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    Dell ignoring my emails- what next?

    Discussion in 'Dell' started by pumauk, Oct 30, 2008.

  1. pumauk

    pumauk Notebook Consultant

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    Right,

    I emailed Dell on the 24th October- they replied pretty much straight away and I then replied outlining my issue in full and requesting a refund for a notebook.

    Since then I have had no reply from Dell at all- I have tried emailing again and then emailing the "unresolved issues" link twice- absolutely no reply from them. I have also tried using their online chat but this never works (I have tried about a hundred times on different computers / house and still cannot get through.... always displays the everyone is busy page!).

    I phoned them the other day before all this but the person I spoke to could barely speak english, so don't want to ring them anytime soon.

    What can I do now? Surely if they are ignoring me I should be threatening legal action? Why do they not reply to my emails!! :(
     
    pumauk, Oct 30, 2008
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  2. daljeet

    daljeet Notebook Evangelist

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    Try to call them again, or visit any near by Dell store.

    It will be good, if you share unsolved issues with us. I hope someone may help you out here.
     
    daljeet, Oct 30, 2008
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  3. Renegade0721

    Renegade0721 Notebook Consultant

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    Dell chat always works for me even when im not even trying
     
    Renegade0721, Oct 30, 2008
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