Dell outlet sent me wrong configuration twice. What should I do?

I got a good deal on a inspiron 17r special edition with 3d screen with truelife. The model was refurbished.

Well, when I got my first laptop it lacked the 3d emitter, screen was matte, and I could not set it to 120hz.

They sent me another one after speaking with them on the phone for hours. The second one I got was the same non-3d model as the first one I got, it lacked the 3d emitter, screen was matte, and I could not set it to 120hz.
I decided to look at the model of the screen, by removing the screen and checking the sticker on the back. The model was a Chimei n173hge - L11. Supposedly the 3d version has a samsung SEC5044 screen, which I learned from youtube.

I spoke with them and they said that it is a 3d model and I needed to purchase the nvidia 3d kit. How would that fix anything when the Chimei n173hge - L11 screen is not a 120hz 3d screen.

I am a bit mad as I got a good deal from the dell outlet store by using a 30% coupon. Dell really seems to not have any idea about what the correct model is and unless there is a way to speak with delloutlet directly about the issue, is there any way to get the right 3d model sent to me?

Or should I just send everything back and not waste anymore time as they will probably never send me the correct configuration 3d laptop?

 

Hey ProGamer,

I'm sorry that you were sent the wrong model. Please contact me via PM with your name, contact information and your order number and I'll look into your case.

Thanks,
Mourin

 

I am looking at some Dell outlet machines. How do I check / get the detailed SPECS of it? Does not give all Techspecs - Only a System Identifier number and I am not sure if/ where I can look up details using that number.

 

Great question! I cant find detailed information on ANY Precision Notebooks off of the Dell outlet....would love to know how to get that information.