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    Dell outlet and grainy screens

    Discussion in 'Dell' started by philly Dog, Mar 16, 2008.

  1. philly Dog

    philly Dog Notebook Consultant

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    Hi Guys,
    Like most of you I have been following the numerous posts regarding the grainy screen issue. It seems that there are 2 routes most people follow. They either return the laptop or Dell sends out a replacement screen. Based on this I have a few questions:

    1) Does Dell consider a grainy screen a part that has to be replaced prior to it being released to the outlet as a refurb.?

    2) Since laptops at the outlet have an id#, all the parts should be able to be identified by a csr. Can`t you call prior to placing an order and using the id# have a rep. identify the screen manufacturer?

    It seems like this would be a way to at least avoid the samsung screens, while that might not be a guarantee it seems it would improve the odds of getting a better screen.
    Just a thought. Sorry if this has already been kicked around.
     
    philly Dog, Mar 16, 2008
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