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    Dell outlet wrongfully cancels order. What do I do?

    Discussion in 'Dell' started by onewhoshanks, Dec 11, 2011.

  1. onewhoshanks

    onewhoshanks Newbie

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    So I placed an order for a Dell xps on friday during that 15% off sale they ran. I get a couple of phone calls and I told him I would call back to verify my information (the guy never verified he was from Dell and just started to ask for my person information).

    I call them back, get a couple of sales representatives who check my order and tell me everything is ok. At 6 pm i check the status of my order and it is canceled. I call them back, they tell me I have not yet verified my information so I do that (address etc.) I get told that my order will be resubmitted.

    I get ANOTHER phone call, the guy tells me he is so so sorry, and that he couldn't resubmit the order and I will have to do it online. Problem is the laptop is long gone....He tells me I can call Dell (didn't give me a number) and tells me that someone will reorder a laptop with similar configuration with the same price. I call the number he gives me and get re-directed 11 (ELEVEN!!!!) times only to get back to the same guy who tells me the same damn story story.

    Is there anything I can do? I am planning on calling Dell outlet sales tomorrow one last time. Anyone have any suggestions? Has this happened to anyone else?
     
    onewhoshanks, Dec 11, 2011
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  2. Rodster

    Rodster Merica

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    Yeah i've gotten a phone call from Dell before. They usually do it when they screw up on pricing and they try and find a reason to cancel it. About 5-6 months ago I ordered a fully loaded Vostro V13 for like $375. Within 30 minutes of placing the order I got a phone call from Dell customer service verifying my info. They put the order thru.

    If they don't like the answer you give them they'll cancel the order.
     
    Rodster, Dec 11, 2011
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  3. onewhoshanks

    onewhoshanks Newbie

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    I don't get why the guy lied and said he would resubmit the order, when he couldn't.

    Is there anything I should do specifically when i call them tomorrow, or is this a lost cause?
     
    onewhoshanks, Dec 11, 2011
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  4. Rodster

    Rodster Merica

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    Usually once an order is cancelled there is nothing you or they can do other than putting in another order. The only thing I can suggest is to call tomorrow and explain what happened and hopefully the CSR will give you a similar deal if the inventory is available.
     
    Rodster, Dec 11, 2011
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  5. Mourin @ Dell

    Mourin @ Dell Company Representative

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    @ onewhoshanks, I'm very sorry to hear about your negative experience with Dell. Was this issue resolved? If not, please reach out to DellCares (@DellCares) on Twitter or PM me your account information and I'll try my best to assist you.

    Mourin
     
    Mourin @ Dell, Feb 24, 2012
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