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    Dell outlet replacement

    Discussion in 'Dell' started by Huuy, Apr 14, 2011.

  1. Huuy

    Huuy Notebook Evangelist

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    Does anyone know how this works? I ordered a laptop from Dell and they shipped it to the wrong address so they are getting a replacement for me.

    Now, from what I understand the Dell outlet laptops are already built, I don't see any exact replacements on their website, I'm sure they have other ones not on there website though. Would they try and cut corners? like give me a silver laptop instead of a black one? things like that.

    Also, does anyone know long they usually take to ship out a replacement?

    It's the Alienware R2 unit in my sig
     
    Huuy, Apr 14, 2011
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  2. Cin'

    Cin' Anathema

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    Outlet always is prebuilt (returns, dents, never sent).....and they ship fairly fast.

    Are they replacing w/a Outlet or new one? If they are replacing w/a Outlet one..it shouldn't take that long (depending on current stockage), if it is a new one you are getting that could realistically take a few weeks (unless it has been *pushed*). My new replacements have usually take about a month., but as stated if it's another Outlet replacement it shouldn't.

    Be in constant contact with them regarding your order status & specs. You should have the replacement specs to view before the order is started for replacement.

    :)
     
    Cin', Apr 14, 2011
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  3. Huuy

    Huuy Notebook Evangelist

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    Yes, they are replacing an outlet with an outlet. They said it should ship out within 18 days, hopefully it doesn't take the full 18. I just got off the phone with them and they said a specialist will be calling me before they start the replacement process. The R2 is no longer in productions so hopefully I don't have to settle for less.

    Thanks for the help.
     
    Huuy, Apr 14, 2011
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  4. Cin'

    Cin' Anathema

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    I hope not either..you should be getting a replacement "par" what you have/better if they don't.

    Make sure you see the specs...I believe they are waiting for something to come in to the specs..that you have. Must not have any stockage right now.
     
    Cin', Apr 14, 2011
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  5. Huuy

    Huuy Notebook Evangelist

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    Maybe I'll get an XM... :). I don't know why they can't just call up Fedex and tell them to change the shipment. It's still at the terminal, only about 2-3 hours away from me.
     
    Huuy, Apr 14, 2011
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  6. Cin'

    Cin' Anathema

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    :)
    I understand & it would be easier..but unfortunately Dell has shipping protocols they have to follow. :rolleyes:
     
    Cin', Apr 14, 2011
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  7. JAD85

    JAD85 Notebook Consultant

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    JAD85, Apr 22, 2011
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