Dell are Outrageous.. lol..

Okay, I need to vent.. Stupid Dell and there total stupidness.

/Start Rant

So my pretty LG LCD has gotten a bad case of dead pixels with use.

I've contacted Dell for them to replace it because doing media creation with dead pixels all over everything is simply really annoying.

The 1st screen replacement kit arrives 2 days late from when I was told it would come, YaY for missed work time. I crack open the box, and bam slapped in the face. A UGLY Samsung Matte finish screen (I like glossy, better color reproduction on laptops, it's what I originally had). Just out of desperation to rid of those dead pixels, I tried the screen out. Aw man as soon as I booted up the machine I wanted to cry. On a scale of one to ten, this screen was a 285... Terribly grainy, I had no intentions of putting up with the grain or matte finish.

I immediately got on the phone with Dell. Said "ya, my original screen has dead pixels, my new replacement screen arrived, not what I originally purchased with my system, and it's grainy like hell and matte finish. It resolved the dead pixels issue but introduced terrible grain." I'm put on hold for 5 minutes, he comes back and says "yes it's a matte finish", honestly I'm thinking in my head at this point "no really? who would have guessed..." - to be honest, when the CSR's act like everyones stupid or entirely computer illiterate, it frustrates me. It's insulting to assume everyone that calls has no clue..

Basically he tells me the guy in dispatch screwed up, he's gonna get 40 lashes with a wet noodle and a proper screen is on the way and to send the matte screen back. I took a shot, and asked if he could do anything to assure I get another LG not a Samsung, because after that nasty horror I just locked back up in it's cardboard cadge, I was completely turned off their products.

I knew they wouldn't do nothing but it was worth a shot, nothing to loose. He tells me "No Sir, we cannot upgrade. We replace with exactly what you originally have". Meanwhile I'm sitting here with a Samsung Matte.. If it was 'exactly' I'd have a Glossy LG, now wouldn't I? So I repeat the question and then he understands I was asking for a LG not a upgrade. He basically said theres nothing he can do, so what ever..

Next day, new screen arrives, less then 10-15 hours after talking to Dell. Pretty impressed, at the same time I dropped off the ugly matte screen (had to drive to post office to pick-up).

Ripped open the box - FINALLY, a glossy - what a releaf... So I install it, boot up the machine. It looks just as grainy as the matte I just sent back. Then once Windows boots up I noticed everything is blurry like hell. I was honestly as first under the idea, the super cold weather screwed it up. But then I go to the resolution panel in Windows. And it hits me, it's a WSXGA+.. Awesome, free upgrade. I got hooked on the higher resolution. I even honestly tried dealing with the grain.. But after 3 hours of use my eyes were burning out of my head and I had massive head aches. So I threw that POS screen back in the box.

Yup, totally replace with exactly what you 'originally' have, that's why I got a $200 optional upgrade feature free.. It's mess ups like these that make these guys look like they have NOO clue or organization. Bluntly poor communication is probably the contributor.

So the second screen goes back. I decide, screw it. Wait until after the X-Mas rush, and request another screen. Because I had to pick the second one up at a post office across town (30KM) so I wasn't gonna do that again every time, gas isn't cheap now'n'days and having a 10 cylinder engine truck doesn't help either on gas consumption...

A few days later Dell calls me and asks how the process went and if it solved my problems. I flat out said "Nope.." Then he asks what the trouble is, and I explain the issue "Both screen arrived, they resolved my original problem but they introduced more problems, terribly grain etc, so I sent them both back.". So he tells me to take pictures, man, I just finished saying I SENT THEM BACK!.. Luckily though I was smart to take a picture of the grain. So I told him so and sent the picture.

Now they have been playing phone tag with me, demanding I take pictures and screen shots of the three screens, two of which I sent back and they know I have, because if I didn't in the 10day period, I'd be billed $200 a piece. Like are these people #$%^ing stupid?! Yes, I'm gonna take pictures of something I don't have in my possession. And gonna reinstall each screen just to take pictures of the damn problems. I clearly state again "I sent them back..", he "oh..", then says he'll call back when he gets some information or something..

Today, he calls and asks for more pictures - this time they finally figure out I only have my original screen. They wanted screen shots of white and black background. then a picture of my computer turned off.. O.K, last time I'm gonna do it but I did it..

Then "The Concerned Department" calls me shortly after receiving the pictures. They asked if I reinstalled the video drivers, and ran diagnostic tests, and cleaned the screen. I was honestly about to flip, is that there procedure? Insult peoples intelligence.. If I have the ability to install a damn screen I'd assume I'd have the knowledge to CLEAN the damn screen.. lol wow... I said in a stern tone "Look, I tried everything, the dead pixels exist, and the screen you sent were garbage". I was trying so hard to be nice but wow.. How do you keep your cool..

They throw me in hold.. 10 minutes later they come back, and wanna recall my system. I flat out said "Hell no... Why should I loose valuable work hours, because you're dispatch teams can't send out the right screens, do they even test them before sending them out?!". He tells me they do and I just laugh and go, "Well how is it they don't see the grain, how is it there unable to notice these problems when they physically take the screen and hook it up to a laptop in front of them. Do they do it blindfolded?".

He is honestly speechless because he stutters but didn't say anything. I assume he was trying to search up a line to say to me. Then he goes "Well, we sent two screens out and your problem still remains so we would like to recall the system". I honestly wanted to snap this guy in half.. I then said "Look, listen to me please. You send me two screens. They were not the right screens. One was matte one was WSXGA+. I have a Glossy WXGA. Maybe if you sent me the right screen, or even anything with a LG label on it the problem would resolve.." Then he tells me he "understands", I'm reluctant to even believe that, because they have trouble understanding English let alone how this situation feels. Then I said "Why should I go without my system, loose work hours, is dell gonna compensate my for my lost pay at the end of the week? No.. Stop sending me the wrong parts. You told me you send exactly what I have originally but I yet to receive the exact same screen.". I was completely polite... He does the speechless stutter, then says he'll get back to me.


