Dell made a massive ****up

1. CPU faint but present

2.No charger

3.No remote

4.No earphones


5. The courier just left it with a neighbour even tho i didnt give them, permission to, it say on the card with permission and there is no tick lol


Could i claim compensation for this.

I dont feel like sending the whole thing back, the whine is very small

 

if you think you should be compensated for this then simply ring up dell customer service ... there is no harm in trying

 

Thats pretty bad mess up, if I were you I would def call up Dell and demand an explanation and give them a list of what was missing (maybe even a few extra things) and demand some sort of compensation (Dell dollars or otherwise as compensation for the inconvenience, there is no way they could give you less than what was owed and surely they don't want a disgruntled customer.

 

It's between you and the courier if they leave a package at someone else's house. You should have refused to accept it. Now they're gonna probably say maybe your neighbor opened it.

1. CPU faint but present
- what do you mean by that?

 

Why do people insist on being dishonest?

 

Khris: Dell was dishonest to him, so he should be dishones to them.

 

Well yeah, you can leave out the part about being dishonest, but don't be afraid to ask for some form of compensation.

 

Get out of here. Its comments like yours that make me like these boards less.

Is it dells fault that the shipping company (not dell) made a mistake and sent it to the neighbor? NO.

Whos to say that the neighbor didnt take the parts. Else mistakes happen, and dell will ship you the necessary parts next day if you call them up.

Just remember, Karma is a b1tch people.

 

An eye for an eye will only make the world blind. - Gandhi

I couldn't resist quoting that after reading your comment!

 

Well you can certainly tell if the box had been opened, for one thing. I believe in rigorous honesty, though. Try it out and see how it goes. You can also demand it from other people (like Dell).

 

oh no i can here the whine no, its really loud, wth do i do, this is so annoying

 

As far as pieces missing, Dell can tell exactly what was in the box. When the system was built, each part is scanned as it is included, this to include the remote.

If you check your warranty info on the Dell site there is a configuration tab. Each piece in that page was scanned and included.

Next, as far as the box being opened by the courier company...if you accepted it opened and didnt comment, you will have to work that out.

 

Be it missing parts the wrong color if it's not as per your order you need to contact Dell ..

 

no it wasnt opened

 

What a stupid comment. Dell didn't purposely say "Let's screw this guy and not include certain items." If anything, it was a mistake......not on purpose.

Think next time before you say something like this again.

 

so then call them up, if something is missing then why don't you call them and ask what had happened, instead of coming on the forums and whining about having your correct items sent? **** happens and everyone makes mistakes. they probably forgot to include those accessories, and they'll probably send it out you free of charge.

 

Oh sorry...thought it was for some reason. Check out my "Getting Money Back Thread" if you have been put out as a result.

I would suggest being polite, firm and tactful as these traits have been successful. I always look it as a game of chess between the two.

 

Seriously, this is what ticks me off the most. A lot of people complain that corporations are "sticking it" to "the little people." In fact, the reason corporations distrust "the little guy" is because the little guy is unfortunately often untrustworthy. I see threads where people are like, "can I claim this is busted (when it's really not) and then get a replacement and then ask for an upgrade at the same time?!" And everyone is like, "yeah! It worked for me!" Whatever happened to "pay for something ...and get it!" OMG!

I didn't read the whole thread, but if Dell really messed up, then sure they should replace the laptop and fix the problems. But if you're just saying "well, I'm angry IN GENERAL even though nothing happened at the end of the day, but now I want to get even for some vague sense of outrage at nothing" then maybe you need to get a hobby.

 

Dell is going downhill, I mean in every way possible.

They are using cheaper material/parts and their customer service is bad depending on who you get (India CS reps don't help either b/c of their accent, I have to listen so carefully and when I say "excuse me", they always get mad/annoyed). They overcharge you for all their systems, and when you threaten to send it back, they will try to give you credit but they still profit by probably $200-$300 (even with the credit). They will never break even, although some people are Dell lovers and claim they are breaking even.

I've purchased Dell computers since 1997. Every single machine was great except this one. My last machine from Dell will probably be this 1420.


Initially the 1420 seemed like a good machine, but testing/inspecting in detail it's an average machine.

 

I can't say as I agree with Dell going downhill. Their market share is over the 1/3 mark of all systems sold at the consumer level and, in fact, they seem to be doing now what Sony and others were holding ownerhip of in the past, this being the introduction of top selling systems.

In fact, I would believe a sales comparison between Sony and Dell would show that Dell has taken over a good share of the Sony market in the last year or so.

I do, however, agree that because the new lines are being introduced at such a quick rate, Dell is experiencing lots of growing pains. The M1330 was a great example of this as all would concede it was released probably a bit prematurely.

They were smart enough, however, to not only retain disgruntled customers but gain new customers through this by many seeing how they stood by their products in many diferent ways. These include the Dell Total Satisfaction Return program, new system exchange if you have any problems with your system within the first 30 days, the comping to many customers of great upgrades and peripherals when necessary and so on...

In turn, they took probably their darkest moment and made it a positive.

Dell lover??? I must admit I was treated well but still, in my house, only one of five systems is a Dell.

 

I've always had good experiences with Dell. I hope for it to continue, as I plan to purchase from them again in the near future.

 

Overall my experience has been good too.. They do stand behind their stuff as well - which is a good thing not many other companies do.

Although I wish they didn't always assume the customer is just stupid like many CSR's tend to do. If you even try to toss around idea's or theories to what is causing you're problem(s). They instantly will argue with you or put you on their sh!t list - and decide to be unhelpful.

It is true when you get CSR's in India, and you ask them to repeat, they get upset. Which is understandable. Because people will ask me to repeat all the time in person. And it get very frustrating after awhile. It gets to ya believe or not, but it's still no right or valid reason to become nasty, or disrespectful - as do some CSR's have done!

When I was younger, just a teenager, I was on a line seeking help with a ISP, and had the rep SCREAM and start cussing at me because I asked her to repeat a number of times. She hung up on me too.. I never raised my voice or nothing, I just sat there like a scared child.. LOL..

As for Dell going down hill, I don't know about. It's kinda a yes and no thing. We have to remember they send millions of machines out every day/week/month and year. Things get a little out of control and lead to error - which can happen no matter how big, small or caring a company is.

But I do believe they need to start taking a bit extra care inspecting machines before they ship them out and even start mass-producing the model.

My2Cents worth.