for that. :)
     
    MAG, Apr 8, 2009
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  10. Cin'

    Cin' Anathema

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    Ok I got mine in 1/08...so maybe that's the difference...That's too bad for you. I vaguely remember this now... :eek:


    Cin ;) :)
     
    Cin', Apr 8, 2009
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  11. StudioXPS16

    StudioXPS16 Notebook Consultant

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    It goes something more like this:

    Question:"My monitor has a lot of dead pixels in it"

    2 minute pause...

    "Do I understand you correctly that you have problems with the pixels?"
    "Yes"

    2 minute pause...

    "I am very sorry about that -- would you mind holding for a minute while I research the issue?"

    and then 2 minutes later, your line

    "Okay, did you try rebooting your computer?"
     
    StudioXPS16, Apr 8, 2009
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  12. Mastershroom

    Mastershroom wat

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    Tell me about it, I own a Studio 15. :/

    Honestly, since I've owned this thing, I've had to make at least 10 calls or chat sessions to the outsourced tech support, and I can't recall one occasion where they actually fixed my issue. Every time, I end up posting here afterwards and someone tells me the right thing within an hour or two.

    I really oughta just save my cell phone minutes and come here first next time. >_<
     
    Mastershroom, Apr 8, 2009
    #12