Dell customer service reps experiences - Let's share?

Since there are good and bad ones - why not call em out?

It would be helpful to know sales reps that are reliable and helpful vs. the ones we have had bad experiences with and should be avoided.
I can share the following on (Dell Outlet as indicated):

Dell USA:
Friendly & competent:
- Eric Morales

Unfriendly & pushy:
- Martin Pineda Valladares (Dell Outlet)

No follow up response:
- Srinivas K
- Oscar Mojica Martinez
- Mehboob Irshad
- Marvel Beraquit


Dell Germany:
Friendly & competent
- Stanislav Rusch


Anyone wants to share their experiences?


[Btw, I tried searching for a similar thread and did not find any - I am kind of sure it exists - so if you can point me - I will kill this one ]

 

SHORTENED FOR BREVITY

This is an automated email sent from Dell Chat. Your session ID for this incident is 63568091.

05/11/2014 03:01:30PM Agent (Jane_P_L): "Welcome to Dell US Sales Chat! My name is Jane and I will be your Dell.com Sales Chat Expert.
I can be reached at or via phone at 1-800-289-3355 ext. 4161556 or [email protected]
How may I help you today?"

05/11/2014 03:01:55PM Marilyn L: "Do you have any laptops with Windows 7 and a backlit keyboard"

05/11/2014 03:02:37PM Agent (Jane_P_L): "Yes we do have with win 7 and a camera.. I am not sure if they come with backlit keyboard , how ever i will check"

05/11/2014 03:03:59PM Agent (Jane_P_L): "Okay great.. No problem.. Is there any specs you require so that i can get the system"

05/11/2014 03:04:36PM Marilyn L: "Windows 7. builtin camera, backlit keyboard, under 3.5 lbx"

05/11/2014 03:10:38PM Agent (Jane_P_L): "2 min more please.. I am checking for the backlit keyboard as we find then rarely in win 7 systems ,"

05/11/2014 03:29:04PM Marilyn L: "what are the specs for the $509 model"

05/11/2014 03:32:37PM Marilyn L: "is it a backlit keyboard??"

05/11/2014 03:32:45PM Agent (Jane_P_L): "Yes backlit keyboard"

05/11/2014 03:33:08PM Marilyn L: "OK"

05/11/2014 04:15:59PM Agent (Jane_P_L): "Your order is processed and approved"

05/11/2014 04:19:50PM Marilyn L: "Thank you"

If you require further assistance, please visit us at support.dell.com

GUESS WHO WAS SHIPPED A LAPTOP WITHOUT A BACKLIT KEYBOARD!

 

Ordered Dell M3800 workstation, over $2500 computer, ordered SSD and hard drive, first order was late, they canceled it, then replaced it without the hard drive! No explanation, so just add it back, no cannot simply add it back, asked if there was a conflict in the configuration "can't understand technical terms" can only cancel other already negotiated order. Didn't even ask me just took it out

 

After getting the runaround from regular tech support I finally (supposedly) got a manager involved. His sole purpose was to send me email committing to applying for a product replacement if the last fix didn't work. It did not and I informed him. Twice. 3 weeks later still no response. RONALD BOBIER IS USELESS AND DELL SHOULD BE ASHAMED OF ITS CUSTOMER SERVICE.