Dell double-checking 1520 WXGA+ screens?

Okay guys, take this for what you will. I spoke to a online tech today and asked if the current "grainy screen issue with WXGA+ screens" has been fixed. I'm not saying that he was telling the truth for sure or not........just take a look:

Cary Phillips: "hi, i was wondering.......has dell fixed the grainy screen problem that was happening on many inspiron 1520's?"
09/07/2007 08:33:23PM Agent: "I will surely check that for you."
09/07/2007 08:33:25PM Agent : "Please verify your first and last name as on the records."
09/07/2007 08:33:29PM Cary: "Cause I'm worried my computer will have a grainy screen.......like many people have"
09/07/2007 08:33:37PM Cary: "Cary "
09/07/2007 08:33:45PM Agent : "Thank you."
09/07/2007 08:34:00PM Agent : "Is your current email address ***[email protected] ?"
09/07/2007 08:34:10PM Cary : "yes"
09/07/2007 08:34:33PM Agent : "Thank you."
09/07/2007 08:35:23PM Agent : "If you have any such issue then you may definitely contact our technical department who would be able to assist you."
09/07/2007 08:35:38PM Cary : "what?"
09/07/2007 08:35:44PM Cary : "I haven't even gotten my order yet"
09/07/2007 08:36:17PM Cary : "i just want to make sure Dell has fixed the overall problem"
09/07/2007 08:36:23PM Cary : "because many laptops with the resolution of 1440 x 900 had grainy screens"
09/07/2007 08:38:00PM Agent : "Do not worry as there is a stage where the systems are now, after reaching the final stage of production are sent through a process of build, test and then shipment."
09/07/2007 08:38:51PM Cary : "i understand that"
09/07/2007 08:39:13PM Cary : "but even with that prcoess many people have received grainy screens"
09/07/2007 08:39:13PM Cary : "and had to replace them"
09/07/2007 08:39:32PM Agent : "Hence there are no such issues like grainy screens any more."
09/07/2007 08:39:57PM Cary : "what do you mean?"
09/07/2007 08:41:39PM Agent : "Cary, I certainly understand your concern hence the system that are in production would not have these issues as now they have been tested before shipping them out."
09/07/2007 08:42:06PM Cary : "but hasn't that always been the process?"
09/07/2007 08:42:29PM Cary : "you speak as if this is a new process but as far as im aware, Dell has always tested the systems before shipping"
09/07/2007 08:43:33PM Agent : "There is a double check and a test that the 1440 x 900 are going through due to grainy screen before shipping them out."
09/07/2007 08:43:54PM Cary : "really?"
09/07/2007 08:44:07PM Cary : "If thats true, its very reassuring"
09/07/2007 08:44:28PM Cary : "but I sincerely hope that is true"
09/07/2007 08:44:59PM Agent : "That's definitely an update that we have received."
09/07/2007 08:45:22PM Cary s: "than thank you"
09/07/2007 08:45:33PM Agent : "You are welcome."

 

well it seems so cause my 1440x900 is beautiful

 

when did you get yours?

 

well hat sucks since that is what i really wanted i went for the wsxga+ 1680 since i didn't want another bad xga and i also didnt want the grainy 1440 issues.... if this is true boy that pisses me off...

 

Thats good for all you people who ordered those screens.

By the way...EDIT Your name and the CSR'S name. Its against NBR forum rules. And Your a hockey fan I take it.

 

when did you get it jbannick?


wow- just tried asking 2 dell chat reps about this, first didn't speak ANY english, just copy and pasted the true life screen description and the 2nd said that they had never heard of the grainy screen issue before, GG.

 

I'm confused.....what exactly is against the rules? And how'd ya know I was a hockey fan?

 

gunna guess your email

 

ahhh. nice

 

Dell Reps are behaving strangly in a chat... Are they really human beings?

 

I wonder if the WSXGA+ goes through this check...

 

appernently not since mine was bad i mean horrible

 

First, never trust a CSR. Second, what do you mean by "double-check" shouldn't they have checked in the first place? Plus, you don't need to look at the screen twice to know it's grainy.

 

I hope thats true, my 3rd screen is coming pretty soon.

omg hockey starts up again soooooo soon! this thread has made me all excited for it, and yeah you probably want to hide your email a bit better lol.

 

its probably just bs they said