Dell XPS [LX02] refund inquiry

So yeah, as the title says i'm looking to get a refund for my laptop. So far within the past year I've had to call up about three separate times to fix issues. I think most of the issues are documented, and it's still under warranty. I bought it back in july 2011. I want to return it because I bought it for school, not as a lifestyle/hobby whenever it breaks down. It's been recently fixed, and I'm still having issues with it two weeks later.

#1 - Replaced motherboard to fix loose right USB port & tried to fix cursor issues.

#2 - Replaced monitor & keyboard to address display & cursor issues.

#3 - Replaced motherboard when all three usb ports failed & had to replace charger since it wasn't working.

It's not that I've had horrible experience with Dell Support, in fact I've had a great experience so far. I'm just tired of working with something that breaks down every two months and has issues pop up everywhere. Oh, did I forget to mention that the webcam doesn't work either? The ideal end point for me would to switch over to a Macbook Air.

So, the whole point of this thread was to ask what my chances are and how to go about getting a refund. I'm currently researching the prices and such. Thanks for any help!

PS. This is where I can post this right?

 

Hi Slybane,

I'm sorry to hear that you've been having issues with your XPS. If you PM me your account information and service tag I can see what options are available and try assisting you. Do you have a warranty?

Thanks,
Mourin@Dell

 

Thanks for the reply! I can't do PM's yet, so I'll contact you whenever the options available or you can email me at [email protected].

 

Hey SlyBane,

I've been following the case and looks like the tech support agent has been trying to reach you. We would love to help you but in order to do so we need to know a specific time window where you'll be available.

Thanks,
Mourin