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    Dell laptop became cheaper after I bought one. How can I be reimbursed?

    Discussion in 'Dell' started by acquiere, Jun 21, 2016.

  1. acquiere

    acquiere Newbie

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    I purchased the Dell Inspiron 15 3559 last week for a total of $825.25 ($899.99 - $150.00 + CA tax). Today, the product became $749.99 - $50.00 using a coupon. Fedex will deliver this laptop tomorrow and I don't know if I should either reject the order and send the laptop back or try to get a reimbursement. Thoughts? Thank you.
     
    acquiere, Jun 21, 2016
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  2. hmscott

    hmscott Notebook Nobel Laureate

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    Tell that to your Dell representative, and let them offer to reimburse you.
     
    hmscott, Jun 21, 2016
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  3. yessuz

    yessuz Notebook Enthusiast

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    Happened same to me.
    Used special VIP code, saved 10% from the price. so I saved 89 GBP (original price 899 GBP, final price I paid was 809.90 GBP).
    ordered on 12th of February, 10 PM.
    Order marked as shipped on morning of 15th of February.
    Currently in transit somewhere.
    Today - 16th of February found out that if I'd buy same PC now, could use another discount code which would save me 100 GBP if laptop cost 899 or more.
    so in this case I would pay 799 GBP for the same laptop.

    used on-line chat with Customer Service. ask them - should I cancel/return order and re-order again, or maybe, they would be so kind to reimburse 10 GBP as the difference.

    they agreed to reimburse the difference.
     
    yessuz, Feb 16, 2017
    #3