Dell Xps M1730 Order Status

So I placed an order for an xps m1730 on 9/11/2008 after reading lots of reviews and pros / cons ( Lots of information on this forum especially, thanks guys ) but I'm starting to get frustrated with the seemingly lack of progress on dells part. My order status has shown In Production since the day of my order. No matter who I call at Dell they basically just tell me the same thing that email did. My estimated delivery date is 10/07/2008 but I'm doubting somehow that it'll be here on time since it's been in the same build status for nearly a month! Have any of you had any luck calling and asking for specifics on order details? i.e. why has it taken this long?

Thanks for any help guys!

 

Urg I see there's a whole forum for this.. sorry guys mod you can move / delete this if you like.

 

All of the systems I've ordered from Dell, have always been delivered before the EDD, typically 1-2 weeks before. I guess the must be waiting parts, I know some of the coloured wings have been causing delays, infact they have even removed some of the colour options from there website.

I would also not pay too much attention to the online status, they often dont update them, and next time you look its jumped straight to despatched.

Fingers x'd you'll get it soon

 

Im in the same boat you are. I ordered mine (grey) on 9/15 when they were having the sale and have a ship date of 10/6. It has shown "in production" since I ordered it. Im trying to be patient and will call if it hasnt shipped on 10/6. I think some of the colors are backordered grey being one of them.

 

That was the exact problem with my first order. i canceled it and went with Sapphire Blue. Dell told me that Smoke Grey was on backorder so what they did was upgraded me from 3 to 5 shipping to Overnight shipping and additional discounts for the trouble with the first order. So i saved about $300 from my original order My estimated ship date is 10/10/08.

 

Wow of all the parts to be waiting on, body parts are not one of them. The sad part is I was thinking about painting the "wings" gold to go for a black /gold laptop theme. ****it

 

I also ordered on 9/15 with an ESD of 10/7, grey. According to Dell none of the parts are on backorder and they still estimate a ship date of 10/7, but i don't know if I believe em.

 

When I placed my order for the m1730 on 9/24 I inquired about why the grey option had been taken down from the website. The sales rep informed me that there was such a backorder for it that it would delay my sytem by at least a month if I decided to choose it. Because of that they just decided to take it off the site. I decided to go with blue after hearing that. I was on the fence about both colors anyway so I guess that helped narrow my decision.

 

That's what they keep telling me, so when next week comes if they say I have to wait another month I'm going to ****ing lose it!

 

This is what their email said to me when I asked about it:

Dear Rj Nickerson,

Thank you for contacting Dell.

As I have checked our records I see that the XPS M1730 order is in production as there is some parts shortage which is causing the delay.

The estimated delivery date is 10/7/08 and every effort is being made to complete your order.

Please accept our sincere apologies for any inconvenience caused.

 

Lmao I feel you. I've only been waiting a week and the anticipation drives me nuts. I can't stand to hear everyday that the system is still in the build phase. ESD is 10/10 so I guess it's still on track. If I were to ever get an email that said my system would be delayed by a month I'd have to lay down.

 

I talked to a Dell rep today and was told there was a 25 day lead time on the grey color from when I ordered it so hopefully the 10/6 date will be a good date for shipping although it does say estimated. My next option would be to get one off the outlet.

 

Hello fellow M1730 fans. Sorry that my first post is a bummer but I wanted to share my HUGE frustration with Dell. Original order 9/9, est ship date 10/1, On 10/1, I receive an email with revised est ship date 10/29. You guessed it the grey LCD cover delay, customer service offered no assurance of parts availability if I switched colors. Basically told me "you could wait, we cant promise no further delays or you could cancel the order". Nice one Dell !!

 

Uh Oh this is what I was afraid of. Im going to be taking a serious look at the 1730s in the outlet I guess. I have found some at about the price I would be paying but getting a few more options.

 

Arg all I can do is wait and hope for the best.. stupid stupid dell. Way to drive customers away

 

good luck and hope and pray you get a good lcd in it.. i have been through 7 now... and many others have had issues as well. personally id go through the outlet so you can pick the unit with the lcd you want..

 

You think you’ve had it bad just wait till you hear my story! Ordered 8th September 2008, cancelled 9th September 2008 by DELL because of a SERIOUS F*****g error on their website (this is the UK site by the way) which was stopping people from ordering the XPS M1730 (which I was not aware of at the time I thought that it was a problem with my internet). So I ordered again on the 10th September 2008 and that was cancelled again by DELL on the 11th September. So I sent an email query about my situation and they replied and told me that the reason the order was not going through was because one of the parts was “End of life” which made no sense because they did not even specify what part it was and this “part” was still available on the website which was just F*****g S****d!

So I phoned up Customer Support on the 12th September and explained my situation and they told me that everyone was having the same problems and suggested that I do it over the phone. However I wasn’t able to complete the order because my card kept getting rejected! I had to phone the bank to resolve the issue and found out that a restriction had been put on my card because of the recent failed orders I had placed with DELL! Anyway once that was sorted out I finally managed to make the order over the phone. BUT NO, MY PROBLEMS DID NOT END THERE! Even though my order had gone through there was still a problem.

