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    Dell outlet shipping notice shows wrong processor...

    Discussion in 'Dell' started by hodgeMN, Jan 11, 2011.

  1. hodgeMN

    hodgeMN Notebook Evangelist

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    Well, I placed an outlet order for a sxps 1647 on fri 1/7. The outlet system and order achnowledgement e-mail indicates a i5 540m processor while the shipping e-mail indictes an i5 520m. It is interesting that I also received an e-mail telling me their was a delay in my system shipping.....

    Would Dell change or send me a different system without letting me know?? the other specs appear to be the same from what I can tell. Dell has confirmed the "mixup" and offered me a $75 credit. should I take it if all the other specs are the same? I am a little miffed that Dell would try to send me a different system than the one I purchased without letting me know.
     
    hodgeMN, Jan 11, 2011
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  2. atbnet

    atbnet Notebook Prophet

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    I am in the same situation. I bought another Studio 1558 and they sent me a Core i3 instead of an i5 and a lower resolution screen. I think the Dell Outlet is having some quality control issues at the moment.
     
    atbnet, Jan 16, 2011
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  3. Cin'

    Cin' Anathema

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    ^^Hop on Dell's Twitter Cares...you may get some resolve that way & some $$ back, etc... for their discrepancy. : )


    Cin...
     
    Cin', Jan 16, 2011
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  4. atbnet

    atbnet Notebook Prophet

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    I think Dell needs to be aware of these issues.
     
    atbnet, Jan 16, 2011
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  5. Cin'

    Cin' Anathema

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    Cin', Jan 16, 2011
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  6. hodgeMN

    hodgeMN Notebook Evangelist

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    My xps 1647 arrived and i decided to take up Dell on their offer for the $75 credit to my account. Due to the coupon and price I felt I still got a decent deal - the following ended up costing me $605 and change:

    i5-520
    ATI 5730
    1600 x 900 screen (the 1920 is a little small for me)
    320 gig HD
    4 gig ram
    9 cell battery
     
    hodgeMN, Jan 18, 2011
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  7. atbnet

    atbnet Notebook Prophet

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    That is a pretty good deal that you got. I got $60 back, but I really rather have the one I ordered but I am tired of dealing with Dell now.
     
    atbnet, Jan 18, 2011
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  8. hodgeMN

    hodgeMN Notebook Evangelist

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    I agree Dell is frustrating to deal with but so are the other companies.... I wanted to get a dell precision m4500 but the outlet seems to void of any decent configurations these days...
     
    hodgeMN, Jan 18, 2011
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  9. atbnet

    atbnet Notebook Prophet

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    Yeah, the recent coupons are killing the stock on most items now.
     
    atbnet, Jan 18, 2011
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