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    Dell Warranties! Is In-Home Service worth it?

    Discussion in 'Dell' started by isoujiroi, Jul 4, 2007.

  1. isoujiroi

    isoujiroi Notebook Enthusiast

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    Is in-home service/parts & labor worth the upgrade compared to mail-in?

    Has anyone had any experience with the 3rd party technicians they contract out to? The upgrade from 1 year mail-in to 1year in home is 70. Each extra year is another 100 dollars pretty much.

    I'm thinking of doing 1 year in home, and using visa CC to double the warranty.
     
    isoujiroi, Jul 4, 2007
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  2. Stella

    Stella Notebook Deity NBR Reviewer

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    It's totally worth it just because you maintain control over your computer. I've had a very bad experience mailing in my laptop and will never, ever do it again if I can help it. If the tech is in your home, you can watch and make sure he doesn't do anything stupid or leave anything undone.
     
    Stella, Jul 4, 2007
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  3. ckthepilot

    ckthepilot Notebook Deity

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    If the tech is a hot girl and can cook... Why not? :)
     
    ckthepilot, Jul 4, 2007
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  4. Nukey

    Nukey Notebook Consultant

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    Definitely. Assuming nothing happens to the laptop while it's being shipped around, you are still without a laptop for weeks. That's just something I can't afford. If you have the NBD In-Home Warranty then it'll be fixed in 1-2 days without the risks that come with shipping. You can also make sure that they do a good job :)

    Edit: I would also assume that Visa would go the cheapest route in getting the thing fixed, so don't assume that you would get the In-Home service in the second year. You might, I don't know, but make sure you check.
     
    Nukey, Jul 4, 2007
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  5. AKAJohnDoe

    AKAJohnDoe Mime with Tourette's

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    The last problem I had with my Dell laptop (that they agreed to fix) was an LCD screen that went out. That is now a "user-replaceable part", so they send you the part and I got to install it. Hardly what I paid for in a In-Home service contract.
     
    AKAJohnDoe, Jul 4, 2007
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  6. Nukey

    Nukey Notebook Consultant

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    In Canada they always give me the option. I'm always asked something like "is this something you can install yourself or would you like a tech to do it for you?".
     
    Nukey, Jul 4, 2007
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  7. AKAJohnDoe

    AKAJohnDoe Mime with Tourette's

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    No option for me. I gave up and did it myself after about a dozen back-and-forths via email.

    Still waiting for the class action lawsuits to settle so I can get the overheating and lost memory problem corrected on that Dell Inspiron 5100.

    In the meantime I'm enjoying my HP dv6000t.
     
    AKAJohnDoe, Jul 4, 2007
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