Dell customer service battle

Hey guys i hit up dell customer service twice already threatehn to cxl they gave next day shipping for free. i recently send an email to them about the order status. i was very polite and i sd that i needed to make a quick decision.. iether wait or find another vendor. i order my spa 1530 on june 4 and est ship date is 6/30 how much you guys think i can get if i keep buggin them?

sorry for the spelling

 

wrong place can someone please move this? to hardware or something

 

Just use the report post feature, and ask a mod to move it. The little red triangle with the exclamation point ! in it.

 

They will probably just cancel it for you.

 

So basically, you're bugging them for NO reason in attempt to get something for free?

 

gosh you make it sound so parasitic

 

Pffft, you're lucky. I've talked to two CSRs also, and both have denied me a free upgrade to next-day shipping, stating that once the machine is ordered, nothing can be changed. Aw poo. I mentioned that I was a long-time customer, having ordered two systems from Dell in the past four years, but still no luck. They were, however, kind enough to mention that I could cancel my order at any time until it ships. Really? Cancel and not receive the laptop I need? No thanks, I'll just wait it out, I guess. At least I was told "I'm sorry, sir," enough times to almost make up for Dell's complete lack of care for my business with them. Oh, and I was going to threaten to cancel, too, but both times the rep beat me to the punch. I though it would be kind of pathetic to go all "don't make me cancel!!" after they already gave me the option.

So I'll just have to wait until my delayed ESD of June 20th (IF it ships then - still in build), call DHL, and tell them not to deliver the thing since I'll be out of town next week. It's not too much of a hassle, I admit. I'd just prefer it to be hassle-free after dropping close to $1500 on a premium laptop.

I even lied and told them I needed it for the trip, and I'm sorry for that. I was frustrated.

 

I used email to demand upgraded shipping.

When they tell you to cancel, flip out. I love it...I always yell 'What? Is my money no good to you?'

 

I've stopped talking to the lower techs, and always have my calls escalated, or speak with whoever is in charge of that area for the day. I've had way too many bad experiences to deal with that end. You usually get a better solution when you go up a level as well. I 'attempt' to be nice, but the hint of tone in their voice, and I go off on a rampage.

The home service is horrible, but I've seen a lot of good with the business service. I don't sit on hold for long, and the reps are usually reasonable. The business reps are usually a lot friendlier as well. This is just one of the many reasons I went with a Latitude now.