Dell finally speaks out on the NVIDIA FAULTY GPU bug...

Shouldn't worry to much mate, here in the UK we're covered anyway by UK Sale of Goods Act and European Consumer law that states that electronic goods should last a reasonable minimum amount of time which is defined as 6 years on something of a laptops value depending on country regardless of warranty status.

I found this - i highlighted what i think are the relevant bits

This last point is the important one IMO, but I don't think proof that the problem existed at the time of purchase would be to hard to establish.

 

Thats a good clip mate.

But trying to ring customer services and trying to tell them about the problem they just deny all knowledge of it.

I even offered a reputable web site like pcworld.com but they just go silent and pretend they never heard you.Or they say my manager will phone you back he is on a call (for that last 3 days !!!!!)

I tried it yesterday and I almost through the phone through my wall.

I HATE DELL CUSTOMER SERVICE, Im not a racist BUT IS IT TOO MUCH TO SPEAK TO SOMEONE WHO CAN UNDERSTAND ME, OR EVEN CALL ME BACK, WHICH THEY DIDNT, AND PROBABLY NOT GOING TO EITHER.

 

Hey

This guy looked on the blog for dell and he said this guy was lying and no warranty has been raised for extension.

Nothing has been agreed or talked about.

Im trying to get my money back or a replacement that does not have a 8 series card, if not will take this further.

1. the guy spoke clear english
2. he knew about the problems
3. dell have no plans to offer customers anything
4. its up to nvidia to do a re-call and if they dont its nothing to do with them.

He said also it had nothing to do with xps.

 

GOD HOW GAY JUST GOT OFF THE PHONE WITH HEAD OF TECH AND I AM QUOTING MY SELF.

FIRST HE WAS LYING BUT THEN I STARTED TALKING TECHNICAL TO HIM AND TALKING ABOUT THE DYE PACKS, AND THEN HE CHANGED HIS TUNE.

He said they were 2 different revisions of the XPS range one when they were first brought out, that was revision 1.0 and that went up until october november 2007.. after that it was then called build revision 2.0 which was after that date. he has just said the first revision was the ones that had the problems with the dye, and they were aware of it then thats why they changed build status.

So he sounded like he knew what he was talking about and he admitted a fault to me, which I have not seen on these threads. TIME WILL TELL

 

what do you currently own

 

Got mine in march

He assured me that this was fact and Nvidia has not released dattes yet.

But they did tests and found the fault and confronted nvidia about this and they sent new ones which he said went into revision 2.0 machines after oct nov

And yes say it if you want he could be just saying that to shut me up, but he did release a lot of info which i dont think he wanted to.

 

I thought we went through this yesterday. I believe the concensus yesterday was the person that posted the blog said what would be coming in the future not right now.

And you can edit your post

 

As canada16 said, having the law is one thing. Trying to utilise it is another. Sure, some of the time everything will go ok, but other times they can put up a struggle if they want - you only have to watch programs like Watchdog or 'Don't Get Done, Get Dom' to see how hard it can be. Then again, if you do have severe problems, using a programs like that or writing into a PC magazine could be most helpful. Against the individual, Dell aren't too concerned. But going against the media, now that's another thing.

 

Not another faulty nVidia thread.

Dells Response: Prove that your GPU is faulty.

 

Something tells me that even if M. Dell hisself told you the warranty has been extended you still wouldn't believe it...lol

 

why is there another thread about this?

 

1. at least i am voicing my concearns with dell unlike some people here who are just listning to one person who has no power in dell what so ever.

2. if you dont want to read the Nvidia thread then dont enter as it was posted as a main subject.

3. Do you people just go into these sites and think I know more than other people and so I will hack on them.

4. I have seen hundres of posts on here were people have voiced there opinion only to be shot down by some guy that knows better.

5. If you dont want to read my thread or dont want to get on the phone yourself and make complaint direct to dell the dont comment.

I am just posting what has been told to me by dell direct, and not some guy who has just wrote something on his keyboard.

At least I got names and managers and reference numbers for the complaint I logged. WHAT HAVE YOU GOT EH!

 

LOL...you are just some guy typing something on your keyboard...why should we listen to you?

Moderator: Why hasn't this thread disappeared yet...lol?