Apparently the part that was “End of life” was the smoke grey colour which I had chosen and they waited 1 WEEK TO INFORM ME WHEN MY ORDER WAS DUE TO ARRIVE ON 29th September! So I had to choose another colour and my new estimated date was 3rd October. Well guess what 3rd October has passed and I’m still in PHASE 3 with a new “ESTIMATED” date of 14th October! DELL IS BY FAR THE MOST UNRELIABLE COMPANY THAT I HAVE EVER DEALT WITH AND THIS IS PROBABLY THE LAST TIME I WILL BUY FROM THEM! F*****g SCUM!

AND DO YOU KNOW WHAT REALLY TAKES THE F*****G P**S? IF IT WASNT FOR THAT STUPID ERROR I WOULD HAVE RECEIVED IT BY NOW IT’S BEEN 2 F*****G MONTHS ALREADY MAYBE I SHOULD HAVE CANCELED IVE HAD ENOUGH OF THEIR BS EXCUSES!

 

I just ordered one from the outlet today directly from a sales rep. Im concerned that the new one (grey) that I ordered may never happen so I got one (grey) at about the same price with extra hard drive and blu-ray.

My question is how can you get a specific type display from the outlet? I asked the rep about this and he told me there is no way to tell. This is my order does it tell what type of display:

Also when you do returns from computers bought from the outlet do they charge the 15% restocking fee he mentioned?

System Detail
Mod #Description

1.GT65517 inch Wide Screen WUXGA TrueLife LCD Panel
2.WX695230W Power Supply
3.NN657250 GB SATA Hard Drive (5400RPM)
4.NN655250 GB SATA Hard Drive (5400RPM)
5.TC7144 GB DDR2 SDRAM 677MHz (2 DIMMs)
6.XG4879 Cell Primary Battery
7.WP008Accessory Binder
8.FT348Base Assembly
9.CY130Blu-ray Disc Combo (DVD+/-RW + BD-ROM)
10.WX790Bluetooth Wireless Card 355
11.MT623Bluray Software
12.PU575Dell Travel Remote Control
13.J019DDocumentation
14.WK011Documentation
15.P166FGenuine Windows Vista Home Premium
16.WK528ISP Search Assist
17.XM544Image Restore Software
18.UY392Integrated 2.0 Mega Pixel Web Camera
19.YY220Intel 4965 802.11a/g/n Dual-Band Mini Card
20.UW429Keyboard On Notebook
21.CY419MEDIA DIRECT 3.5
22.P350DMEDIA DIRECT 3.5
23.CY416MEDIADIRECT 3.3 Software
24.T013CMicrosoft Works 9.0
25.HR105NVIDIA SLI Dual GeForce 8700MGT with 512MB GDDR3 Memory
26.K838FOperating System DVD
27.WW439Operating System Label
28.0293DPower Cord
29.DW997Processor Label
30.XR029RAID 1 on Internal HDs
31.FY892Resource DVD
32.Y573CRoxio Creator 10
33.CW774Service Software
34.DP148Shipping Material
35.JN197Shipping Material
36.DX631Smoke Grey
37.JP927Software
38.D050DSoftware
39.H081DSoftware
40.H098CXPS M1730 Laptop: Intel Core 2 Duo Processor T8300 (2.4GHz/800Mhz FSB/3MB cache)

Total:$1,989.00

 

"Dear Dell Customer,
We regret to inform you of a delay in your recent Dell order #XXXXXXXXX.

If your order has not shipped within 5 business days, we will provide you with an update. Otherwise, you will receive a notification when the order has shipped from our U.S. manufacturing facility.

No further action is required from you at this time.

We apologize for any inconvenience experienced due to this delay. If you have any questions about this order, please call us at 1-800-847-4096. Our hours are Monday through Friday from 8 AM to 9 PM Eastern Time.

Thank you for choosing Dell."


This was in my inbox this morning...

 

Yes mine was due to ship on Monday but dont think it will be happening. I havent cancelled the order yet. I might wait til I get the one from the outlet and see what kind of shape it is in.

 

I'll call them first thing on monday and see if any of their customer service monkeys can tell me if they're blowing smoke here or if they actually plan to ship in the next few days. I could wait a couple of days, but another 2-3 weeks is impossible. Arg this is frustrating.

 

before you ordered it you would get the service tag from the outlet then you could have run that through dell.com and it would tell you what screen it was..did you make note of the service tag? if so lmk and i can check for you to see what screen it will be

 

A good quality screen is very important to me. Hopefully the one I get will be alright. THis is one of the reasons Im concerned about buying from the outlet. Of course I guess you can have the same problems with new ones too. I have one of the IBM T43p's with the IPS screen which is hard to beat so Im already spoiled.

 

I moved this thread...