OUTRAGEOUS.. They send me the wrong parts, garbage parts to add insult to injury. Then blame me pretty much because it didn't solve the issue. Then want me to go out on a limb without a system FOR THEIR MISTAKES! AND NOT GUARANTEE that sending it out for their 'recall' so he called it, that it'd have a flawless screen afterwards.

We'll see what B.S they'll come up with next. Screw there procedures, they don't even follow them, so why should I screw myself to let them damage my system with there ignorant technicians poor respect for other peoples property. I fetched pictures every time they barked so they can't say I was 'uncooperative', or a dick because I was polite the entire time. Despite wanting to slap them over the heat, but I mentally visualized that part.

I'm just gonna tell them to stick it and I'll go buy a screen directly from LG or some other vendor and then maybe I can correct the dead pixels myself.. Doesn't matter if Dell won't cover that new screen anyways. Because they don't seem to do a good job at that anyways when it is there responsibility.


OUTRAGEOUS.....

/End Rant

I don't care if I appear to be an ass hat or immature or just an ass, this is..words cannot describe it...

 

*applause* Amazing Rant, was absolutely touching my friend. I was also displeased with Dell's customer service, thats why I switched to Hp and all my problems were gone. I feel your pain, after I saw the hideous Xps 1330 build quality issues, i immediately went Hp.

 

Wow.... ridiculous... Dell needs to do better on that...

But you know, they are a big company, and big companies aren't that great at customer support, (I had bad experience with HP, but to less degree) and try to... understand them.. I guess =P (don't know what else to say...)

And on the side note, I love Samsung Matte Screen! It's on my dell latitude, and it is not one bit less then perfect for my eyes.

 

YaY, I got support.. I figured I'd be flamed 6 ways to Sunday LOL...

I was completely happy with Dell until this all went down.. Now I wanna put a cream pie on a spring and put it in the box and send it in instead of a computer. So it ends up all over that suckers face that opens it.

Vizel, I don't know about all Samsung matte displays but this one.. Was hideous. It could be in a circus side show..

Uxion, I use to be a HP buff at one time. More and more I'm increasingly avoiding manufacture/vendors and just doing custom builds. Too bad laptops didn't offer that solution. lol

I plan to stick it to them.. lol.. I'll come right out and say "want the system sure, you willing to compensate for all my lost time and pay check after it's all done and said?"

 

I feel your pain .. but this is not surprising after seeing so many grainy screen issues and replacement problems exactly like yours. I’m guessing that DELL’s CS system is not designed to handle brand information of a part.

Besides, except for few people like us, most others don’t even notice grain on their screens. I know two people with 1520s and neither of them noticed anything wrong until I showed them the difference by comparing it against another screen. But even then, they were not bothered by that. But that was simply unacceptable for me.

 

I hear ya.... Just for kicks, when I received both replacement screens, I asked everyone in the household and that was around, if they could see it. They all thought I was mental or something, although my girlfriend could see it though.

What frustrates me is I've had 2 good LG screens, (one I broke, Dell replaced - which was smooth as butter). And now suddenly they wanna send me crap, and nothing that is 'exact to what I originally have'. Then wanna put a recall on my machine because the crap they send out I find unacceptable.

Sigh.. I wish I could Tell Michael Dell or who ever is the big honcho at Dell what I think of there dispatch teams. the CSR's are great, it's dispatch that blows because there the asses boxing and testing then sending these crummy parts....

 

I applaud you B2TheEYo. Don't take any of their crap, you paid good money for that computer and dedicated many hours to fix a "new" computer. I'm with you 100% when you say that this is their responsibility. And I mean seriously, I find it unbelievable that they not only managed to get the screen replacement wrong the first time but TWICE!! All they have to do is look at your order and say "hmm, LG WXGA, got it, let's move on to the next customer", but instead they go "Hmm LG WXGA, well we have a million of those but let's go against the customer and give him a Samsung WXGA with crappy grain".

Incredible, truly incredibly. I hope you get this all sorted out, I'm sure you will.

Good luck.

 

It's "lose" not "loose."

Anyway, I hope your issues get fixed. If not, get Dell to take back your laptop for a full refund.

After I was able to return my Inspiron 1520, I ordered a SP2208WFP and it came with a row of dead pixels at the bottom. I was really mad and they are going to send me a replacement one that is brand new since I only got it a few days ago.

 

I can only wish you good luck with your next replacement.
You'd think Dell would be more choosy about the quality of their screens.
I would not order another 1520 myself. All the problems with screen quality that I've read about combined with my own experience with a 1520 (which I sent back) have turned me off it. Getting a good screen shouldn't be such a crap shoot.
I hope the screens for the M1530 have better quality control.

 

how do u know wut brand ur screen is...it doesnt say in everst...is it in BIOS or something?

 

It's in Device Manager. You go into the Properties and choose Hardware ID from the dropdown box.

 

Well I haven't heard anything yet.. So they must be working on a speech to give me or something...

The 'concerned' department is gonna feel the wrath of my mighty booming voice when they call though.. That'll not teach them.. But a good tension releaf...

Thanks all for the support. LOL.. Maybe I should give them the link to this site/forum if they think I'm just some stupid stubborn crazy consumer....