 

2. stop making multi threads about the same subject
3. thats pretty much how your acting
4. there will always be somebody who knows more than you on the internet
5. read 2

what have I got? the common sense to not buy a defective laptop.

 

Canada, why do I get the feeling that you are angry at the forum for the problems that you are having with Dell at the moment? It is not really appropriate, and it is not the way to get people to listen to you.

There is still a degree of patience that is prudent while new information comes in. Even if that means we have to live in fear of knowing whether or not there is any kind of real relief coming our way.

 

Direct2Dell.com is Dell's official blog and Lionel Menchaca is a bonafide Dell employee. If you read the blog post carefully, you'll notice that he says the warranty extensions are forthcoming, and hence, there hasn't been a press release from Dell and the CS reps know nothing about it. Those guys are usually the last ones to find out about this and they will keep telling you that Dell is not giving out extensions until Dell releases an official statement on the matter. You seem willing to trust Dell employees that you talk to on the phone, then why not Lionel? Look through his previous posts and you'll see that he's not just making things up. Other Dell employees also frequently post on the Direct2Dell blog.

You are right to be concerned about your purchase and if I owned a faulty GPU, I too would be angry. But if Direct2Dell has said a warranty extension will be provided soon, I'd rather trust it than a CS rep who may not have been informed of this decision. I may or may not have convinced you with this reply, but I think you will definitely see the warranty enhancement happening with an official release/statement from Dell soon.

 

1: I have voiced my concerns ... more than once in each topic that comes up. Would you like me to post them again?

2: Stop making them?

3: We aren't hacking on anyone. There are three or four topics on this same issue. You could have posted that you talked with someone in another topic.

4: Not shot down, someone else gave their opinion

5: Making complaints doesn't usually get much done to big companies. I've followed a lot that goes on in the auto industry and the same thing happens.

 

a)nothing you do can speed up the lawyers(dell AND nVidia) looking over whatver dell wants to do

 

Incredible. Good luck to you. Please, be our savior

I wonder how the MODS decided to keep this thread or these posts though they seem to be irrelevant to the actual purpose or topic of this thread (And I remember one of the Mods deleted some posts around here, including mine yesterday since it was not appropriate)

Same as above.

And its surprising that every time you seem to get back on your feet and keep multiple posting about the same thing all around these forums...

You think you are the only one who is making complaints with Dell and you are the only one who is raising / has raised their voice and expressed their disappointment regarding this issue? Or you think you are the only one who *managed to find the truth*? I think in all probability, you might be the *only one* for not believing the direct 2 dell blog and rather believing something said to you over the phone from a guy who you have not even seen (at least Lionel has a picture of himself, and a brief BIO too.)

I am sorry but I didn't quiet get what you were trying to say here You are just posting something said to you by dell direct and you are posting that you don't believe something thats typed into a computer / internet blog from a keyboard, on direct2dell, from a genuine employee?

Looks like you are really new around here, and more so, in public forums

And what did you say?? What did you ask? What have we got?? >> I am sure, We (me and many other old, experienced members) have got the patience, sensibility to believe direct2dell and the attitude to wait patiently for details to come out, and deal with them one by one

MODS - I love you all guys. I really do But I am surprised how you deleted some posts around and not the above few I am seeing I am not complaining... I am just thinking loud.. I love this place still In fact I didn't want to enter this thread / such nVidia threads ever again for posting, but I couldn't resist myself this time.

Cheers and G'bye.

 

Direct2Dell refusing to to post to blog because of indication of possible legal action.

 

And you came posted it here????

No wonder Dell and other laptop makers treat us customers with the same level of trust n respect we have on them!! FWIW, irrespective of what the situation is, everyone concerned, like dell n nV probably, are making some efforts towards resolving this issue, either with extending warranties or what ever... so we know there is a huge mess, and we just got to be patient and see what happens.. I don't know what esle we could (other than of course spending every day of our lives shouting our souls out for this issue, while we still have a laptop thats probably working fine, and which has a 12 year extended limited warranty too)

Btw, all that he/she seemed to say was, that your post contained references or certain words / statements in your posting, which was against their terms of service (I would assume the terms of service of their direct2dell blog)... I would only imagine we got to follow those terms of service just like we follow the forum rules, lets say, for example here in NBR!!!

