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    Dell knowingly sold defective computers ???

    Discussion in 'Dell' started by URPradhan, Jun 30, 2010.

  1. URPradhan

    URPradhan Notebook Deity

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    URPradhan, Jun 30, 2010
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  2. Robin24k

    Robin24k Notebook Deity

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    Not surprising, just like the Nvidia issue. Even though the problem is known, since there's no way to "fix" it once and for all, so all they can do is extend the warranty an additional year and be more lenient about motherboard replacements. That's what they did with my GX270 and GX280.
     
    Robin24k, Jun 30, 2010
    #2
  3. Websurfer

    Websurfer Notebook Consultant

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    Websurfer, Jun 30, 2010
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  4. smelly cat

    smelly cat Notebook Guru

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    smelly cat, Jul 3, 2010
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  5. Bronsky

    Bronsky Wait and Hope.

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    Hint: IMO, they still are. :D
     
    Bronsky, Jul 3, 2010
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  6. Robin24k

    Robin24k Notebook Deity

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    No company that has been doing business for that long, or is that large, will be free from an occasional recall or defect. To be honest, they did all that they could: extend the warranty. There is really no other cost-effective remedy. It's how they handle it, and how often it happens, that matters.

    I've been affected by both major defects, the Optiplex capacitor issue and the Nvidia recall, but ProSupport did a great job of handling it, and it doesn't make me hesitate to recommend Dell.
     
    Robin24k, Jul 3, 2010
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  7. JoshGlzBrk

    JoshGlzBrk Notebook Evangelist

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    Dell is just a steaming pile of .
     
    JoshGlzBrk, Jul 4, 2010
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  8. crazycanuk

    crazycanuk Notebook Virtuoso

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    ahhhh the capacitor issue comes up again, I loved spending hours on end soldering on new caps all day long because no one wanted to wait for weeks to get their machine repaired.

    think I still have a few hundred of the 3300uF capacitors leftover from that fiasco from almost all the assemblers and motherboard makers, still change a bunch to this day too.
     
    crazycanuk, Jul 4, 2010
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  9. flipfire

    flipfire Moderately Boss

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    Wow i didnt know about this, ive got 3x Optiplex Gx280's at work, i didnt notice any swollen capacitors when i cleaned them out. Theyve been working fine over the years.

    Im currently using one as WSUS and AV server, might move that over in light of this defect.
     
    flipfire, Jul 4, 2010
    #9
  10. Thaenatos

    Thaenatos Zero Cool

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    Well that would be because there are so many of us that buy several Dell computers and dont have problems. as well as have great customer support experiences. I have had 2 dell laptops to my name and have ordered and supported many for work and family. Dell has been nothing short of a great experience to own. After all they have done for me I am a customer still after all these years and will be for a long time.
     
    Thaenatos, Jul 4, 2010
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  11. Robin24k

    Robin24k Notebook Deity

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    If they've been running fine for this long, they should be fine. I wouldn't worry about it.
     
    Robin24k, Jul 4, 2010
    #11
  12. jason1214

    jason1214 Notebook Evangelist

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    Also, this problem didn't affect the GX280s as much, it was mostly the GX270s.
     
    jason1214, Jul 4, 2010
    #12