Dell Warranty, is it worldwide?

Is the Dell warranty WorldWide? Im thinking of purchasing a laptop here in germany, but most likely i will get it right before i fly off to hong kong. what happens if 2 or 3 days later the thing breaks?

 

Where are you originally from?

 

Im from Germany.

 

It is not worldwide, you would have to get it serviced in the country you purchased it in. That said, if you purchase the Next Business Day On Site service plan warranty for 1 year or more then you would qualify for international coverage:

http://www.dell.com/content/topics/global.aspx/services/en/prog_portables?c=us&cs=555&l=en&s=biz

The warranty upgrade is available only on business laptops though, not Home laptops, so you'd need to be purchasing a Latitude or Vostro.

 

I have experience with different laptops that were bought in US and were serviced in Europe without international warranty (IBM, Sony, HP).
Normally if you call service center in the country that you bought laptop - they can (and most likely will) send you to the service center where you currently are (just explain that you need laptop for work and can not go back to germany just to fix it). It does not cost them money - and they like to keep customer happy - so why wouldn't they?

 

I have an m17x, from the united states, and i live in Middle East, i was told that if you get 3+ years its international. However when i called Dellienware to fix my laptop, they said that they don't service it world wide but when i took it to Dell they did take it into service.

 

I'm not sure about other places but in I know in Canada and US, if you get 3+ years warranty, it will be covered internationally.

 

I just talked to a del customer rep abou internatipnal warranty:

11/02/2010 11:12:49AM Session Started with Agent (Vishnu V)
11/02/2010 11:12:52AM Agent (Vishnu V): "Welcome to Dell US Chat! My name is Vishnu and I will be your Dell.com Sales Chat Expert.
I can be reached at [email protected] or via phone at 1-800-BUY-DELL ext. 4161523. How can I help you today?"
11/02/2010 11:13:16AM Michael: "Hi, I was looking for the Alienware M11x models"
11/02/2010 11:13:25AM Agent (Vishnu V): "How may I help you with your purchase today?"
11/02/2010 11:13:43AM Michael: "I'm planning to buy one with the 1 Yr Ltd Warranty, On-site Service, and 1 Yr Tech Support option"
11/02/2010 11:14:16AM Michael: "and probably I'll be living outside US for several years"
11/02/2010 11:14:33AM Michael: "I was wondering if I get an international warranty with that option"
11/02/2010 11:14:55AM Agent (Vishnu V): "one year basic service plan is International warranty"
11/02/2010 11:16:31AM Michael: "people on the net-forums say that you have to get at least "3 Yr Ltd Warranty, On-site Service, and 3 Yr Tech Support" to get an international warranty. So, they are wrong?"
11/02/2010 11:17:19AM Agent (Vishnu V): "its changed now"
11/02/2010 11:17:33AM Agent (Vishnu V): "1 year basic service plan is an international warranty"
11/02/2010 11:17:45AM Michael: "nice to hear that"
11/02/2010 11:18:41AM Michael: "So, can I get my notebook repaired in the country I live for free within 1 year if something goes wrong?"
11/02/2010 11:19:50AM Michael: "I'm worried because people complain about some production defects on Alienware M11x's"
11/02/2010 11:22:15AM Michael: "Vishnu, are you there?"
11/02/2010 11:22:17AM Agent (Vishnu V): "dont worry about it"
11/02/2010 11:23:48AM Michael: "ok thanks alot"

 

It's a 3 year warranty, mostly on Latitudes that qualifies for "International" service. In reality, it's not all countries.

 

According to the Dell FAQ only certain programs cover International warranty

http://www.dell.com/content/topics/.../learn_more?c=us&cs=19&l=en&s=dhs&~tab=2#faq9

Dell - International Laptop Warranty Contact Information

I've read through the U.S. basic warranty agreement and see no mention of International service, so if it's not there they're not obligated to service a laptop internationally. That said, a specific country may do it anyway depending on the service depot.

Each country, and even states/provinces, have their own rules and regulations around consumer warranty rights so what is true in the U.S. might not be true in Germany, I'm just stating what I see posted on the U.S. site and we an only assume that's the official word from Dell here.