 

That's right. I came and posted here, where it doesn't violate Dell's blog TOS. And, where purchasers of these notebooks gather to discuss what action(s) to take concerning Dell's and Nvidia's inability to stand behind the products they sold us.

And to me, Extending the GPU warranty, is not enough. The GPU component needs to be replaced whether it has failed yet, or not. It makes the notebooks unreliable, and makes one not be able to count on these notebooks for the purpose in which they were intended.

And, Direct2Dell did post once the reference to a Class-Action lawsuit was removed.

 

You wished!!

 

X-mas WISH!

 

This problem has been active since what june, july?

And we have not had one official e-mail, as they do have our email address, and they are quick to send me like 2 emails a day asking to buy more stuff.

The only thing we got to go on is a chief blogger, thats it, nothing from directors, and nothing from nvidia.

So yes we are being patient, but we have not had anything written in stone as of yet.

Lets face it they are waiting for the mass complaints and mass failer before they act, typical large corp, screw the little guy and hope we come out on top.

I am not saying anything further as this topic really annoys me, when the batteries were burning up and lighting on fire they did something, they did not blame the battery manufactuer, and now the cards and they are keeping silent. The reason why, and from what I have been told by a Head manager is that, (they have not had many complaints or returns)

Will wait and see, but have waited long enough, so not hoping for anything amazing,

 

What if we drew up an email and each sent it to Dell to voice our issues?

I bet that there might be enough of us, if we ask other websites too, to let them know that we know whats going on and we are not happy.

 

Afterall, I own a Precision M4300 and i'm wondering if it has the same defective GPU core? As far as i know Quadro FX360m is based on 8400gs,but nowhere is described if these GPU's are defective? Any ideas?
I have the laptop for about 1year and no isues since then...

 

I would be happy if someone started a thread and compiled customer concearns and say we want something in hard proof that they are going to do something in writting from a manager then I will forward onto dell UK and hope for a response, and they can see what we actually think

Like they would care, but hey its worth a go.

 

It is worth a go . . . millions were put aside by nvidia to buffer the likelihood of recall months ago . . .that's partly why the stock took a hammering. In a way, the only thing that we are fighting against is the possibility of getting denied service.

Maybe what we should be doing is just asking them to behave a little more like HP, who immediately extended the warranty on the GPU parts for another year for their customers. I am willing to bet that losing customers is a lot more expensive then fixing the faulty units and footing the bill to nvidia.

In a world where computers are everywhere, reputation is everything.

 

I don't know if anyone actually reads posts or just wants to be heard with no intention of learning anything.

I solved the GPU problem with Dell months ago. I wrote them a nice letter and took the matter into my own hands. Dell and Nvidia are involved in a complicated matter - what do you want to do, complain and hope they show up at your house and replace your GPU? If you want a solution, find my post where I wrote Dell a letter and explained to them the terms of my contract with them and try it for yourself. Or... if you'd rather complain without any success until your warranty runs out, you can do that too.

If you're one of those people who orders from Dell and just bypasses that lengthy Terms of Service document (yes you know who you are) then please don't complain. Everything you need to know how to handle this situation is in that document. The next step is to write them a letter and make your intentions known. Like I said, find my post if it is of interest to you. I only made about 10 comments on this subject already but I think most people would rather vent than take actions to remedy their issues. To find a remedy takes work, to complain is more effortless, just like I am complaining in this post about everyone else complaining

 

Technically you didn't solve anything, yes you did post a well thought out letter to them, but you did so only to allow the application of a copper mod to a 1530, which plenty of people have shown to have negligible benefits.
And yes you did recieve an extra years warranty on the agreement that if you damaged the lappie whilst applying, you would accept that your warranty was void.

This is not a solution. A slighly cooler laptop and an extra years free warranty does nothing to fix a graphics card that will fail due to repetitive use. Dell and Nvidia needs to resolve this issue, instead of covering their eyes, and ears in the hope this will blow over and we'll all just shut up and go away.

Ultimately its unlikely dell or nvidia will do anything at all.
Only solution to fix the issue, Don't buy from Dell again and warn any other possible purchasers to avoid the companies products.