Dell boldface lies about LCD screens!

I just had to post this. I talked to a dell guy today about my LCD issues (grainy WSXGA+ SEC3350).

If you can believe this, he told me that LCDs cannot be replaced "because they are connected to the motherboard." ?!?!???!!! Wow. I called him on it. This was a technical support manager- he absolutely knew it was a lie.

I just want everyone to know that dell obviously knows their SEC3350 displays suck, and they are doing everything they can NOT to get you a decent replacement.

Even outright lying.

 

you where probably talking to some guy in India, who doesnt care and all he knows it that he must meet a quota

but yea....DELL Sucks ass Bad! i would never order from them!

 

The Indian guys seem to be more helpful than the regular ones though

Hilariously enough. Though I've gotten good service all the time. Don't blame it on "Indian" guys, blame Dell for shoddy hiring practices.

 

I was blaming Dells Quotas and that they are just doing what they are told by the capitalistic bastards!

Anyways... both my parents have dell and EVERYTIME i call Tech Support for them i get this type of Situation!!

http://www.illwillpress.com/tech3.html

 

Dell knows this simple fact;

The harder they make it for people to actually get a decent screen, the less they will have to replace.

 

I don't think Dell has any interest in NOT making their customers happy.
Customer experience is what sets them apart. Try calling sales or log a ticket online, using your Asset Tag

 

nah this is the way it is.. ikve had the same experiences with them its not just him...

 

I don't think he was necessarily lying, just that stupid/uninformed.

It happens in lots of businesses, I had a newegg manager (the ones they claim are highly trained) try to tell me a barebones pc came with a processor... totally defying the point of barebones. When I asked him what parts listed were the processor he just copy pasted from the mobo description something along the lines of:

Socket 757 ZIFF socket
800 Mhz FSB
Nforce 3 Chipset

Not only did he try to say 3 seperate things were a processor, none of them are. I called him on it, told him what they all were and gave him links to prove it. The idiot basically said I was wrong but would give me one time credit as a favor for my frustration.

 

oh no. this guy was absolutely, positively, lying to my face.

he knows that LCDs can be replaced, after calling him out on lying, part of our conversation was about having a technician come out and replace the very LCD he had just claimed was "impossible" to replace.

they are trying to damage control for their lousy LCDs and are willing to lie to discourage people.

what he/dell wanted was for me to say, oh, jeez, sorry. they can't be replaced? i'll just have to stick with this awful grainy display you dropped on me, bye! nice try, but not going to happen. i'm not that stupid, but a lot of people are- so i'm sure lying works in a lot of cases which is why they give it a go.

 

the grainy screen is a known issue and there are still no updates about it from Dell so i think we just need to wait for the fix to this problem.

 

kamote- your optimism is refreshing.

 

Maybe we should share direct contact details of the best customer service people here? The most competent and helpful.

 

i have some but was asked not to post them here not sure why they would say this..

 

Those that are not that too helpful might lose their jobs....

 

Listen you'll NEVER come across someone who can be helpful at ALL times. Dell reps do not have all the info at their fingertips, they just make it up as they go along and every now and then they f*ck up.

 

I guess I'm lucky for always getting helpful CR's