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    Dell on Call - is it worth it?

    Discussion in 'Dell' started by road_warrior, Sep 13, 2006.

  1. road_warrior

    road_warrior Notebook Enthusiast

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    I'm closing in on the XPS M1210. With all the extra gear (WAN,Wi Fi, LAN, A/V package, Blue Tooth, etc) I don't expect smooth sailing at the first stages of the game.
    Dell is offering a 24/7 dedicated phone tech support for a year (on top of the free initial 30 days ) for an extra $150. It's limited to 5 incidents.
    Does any one have an experience with this service?
    Are the techies at Dell worth anything? My limited experience is that the first tier isn't too bright. They can't even read from the screen the full details of my order info... (Just bought a Dell color laser printer.)
     
    road_warrior, Sep 13, 2006
    #1
  2. count_schemula

    count_schemula Notebook Deity

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    I'd say no.

    Google + forums = FTW!
     
    count_schemula, Sep 13, 2006
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  3. mattgonebad

    mattgonebad Notebook Consultant

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    i dont think its worth it
     
    mattgonebad, Sep 13, 2006
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  4. akademiks

    akademiks Notebook Guru

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    it might be worthwhile... If your laptop breaks and you have an extended warranty, than dell will still be obligated to fix it. I have the 3 year NBD warranty. It gives me that extra piece of mind aswell.
     
    akademiks, Sep 13, 2006
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  5. vespoli

    vespoli 402 NBR Reviewer

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    On Call is different from CC/Accidental breakage. I'd say don't bother. Most people here are more knowledgable about Dells and willing to help. For free.

    enjoy your laptop
     
    vespoli, Sep 13, 2006
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  6. abcd12345

    abcd12345 Notebook Consultant

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    Yeah, it's not worth the money.
     
    abcd12345, Sep 13, 2006
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  7. notebookfreak81

    notebookfreak81 Notebook Enthusiast

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    Dell on call is a service for spyware and virus issues mostly. But they also provide other support that regular warranty support doesnt cover
     
    notebookfreak81, Sep 13, 2006
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