 

So I talked to about 8 different reps today, I called in being polite and explained that I wanted to know about the delay to my order and each one said please hold for a moment, and then transferred me to someone new. So eventually I got to a slightly helpful rep and they said I could actually just change my order to Crimson Red and that it would be built and sent out. So figners crossed that's what I went with, we'll see if it works out or if they were feeding me bs to shut me up.

Seriously Dell has horrible customer service, I work for a pretty well known company who is JD Powers and Assoc. certified in customer service and now I know why. If our service was anything like Dell's we'd be out of work

 

Yes I just got the "order delayed" letter today. So im going to cancell and stick with the outlet one that I ordered and see how that is.

Yes Dell customer service is pure torture to deal with., I hate even calling them and maybe this is what Dell wants... less phone calls. I have been buying from Dell since 2000 and have watched the company decline in many ways.
Now the latest they are moving all of their factories overseas so Im done with Dell. This makes them just like all of the other large computer companies. Nothing special plus with the lousy overseas customer service on top of it. I dont need it!!!!

 

I thought it was funny they sent me an email survey directly after they sent me the email that said my system was delayed. hahah did they honestly expect positive answers?

 

It seems both of us are in a similar situation. I also changed to crimson red because of delays. My thread is almost identical to yours lol

http://forum.notebookreview.com/showthread.php?t=306324

 

Wow it's pretty much the same, I called yesterday and they told me my order had been canceled. Then a "supervisor" told me that it was just an internal thing and that my crimson system should be here in 5-12 days or something along those lines. I don't know why but I'll give them a call tonight to see if the story changes. Why I bother call I have no idea, it honestly just stresses me out.

 

Wow it sounds like even changing the color is taking a long time.

Im taking a chance getting one from the outlet which is supposed to be here tomorrow. I already figured out that Im getting one with a Sharp screen.
Anyway should be interesting to see what kind of condition it is in.

 

i ordered my m1730 on sep 5. shipping date of the sep. 26th come the 27th no computer! they called said they smoky gray had a delay told them to change it to blue, the said blue had a delay, told them to change it to any other.... guy called me back, said no matter what color i order my shipping date is now October 27th nearly 2 months after i placed the order... should have gotten a mac book pro at this point... no warning, before ordering no phone call! the rep said they ahve been back ordering for nearly 6 months!

 

Well I got my grey 1730 from the outlet and it is in like new condition. Took about a week after placing the order.

I got an LG screen and Im not too crazy about it. Not very accurate colors and almost impossible to calibrate.

 

I ordered mine 9th September and my ESD was 23rd September. Because of delays which include, colour choices, Screens, and Blu Ray Drives been unavailable, my ESD has moved back many times and is now scheduled as OCTOBER 29th! I don’t think for one second that this will be my final date!

 

Well my email says my red 1730 shipped on the 10th, so I'm hoping to get it this week

 

Ive just checked my order status expecting to see it in PHASE 3 as always but its on PHASE 5 shipped Oct 15!

 

did it ship!?!?


mine is still
ordered 9/5/2008
estimated shipping date 9/29/2008

since the 29th its been...

Est. Ship Date: 10/27/2008
Est. Delivery Date: 10/28/2008


no warning, that's what im extremely unhappy, luckey i really did not need a computer for school this semester....

 

Sent for delivery on 10/15/2008. Delivery usually takes 2-5 working days so should be here between now and next week!

 

Ok I recieved mine today. Honestly Dell would be doing something right if my frist order had gone this way. But they screwed up big time making me wait for a month before telling me it'd be even longer to wait.

 

Order put in on Sept 24/2008
was suppose to get it on Oct 8
Now they saying Nov 7th 2008

I will know who the next president is before get my laptop

 

Lets Post everyone when we ordered and what the status is and if you have received it

 

Order Date - 9/9/08
ESD - Various dates between 9/22/08 - 10/06/08 cant remember them all there were TOO MANY Dell failed me so many times!
EDD - 10/20/08 it should be here TOMMOROW!

 

so i should receive mine on or around the Nov 3rd then

Everytime they call one person say Nov7th other person say Nov 3rd

 

The wait is over my XPS is here!

 

You so Lucky

Called in to to dell today:

They said now
Order Date: Sept 24, 2008
Current State : Production - In build
Ship date: Nov 5, 2008
Delivery Date: Nov 10, 2008

 

It truly is the BEAST and better late than never. You won’t regret your purchase

 

I'm not often jealous but this time you got me 6 days and counting ARG!!!!!
did yours show up on time?

 

Yes it did first thing DELL got right!

 

they changed my Delivary Date to Nov 17 2008

 

krypticn didn't you order yours on Sept 5th?

 

yep, if i get it on the 28th, (Tuesdays) it will be about a month late.. little unhappy as well looks like i ordered before some people who have already gotten theres...

guess they spent more money, i just ordered the base model could not get the credit for more then 2k.... so ill just buy the nicer videocard and process after market...

still no cool i have to wait longer when they would not loan me the money!