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    Dell customer service is awesome

    Discussion in 'Dell' started by miro_gt, Dec 19, 2007.

  1. miro_gt

    miro_gt Notebook Deity

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    at work we use Dell computers, and one of 'um started showing BSOD shortly after reboot. I called Dell support yesterday evening for a HDD replacement due to existing bad sector, and today it arrived in the mourning :) Well not only that but ours was a 40GB, and they sent us 500GB SATA HDD :D

    I guess they made it as compensation cause I told them 3 weeks ago that it was the HDD, but they insisted that we should reinstall XP first and give it a try..
     
    miro_gt, Dec 19, 2007
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  2. Khris

    Khris Yes I am better than you!

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    I would contact them about that to make sure they don't charge you for it. Seems a little odd to get a free upgrade from 40 to 500GB.
     
    Khris, Dec 19, 2007
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  3. alexzeon

    alexzeon Notebook Evangelist

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    No Khris, it's not VERY odd...I got my SSD as a FREE upgrade...
     
    alexzeon, Dec 19, 2007
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  4. B2TheEYo

    B2TheEYo Notebook Deity

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    I got a WSXGA+ upgrade when I asked for a replacement to my dead pixels issue - from a WXGA.

    Dell free upgrades = awesomnessnessness

    Keep the slips, if they charge you, throw the books - just encase. But I doubt they can charge you because it's there fault - not yours - you didn't package the part and bring it home, y'know?

    BTW, you could have just ran Spinrite to fix all the bad sectors y'know - handy software to have when stuff is out of warranty down the road.
     
    B2TheEYo, Dec 20, 2007
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