The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dell XPS 13 (9343) gets stuck at 0.77Ghz

    Discussion in 'Dell' started by matt330ci, May 18, 2015.

  1. matt330ci

    matt330ci Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    I did a clean reinstall and sometimes the CPU frequency gets stuck at 0.77Ghz. A reboot fixes this, this happens both while plugged in and on battery and I checked the minimum and maximum frequencies and they're normal. Does anyone else have this happen? What can I do to fix it? Thanks.

    [update: I just rebooted and it's now still stuck at 0.77GHz]
     
    Last edited: May 21, 2015
    matt330ci, May 18, 2015
    #1
  2. matt330ci

    matt330ci Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    I'm on the phone with Dell's "Premium" tech support and he keeps telling this is normal since I'm not stressing the machine. He's saying this as he's running Dell's stress test and opened every app/program he can and the frequency is stuck. I keep saying the same thing over and over that this cannot be normal. The machine can't even play a 1080p video smoothly and now he's telling me it's the video driver and he's going to reinstall the video driver. What a worthless waste of my time.
     
    matt330ci, May 21, 2015
    #2
  3. matt330ci

    matt330ci Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    They finally figured it out, after I reinstalled Windows, apparently, not all the Intel chipset drivers got installed correctly so after installing all the Intel related drivers, problem seems to have gone away.
     
    matt330ci, May 24, 2015
    #3
  4. blinkygab

    blinkygab Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    My stupid XPS 13 gets stuck at 0.77-0.79 GHz when I boot it up by opening the lid, or with the power button on the right. However, I made this strange discovery that will work in the proper CPU range of 2.5+ GHz when I put the machine to sleep, then awaken it by clicking on the touchpad instead. It's bizarre.
     
    blinkygab, Jul 21, 2015
    #4