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    Dell Warranty Issues

    Discussion in 'Dell' started by joemonroe, Nov 12, 2009.

  1. joemonroe

    joemonroe Newbie

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    Greetings. I purchased a Dell XPS M1730 a little over a year ago. The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card. Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business.

    Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's? Thanks.
     
    joemonroe, Nov 12, 2009
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  2. gaah

    gaah Notebook Deity

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    gaah, Nov 12, 2009
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  3. joemonroe

    joemonroe Newbie

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    I plugged in my service tag and as stated above, it says:

    "There are no service contracts or warranties associated with this system."

    I can assure you just after I purchased the notebook for $4k, there was a warranty in effect that had been transferred to me. Now there is not and Dell is playing a guessing game with me to name the original purchaser who the reseller purchased the notebook from. I don't have that information. I provided a copy of my original receipt to Dell but am stonewalled without the name of the original purchasing company.

    Ideas?
     
    joemonroe, Nov 12, 2009
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